Manage Learning Manager orders and billing

Last updated on 3 August 2022

Note:

Credit card-based purchase is only available in the US region.

Note:

The prices of Adobe Learning Manager subscriptions will increase.

The price of a new subscription order will be $9 per month per learner. All new subscriptions will be $9.

All existing subscriptions will continue until canceled or auto-cancelation upon failure of payment.

If you are an existing user with at least one active subscription ($4), you will continue to be on $4 per month per learner. If you do not have any active subscription, a new subscription will incur $9 per month per learner.

Manage Learning Manager billing, place orders by using a credit card, subscribe using a Purchase Order, or via a Monthly Active Users plan.

Adobe Learning Manager has a flexible, customer-friendly, and one of the best pricing models to cater to your organization needs. For more information, see the Learning Manager page.

Only the Administrators of your organization can manage billing.

If you want to contact Adobe for more information about Learning Manager subscription and billing, write to us at learningmanagersales@adobe.com.

Place orders using credit cards

You can buy a subscription for a maximum of 3500 learners through any single credit card payment order. The first order in the account must be for a minimum of 10 learners.

On the Administrator app, click Billing on the left navigation pane.
On the Billing Information page, add the number of users in the Add Users field. When using a credit card for pre-paid subscriptions, you can see the number of users that you can add for the subscription. The number of users you can add must not exceed the number mentioned in the section Remaining.
After specifying the number of users to add, click Place Order in the upper-right corner of the page.
Review the estimate that appears on the screen.

The annual subscription fee is calculated based on the number of users who are added for the subscription.

Click Proceed.
On the Payment Details page, you can view the estimated price of the order. The

currency appears based on the current locale.

Details of order placed

You can also change the locale by choosing the country from the drop-down list.

Change locale
Enter your contact information, choose the credit card type, and provide the details of the credit card. After you’ve entered the required details, click Complete Order.
After you’ve placed the order, to see the recently ordered packages, click the Order History tab on the Billing page.

View order history

Check order status

All orders can have one of the four statuses:

Active: An order is active, and users are registered successfully.

Suspended: An order moves into suspended state in the following scenarios:

Delay in receipt of payment from the credit card
Expiry of the credit card.
Payment is declined for any recurring payment cycle.

Canceled initiated: An order moves into this state when the Learning Manager Administrator deactivates the account. The order then moves into a canceled state after receiving the cancellation confirmation of the order.

Update subscription details

In the list of orders, click Edit.

Update subscription details by clicking edit
In the Subscription details page, click Edit Subscription.
Choose the item that you want to edit:

a. Payment method: Use this option to update payment details, such as, credit card.

b. Address: Use this option to update address details.

Cancel a subscription

To cancel an order:

In the left pane of the Administrator page, click Billing.
In the Billing page, on the upper-right corner, choose Actions > Deactivate Account.
Once the Administrator deactivates the account, all existing orders in the account are canceled from the next billing cycle.

Note:

When an account is deactivated by the customer, it enters a trial state for the next 30 days. The account owner receives three reminder emails to revive the account. If the owner does not reactivate the account, none of the users are able to access Learning Manager apart from the owner.

Place orders using Purchase Order

You can choose purchase order process as an alternative mode of payment. As a pre-requisite, your organization’s account must be registered with Adobe. Your organization account is charged for this process. The account is charged based on a learner’s activities. Only Learning Object-level activities are charged. To place an order using PO:

Send an email to learningmanagersales@adobe.com and mention the number of required learners.
The Learning Manager team sends you an activation key.
In the Billing page of the Administrator app, enter the activation key.
Click Activate in the upper-right corner of the page.

Check account status

After an account gets activated, the account can be in any of the following states:

Trial – You can create an Adobe Learning Manager account and use it without any payment for a period of 30 days. There is no limit on the number of learners registered during the trial period.
Active – In this state, the account has active learner subscriptions with recurring monthly payment as per the subscription order.
Inactive – An account moves into inactive state in the following scenarios:

o After the trial period if there are no active subscription orders in the account.

o Administrator deactivates the account, which results in canceling all the existing orders in an account from the next billing cycle of subscription.

o Payment is declined for active orders in an account even after reminders.

Note:

An inactive state does not cancel your account with immediate effect. You receive at least a couple of reminders from the Learning Manager team asking you to provide the latest information about your credit card if it has expired. In an inactive state, only an administrator can log in to the Learning Manager account. All other users cannot access the account.

Activation required – Your account moves into this state when the Learning Manager administrator chooses to deactivate the account. All the orders of this account get canceled. The collection of payment for these orders does not happen from the next billing cycle. The status of the account remains in this state until the day of the last billing cycle. In this state, all users can continue to use the application without any impact until the end of the last recurring payment date.

Cancel a subscription

To cancel an active subscription, contact the Learning Manager support team.

Account termination fee

If you want to cancel the subscription before the completion of the annual term, an early termination fee is charged. The termination fee is equivalent to 50% of the subscription price of the remaining commitment period.

Monthly Active Users (MAU) plan

You can choose a MAU plan as your preferred way of billing. This option generates billing based on the number of monthly unique active users. The monthly unique active users are added cumulatively for a period of 12 months starting from the month of plan activation. This number is used for billing for the period.

Use the following example to understand how MAU is calculated.

Let there be a case where the number of users per month are as follows:

Month 1 = 50
Month 2 = 500
Month 3 = 5000
Month 4 to 12 = 10

Total Monthly Active Users that are billed = Month 1 + Month 2 + Month 3 + Month 4 to 12 = 50 + 500 + 5000 + 90 = 5640.

The billing for the period would be for 5640 users.

At the end of the 12-month period, the usage count is reset back to zero and a new period for MAU plan starts. You can add multiple activation keys to increase the purchased number of seats.

Any user who performs the following actions or achieves completions due to actions taken by others is considered as a monthly unique active user for that calendar month.

Consuming a course, learning program or certification.
Consuming, downloading a Job Aid or course attachments.
Consuming, downloading or creating personal notes.
Participating in Social Learning by creating Boards, posts or comments.
Achieving completions due to External Certificate submission approvals or attendance for a classroom/virtual classroom sessions.

View usage details

To view the number of active users by month, click View Usage Details.
On the page that displays, you can view the following:

a. Overall usage: You can check the total number of active users, users who are consuming Learning Manager in a month, and the number of users who have not yet signed up for any course.

b. Monthly usage: You can see a table of unique active users per month.

Download usage report

You can also download the data of the number of active users by month and year. To download, click Download Detailed Report.

On the Generate Report Request dialog, enter the required months and year, and click Generate.

generate report request page — Download usage report

If you close the browser window, the download starts the next time you visit Learning Manager.

Note:

The reports are saved in the Downloads folder of your browser.

Cancel a subscription

To cancel an active subscription, contact the Learning Manager support team.

Frequently Asked Questions

1. How to add/remove subscriptions from an account?

To add subscriptions in an account, add the number of users for who you'd like to purchase subscriptions. Then on the upper-right corner, click Place Order. Review the estimate and click Proceed. Enter your account details and also your credit card details. Then to purchase the subscriptions, click Complete Order.

To remove an active subscription, contact the Learning Manager support team.

2. How to change a credit card for subscriptions?

In the Order History tab, for an active account, click Edit. Then on the Subscription Details page, click Edit Subscription. Enter your new credit card details and click Update Payment Method.

3. How to update the Billing information on Learning Manager?

To update the billing information, follow the steps below:

Log in as Admin and click Billing.
In the list of orders, click Edit.
In the Subscription details page, click Edit Subscription.

Choose the item that you want to edit:

Payment method: Use this option to update payment details, such as, credit card.
Address: Use this option to update address details.

4. Can I partially cancel a subscription?

No, you cannot cancel a subscription partially. If you need to reduce the number of seats that you have purchased, you can cancel the subscription at the end of the billing cycle and then purchase the number of seats required.

5. How do I get an Invoice for my Credit card payments?

Contact FastSpring to get an invoice for your payments, using one of the following ways:

Create a service request with FastSpring using the link https://questionacharge.com.
Send an email to FastSpring on orders@fastspring.com requesting for the invoice.

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