FrameMaker XML Author FAQ

A license for FrameMaker XML Author (2015 release) costs US $399.†

You can buy FrameMaker XML Author (2015 release) through the online Adobe Store. Learn about other ways to buy FrameMaker XML Author (2015 release), including buying through authorized resellers or purchasing with education or government discounts.

Yes. There are three ways to try FrameMaker XML Author (2015 release) before purchase. Click here to learn more.

No. FrameMaker XML Author (2015 release) needs to be purchased as a separate license.

Special programs are available for volume licensing of FrameMaker XML Author (2015 release). Learn about volume licensing options.

Adobe does offer educational pricing for Adobe FrameMaker XML Author (2015 release), but only via licensing and not via retail.

For answers to commonly asked customer service questions, visit the customer service page.

For answers to commonly asked technical support questions, visit the support page.

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

The machine with FrameMaker XML Author (2015 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

The software silently tries to connect to the Internet to activate for the first seven days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

No. Activation of the product via the Internet is required for FrameMaker XML Author (2015 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact your local Customer Support. 

Yes. All Adobe FrameMaker XML Author (2015 release) users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact your local Customer Support. 

Yes. Every computer that has Adobe FrameMaker XML Author (2015 release) installed must activate to continue using the software.

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact your local Customer Support. 

Activation of Adobe FrameMaker XML Author (2015 release) is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits.

Visit http://adobe.com/product/activation for more information. The machine with FrameMaker XML Author (2015 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working.

If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact their local Customer Support. 

No. Activation of FrameMaker XML Author (2015 release) is required via the Internet. Each machine with an application installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue using the product.

For details on Adobe return policies in your region, see Legal Subscription Terms.

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, or submit a request online at any time. For faster service when calling, have your invoice number available.

A subscription is a new, more flexible way to get technical communication software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active, provided you commit to taking an annual subscription.

Note: The subscription plan is available only for a 12 month period. There is no month-on-month subscription plan.

The following Adobe technical communication software are available by subscription:

• Adobe FrameMaker (2015 release)
• Adobe RoboHelp (2015 release)
• Adobe FrameMaker Publishing Server (2015 release)
• Adobe FrameMaker XML Author (2015 release)
• Adobe Technical Communication Suite (2015 release)

There is no difference in functionality, and the system requirements are the same. The only difference is that if you cancel a subscription, you can no longer use the software.

Subscribing is a great option to consider if:

• You haven’t upgraded your software in years and want to move up to the current version at an affordable price.
• You have never used Adobe technical communication software and want to try it.

Subscription editions are similar to retail versions of Adobe technical communication software in that they are installed locally on your computer. The functionality of a subscription edition is no different from that of the retail product. You do not need to be online to use your Adobe technical communication software subscription. However, you need to be online when you install and license your software and at least once every 30 days thereafter. The software alerts you if you need to make an Internet connection for a license status check.

Adobe technical communication software subscriptions are available exclusively through Adobe.com.

If you are already using a trial version of Adobe FrameMaker (2015 release), Adobe RoboHelp (2015 release), Adobe FrameMaker Publishing Server (2015 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (2015 release), you can buy a subscription for that product from Adobe.com.

No. As soon as you purchase your subscription, a link is emailed to you, for you to electronically download the software.

Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active.

Adobe technical communication tools are available only via the one-year subscription plan. One-year plans have lower monthly payments and require that you remain a subscriber for at least a year. For more details, please visit the subscription section of the product website. Additional information is also available on this blog post.

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

Your credit card is billed each month under the one-year plan. See terms and conditions for details.

The only way to pay your subscription fee is by credit card.

Yes. There is a special limited period promotional discount on a subscription if you own an Adobe technical communication software application. See terms and conditions for details 

Subscription editions of Adobe technical communication software are available only on Adobe.com.

Only individual subscription editions are available, and only on Adobe.com.

No. Only individual retail subscription editions are available, and only on Adobe.com.

Adobe FrameMaker (2015 release), Adobe RoboHelp (2015 release), Adobe FrameMaker XML Author (2015 release), and Adobe Technical Communication Suite (2015 release) subscriptions are available in English, French, German, and Japanese.

Adobe FrameMaker Publishing Server (2015 release) subscription is available in English only

Getting started with a subscription is fast and easy: Go to www.adobe.com and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

Your subscription begins as soon as the order is fulfilled by the Adobe Store.

Visit the Adobe Store download forum, where you can find information about typical software download issues.

During the course of your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your email address.
When you install your software, you are required to enter the same Adobe ID that you used to subscribe to:

• Help ensure that the person who subscribed is the same person who is installing the software. 
• Enable Adobe to send you important account information if your subscription is about to expire or cannot be charged.

Adobe respects your privacy and sends you information about other Adobe products or services only if you explicitly opt in for such messages.

Ensure that your Adobe ID is your current active email address. If not, update it.
 

No. You can use the same Adobe ID with all your Adobe products, including subscriptions. Each subscription is considered a separate purchase, so you may receive a separate email for each subscription if there is a problem associated with multiple subscriptions on your account.

See subscription terms and conditions.

See the product license agreement for the software you want to subscribe to.

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.

If you own your own business and need to purchase 10 subscription edition products to get your team up and running, you must download and install all 10 subscription products using the same Adobe ID that was used when you purchased the product. Your Adobe ID and password must be entered on each system on which you install the application.

Yes, you can cancel your subscription. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made at any time by visiting your Manage Account page^# or by contacting Customer Support in your region.

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

No. When you cancel your subscription, you no longer have access to any version of your Adobe technical communication subscription software.

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe technical communication software.

You are eligible to receive updates to the subscription edition of Adobe FrameMaker (2015 release), Adobe RoboHelp (2015 release), Adobe FrameMaker Publishing Server (2015 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (2015 release) as long as your subscription remains active.

Adobe notifies you by email as updates become available. The email contains instructions on how to access and install the update. Ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in the Adobe Application Manager, just as in the regular versions of Adobe technical communication software.

Notification of applicable upgrades are sent to you as soon as Adobe announces them. Adobe emails you the instructions on how to access and install the upgrade when it is available.

No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.

Contact Adobe Customer Service.

Contact Adobe support for issues with your Adobe software. 

You get the same service and support with your subscription that you would get under the traditional licensing model for that product.