Find your serial number to activate, reinstall, or upgrade your product.

If a Creative Cloud app asks for your serial number

Creative Cloud apps do not require serial numbers. Troubleshoot when Creative Cloud apps ask for a serial number.

If you purchased from Adobe.com or registered your product

  1. In the Order History screen, select the order number in the ORDER# column.

    Select your order number
  2. Select Downloads and serial numbers.

    Select Downloads and serial numbers for the app you want to download.
  3. Note the serial number for your app.

    Serial numbers

If you purchased a Student or Teacher Edition or from a store

If you purchased from a store, you may have received a redemption code. You use the redemption code to obtain your serial number. 

How did you purchase your product?

Where’s your code or serial number?

From a store or online retailer 

See the section below: If you purchased from a store or online retailer.

As a Student or Teacher Edition product

See Serial numbers, redemption codes, and product codes | Student & Teacher editions.

As a volume license 

You can find your serial number on the Adobe Licensing Website.

If you purchased from a store or online retailer

What do you have?   How to find your code or serial number?

Email from a store or online retailer

 


Some stores send you a redemption code or serial number via email:

Product box


You might have a serial number or a redemption code depending on your product and where you purchased it.

Redemption Code (use this to obtain the serial number)

Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code. For detailed instructions, see Redemption code help.

Serial Number

Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.

Note: For Elements products, the serial number is on the Windows DVD sleeve.

Prepaid card

The prepaid card contains a code you use to obtain your serial number and download your product. You'll find this code beneath the scratch-off foil on the back of the card.

For detailed instructions, see Redemption code help.

If you have an invalid or revoked serial number

We block serial numbers that we did not issue, or that are fraudulent. Learn more about an invalid or revoked serial number