Find solutions for errors you receive trying to use the Share Online feature of Adobe XD.

If you get an error trying to share an XD prototype using the Share Online pop-up menu, check whether the following scenarios and their respective troubleshooting tips apply to you:

Enterprise customer

If you are an Enterprise customer, go through these scenarios and suggestions to try to resolve your problem.

You are an enterprise customer without a Creative Cloud login.

If you're using a serialized deployment model of our software, contact your IT administrator to request named user deployment. This option allows each individual in the organization to have a Creative Cloud log in associated with their enterprise organization, which gives access to storage and services like Share Online.

You are a Creative Cloud enterprise customer without access to storage or services.

For enterprise accounts, an IT administrator can turn off the ability for their organization to use one or more Creative Cloud services. If you want to use the Adobe XD Share Online feature, contact your IT administrator for access.

You are an enterprise customer using managed services.

Sharing online is not supported while using the Creative Cloud for enterprise with managed services solution. Instead, you can create a video to share your design by using the preview window. For information on recording a video of the prototype, see Preview and record interactions.

Error code 1021

If you encounter Error code 1021 when sharing a prototype, first check if your Wi-Fi and network cable is functioning well to make sure that you are connected to the Internet. If your network connection appears fine, try the following steps to resolve the problem:

  1. Close all Adobe applications.
  2. Sign out of the Creative Cloud desktop application.
  3. Restart the machine.
  4. Using a web browser, sign in to to see if the account needs any attention (such as accepting new Terms of Use).
  5. Log in to the Creative Cloud desktop application.
  6. Launch Adobe XD and attempt to use the share online feature.

If the above steps do not resolve the issue, uninstall Adobe XD, restart the machine, and install Adobe XD again. You should now be able to share your prototype.

If this issue is still not resolved, contact us for help.

Error code 1022

This error code indicates that your network connection may have a problem. Check your Wi-Fi and network cable, and try other network apps (such as different web browsers) to make sure that you are connected to the Internet.

If your network connection seems fine, sign-out and sign-in to Adobe Creative Cloud, and then try sharing your prototype.

“You need to be signed in…” Error message or any Error code between 1000 and 2000

These errors occur because of a problem with your Creative Cloud login.

Follow these steps to resolve the problem:

  1. Quit Adobe XD.

  2. Run the Adobe Creative Cloud app from your Applications folder (if it is already running, just click the Creative Cloud icon in the menu bar).

  3. Click the gear icon in the upper-right corner and choose Preferences.

  4. Click the Sign Out button.

  5. Restart your machine.

  6. Sign back in to Adobe Creative Cloud.

  7. Restart Adobe XD and try sharing again.

Error when trying to publish a large prototype

You can encounter a publish issue if one or more of your artboards has very large bounds with content within. While exporting assets for such large artboards, the resulting bitmap sizes would exceed the upper limits that are not supported to view in desktop or mobile browsers. The maximum permissible combination for a bitmap export is 64000000. For example, you might encounter this error if the artboard size (width * height) is more than 8000 x 8000 = 64000000.

To resolve this issue, ensure that the width and height combination of your artboards is lesser than the upper limit.

Error trying to update a deleted prototype

If you delete a shared prototype on the web, then go back to the original design file for that prototype and try to share it again, you get an error if you click Update Link. To resolve the issue, click New Link instead when you reshare the design.

You do not have access to the sharing service

If you receive the following error message, your organization does not have access to Creative Cloud services. Services may not be available in your locale (for example, services are not available in China), or your IT administrator has chosen to disable services.

Warning message - you do not have access

Issues with publishing using a proxy server

If you encounter error when you try to publish prototypes or design specs with proxy server setup on your machine, try the following steps to resolve the problem:

  1. Ensure that you have accurately setup the proxy server settings in your machine. To verify the proxy server setup, relaunch the CC app launcher and Adobe XD to get the proxy login prompts after setting up the proxy.
  2. If there are no onscreen prompts for the proxy user name and password:
  • Relaunch the browser. When the browser asks you for proxy server login, enter username, password, and click ok so that the browser loads the web page. Relaunch XD and publish after applying the server credentials.
  • Sign into proxy from the sign-in dialog of Adobe XD instead of signing in from CC app launcher.

If the above steps do not resolve the issue, uninstall Adobe XD, restart the machine, and install Adobe XD again. You should now be able to share your prototype.

If this issue is still not resolved, contact us for help.

Kivuto user

If you are a Kivuto user and get only starter plan, then either you don't have online services or storage quota enabled. This behavior is expected unlike old versions.

Contact us for help

If you face different error codes (such as 44 or 45), or if the troubleshooting tips in the above sections do not work for you, gather the following information and contact us:

  1. Try again in a few minutes and see if the steps above resolve the issue.

  2. Check the Adobe System Status page.

  3. If the status page shows that everything is working, or if you find yourself having to retry frequently, report the issue on the forums or on UserVoice with the following information:

    • The error text and error code, if any (you can take a screenshot and post it)
    • Whether the error occurred right when you first opened the Share Online pop-up menu or after you clicked the Create Link button in the pop-up menu
    • The size of the file you were trying to share on disk, along with the approximate number of artboards it has, and how large they are

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