Troubleshooting & help

Download & install

You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app, including Prelude, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Prelude and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Basics

Get basic, step-by-step instructions to learn video ingesting and editing workflows in Prelude.

View the complete list of Prelude keyboard shortcuts to help you streamline your workflow.

You can specify the amount of memory reserved for Prelude and other applications under Edit Preferences Memory. Learn more about setting memory preferences in Prelude.

Yes, you can create and save a custom workspace using options on the Window menu. Learn more about customizing a workspace to make it your own.

Ingest & edit video

That depends on what type of file you’re trying to ingest. Learn the steps for ingesting video, audio-only, and still files into Prelude.

Start by selecting the rough cut that you want to export from the Project panel. Get full instructions for exporting rough cuts from Prelude.

Yes, you can add notes to media files for the editor or director to review in Adobe Premiere Pro.

Add metadata to a selected movie clip by selecting Window > Metadata. Get full instructions for adding, importing, and exporting metadata with your movie clips.

Watch this quick tutorial to learn how to ingest and edit digital photos from your camera to Prelude.

Prelude & Premiere Pro integration

Yes, you can. Watch this tutorial to learn about the Prelude to Premiere Pro workflow for organizing clips, subclips, and sequences.

Community

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