Update payment details on your Teams account

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  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
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To update the credit card details, billing address, or tax identification number on your account, you must have purchased your Teams membership directly from Adobe.com and you must be the contract owner of the account.

 To edit or update your payment details, navigate to Admin Console > Account > Account > Manage Payment.

 

  • For Teams memberships purchased through a reseller, contact your reseller for the invoices and billing information.
  • Learn how to check who your contract owner is and how you can request to become the contract owner.

Edit payment method

You must have purchased your Teams membership directly from Adobe.com and you must be the contract owner of the account. To view, print, and download invoices, see manage invoices. To edit or update the credit card details, PayPal detailsbilling address, or tax identification number on your account, do the following:

Note:

In countries served by Digital River, Adobe's e-commerce partner, navigate to Adobe Admin Console > Support to contact us and reinitiate your payment.

  1. In the Admin Console, navigate to Account > Account.

  2. Under Plan Details, look for Payment Method, and click Manage Payment.

    Caution:

    If you have multiple subscriptions linked to the same credit card, all subscriptions are updated when you change credit card information for one of the subscriptions.

    Manage payment

     Don't see Manage Payment? You're not the contract owner. See how you can become the contract owner.

     If you are the contract owner and your teams organizaiton has been migrated to Business IDs, you'll need to sign in with your Personal Profile (also referred to as personal account).

    If you are signed in with your Business Profile, when you click Manage Payment, you'll be prompted to sign in with your Personal Profile.

    Switch to personal account

    Note:

    So as to provide benefits such as enterprise storage and other enterprise-level features, we are migrating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.

    You'll receive advance communication when your organization is scheduled for this upgrade. For more information, see Introduction to Business IDs and new storage features. Until your organization is migrated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.

  3. Select a payment method.

    Credit/debit card

    Update or enter the required details.

    If you are using a corporate card, you must use the name and billing address of the cardholder. To verify the correct name and billing address, check with the cardholder or your accounting department.

    Edit payment method

    PayPal

    PayPal is accepted only in a few supported countries.

    To update, edit, or switch PayPal details on your account, click Sign In.

    The PayPal page opens, where you can sign in, update the details. Once you save your changes, you are directed back to Manage Payment.

    Update PayPal details

    Note:

    The name of tax ID field depends on the tax identification number applicable in your country, like VAT ID or GST ID.

  4. Click Save.

    All system admins receive an email notifying that the payment details are updated.

    If there is a pending payment, the payment is retriggered after you update the payment details and you receive an email notifying that the payment has been processed.

    It can take up to 24 hours for the invoice to appear under Billing History in Admin Console. You receive an email notification when it is available.

Frequently asked questions

 Update the payment details

 Why is my credit card number not being accepted?

Try the following solutions:

  • Enter the card number correctly. Do not enter spaces or dashes. If your card has a security code, enter it correctly on the payment screen.
  • Make sure that the name and billing address on your order match the name and billing address on your credit card. If you use a corporate card, use the name and billing address of the cardholder, not the purchaser. Check with the cardholder or your accounting department to verify the name and billing address.
  • Make sure that the credit card hasn't expired.
  • Make sure that you haven't exceeded your credit limit. Contact your financial institution to ensure that you haven't exceeded your credit limit. Make sure that the credit card is in good standing and that your credit card supports online transactions.
  • Still need help? To contact us, navigate to Admin Console > Support.

 After updating the card information and processing the payment, I still see an error to update my billing information. How can I resolve this error?

Sign out and sign back in to the Admin Console. The error should resolve if the payment has gone through.

 Why can't I update my credit card information?

If you can't update your account, try:

  • Using a different browser.
  • Updating it tomorrow if it is your billing/renewal day.

Find solutions to updating your credit card.

 How do I remove my credit card information from an Adobe account?

As part of our data security standards, Adobe does not store your credit card information on its servers, and instead uses an encrypted token number to process your payment.

You will need to cancel your plan if you need Adobe to remove this payment information. Navigate to Admin Console > Support to contact us.

 Can I pay by credit card, PayPal, wire transfer, or purchase order?

Credit card payment is accepted for Creative Cloud memberships in all supported countries. Payment via PayPal is accepted in a few supported countries. Other payment options may be available in your country. Visit the Creative Cloud plans page to get started.

The Adobe Store doesn't accept purchase orders. However, you can use purchase orders for phone orders of U.S. $2500 or more. Contact the sales team for more information.

 Fix a failed payment

 How can I verify that the payment has gone through?

You receive an email notifying that the payment has been processed. Also, you can view the invoices in the Billing History section. Though, it can take up to 24 hours for the invoice to appear in the Billing History.

 What happens if a payment fails?

You receive a notification that your payment could not be processed. The most common causes for a payment to fail are:

  • A card has expired.
  • You've been issued a new card.
  • Your personal info has changed.

If your payment has failed, update the payment details associated with your membership. Adobe makes additional payment attempts over 30 days.

 How can I retrigger a payment after updating the payment details?

After updating the payment details, click Save. Saving the updated payment details, retriggers the payment automatically.

Even if the payment details are the same, reenter and save the information to retrigger the payment.

 How long do I have to fix a payment?

You have up to 30 days to update your payment information from the first payment failure on the renewal date. The subscription is suspended on the 30th day.

 How to confirm standing with the payment provider?

Credit Card:

If you’ve confirmed that your credit card information is correct, contact your bank to:

  • Ensure that the credit limit has not been exceeded. 
  • Inquire about daily withdrawal or purchase limits, as payment declines are sometimes due to these limits. 
  • Make sure that the credit or debit card is in good standing and that your card supports online transactions.
  • Find out if their fraud protection policies are affecting the use of your card.

Once any errors are fixed, Adobe reprocesses your payment automatically.

PayPal:

Contact PayPal directly to resolve any billing issues. Once any errors are fixed, Adobe reprocesses your payment automatically.

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