Memberships renew automatically if your payment information is up to date. You can also extend a membership with a prepaid card, change payment methods, switch plans, or add to your existing plan.
You can prepay one year of a Creative Cloud membership when you purchase through a retailer (such as Best Buy). A prepaid card costs the same as purchasing an annual plan directly from Adobe.
You can use a prepaid card to extend the duration of any membership. The card’s subscription period is added to your account. If you purchased your membership with a credit card, the card’s subscription period is added to your account, and regular billing resumes when the prepaid period expires.
If your payment information is up to date for your Creative Cloud for teams membership, you need not do anything. Your membership renews automatically at the current price of the offering.
Before the membership renewal date, the primary administrator receives an email notification, and has an opportunity to update the number of committed seats in the Teams license. For more information, contact us.
If you are the primary administrator, you can update your payment information in the Plans & Products section of your Adobe ID account online.
To extend or renew your Adobe VIP membership, contact your reseller. If you're an administrator, you can find your reseller’s contact information in the Plans and Products section of your Adobe ID account online.
If your Creative Cloud membership has expired, it's easy to restart it. If a payment fails, extra payment attempts are made after the due date. If payment continues to fail, your Creative Cloud account becomes inactive and the paid features of your account are deactivated.
You can also sign in with the same Adobe ID and purchase a new plan:
- Creative Cloud for individuals: Purchase a new subscription from http://creative.adobe.com/plans/.
- Creative Cloud for teams, Direct: Purchase a new subscription from http://creative.adobe.com/plans/.
- Creative Cloud for teams, Adobe VIP: Contact your reseller or account manager.
Once payment is accepted, sign out of Creative Cloud and sign in again to reset your Creative Cloud license.
Launch the Creative Cloud desktop app, click the gear icon, and choose Preferences > General > Sign out. In the next screen, sign in again with your Adobe ID and password. For detailed instructions, see Sign in and sign out to activate Creative Cloud apps.