Troubleshooting & help
RoboHelp Classic is no longer shipped with the Adobe RoboHelp. You can migrate existing projects from RoboHelp Classic into the latest release of RoboHelp. However, once you have migrated and changes have been made, those projects cannot be imported back to RoboHelp Classic (2019 release and previous versions).
Use SharePoint to stay organized and collaborate with your teams on various types of projects. Learn how you can add or download projects from SharePoint in RoboHelp. For more details, see Collaborate Using SharePoint Online.
If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.
You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the RoboHelp FAQ.