Find your serial number to activate, reinstall or upgrade your product.

If a Creative Cloud app asks for your serial number

Creative Cloud apps do not require serial numbers. Troubleshoot when Creative Cloud apps ask for a serial number.

If you purchased from Adobe.com or registered your product

  1. Go to your Orders.

  2. In the Order History screen, click the order number in the ORDER# column.

    Select your order number
  3. In the Order number screen, click Downloads and Serial Numbers

    Select Downloads and serial numbers for the app you want to download.
  4. Your serial number is displayed.

    Serial numbers

If you purchased a Student or Teacher Edition or from a reseller

If you purchased from a reseller, you may also need a redemption code to activate your product. 

How did you purchase your product?

Where’s your code or serial number?

Prepaid card, product box, or from reseller

See the section below: Prepaid card, product box, or from reseller.

As a Student or Teacher Edition product

See Serial numbers, redemption codes, and product codes | Student & Teacher editions.

As a volume license 

You can find your serial number on the Adobe Licensing Website.

What do you have?   Where’s your code or serial number?
A prepaid card

Find your redemption code beneath the scratch-off foil on the back of the card.

For detailed instructions, see Redemption code help.

A product box

Serial Number

Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.

Note: For Elements products, the serial number is located on the Windows DVD sleeve.

Redemption Code

Find your redemption code on an insert card inside the box. The redemption code is a 22-digit alphanumeric code.

For detailed instructions, see Redemption code help.

An email from a reseller

Find your redemption code or serial number in the email.

If you receive a redemption code, see Redemption code help.

If you have an invalid or revoked serial number

We block serial numbers that we did not issue, or that are fraudulent. Learn more about an invalid or revoked serial number