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Troubleshooting guide: Activating fonts

  1. Adobe Fonts User Guide
  2. Introduction
    1. System and subscription requirements
    2. Browser and OS support
    3. Activate fonts on your computer
    4. Add fonts to your website
    5. Activate fonts on CC Mobile
  3. Font licensing
    1. Font licensing
    2. Manage your account
    3. Licensing for Creative Cloud for enterprise customers
    4. Adding font licenses to your account
    5. Removing fonts from the subscription library
    6. Adobe Fonts not available to Adobe IDs registered in China
    7. Why aren't these fonts included in my Creative Cloud subscription?
    8. Morisawa font removal September 2021
  4. Getting and using fonts
    1. Using Adobe Fonts in Creative Cloud apps
    2. Manage your fonts
    3. Resolve missing fonts in desktop applications
    4. Using fonts in InDesign
    5. Fonts and typography
    6. Using web fonts in HTML5 Canvas documents
    7. Using fonts in InCopy
    8. How to use fonts in Adobe Muse
    9. Using web fonts in Muse
    10. Packaging font files
    11. Troubleshooting guide: Activating fonts
    12. Active fonts aren't added to font menu
    13. "Unable to activate one or more fonts" or "A font with the same name is already installed"
    14. What happens when a font I'm using is updated by the foundry?
  5. Web design and development
    1. Add fonts to your website
    2. Troubleshooting guide: Adding fonts to a website
    3. Using web fonts in HTML email or newsletters
    4. Using web fonts with Accelerated Mobile Pages (AMP)
    5. CSS selectors
    6. Customize web font performance with font-display settings
    7. Embed codes
    8. Dynamic subsetting & web font serving
    9. Font events
    10. Why are my web fonts from use.typekit.net?
    11. Site can't connect to use.typekit.net
    12. Using web fonts with CodePen
    13. Browser and OS support
    14. Domains
    15. Using web fonts when developing locally
    16. Content security policy
    17. Printing web fonts
  6. Language support and OpenType features
    1. Language support and subsetting
    2. Using OpenType features
    3. Syntax for OpenType features in CSS
  7. Font technology
    1. OpenType-SVG color fonts
    2. Ten Mincho: important points on updating from Version 1.000

For an introduction to adding fonts, see the Activate new fonts on your desktop tutorial.

1. Install Creative Cloud desktop

Fonts are activated on your computer through Adobe Creative Cloud desktop.  If you do not have the software installed, download it here.

2. Launch the Creative Cloud desktop app

Creative Cloud desktop must be running and you have to be signed in to Creative Cloud for the fonts to be activated. If the software isn't running or you have signed out of Creative Cloud, the fonts will be unavailable temporarily.

3. Confirm account information

Make sure that you are signed in to Creative Cloud with the same Adobe ID that you use for your Creative Cloud subscription.

Your account information is at the top of Creative Cloud desktop; click your profile icon to reveal the name and email address of the account you're using.

account-info

To switch to a different account, click Sign Out. After you are signed out, you will see the option to sign in with another Adobe ID.

You can also click on the “Account” option in the Creative Cloud desktop profile menu to visit your Adobe Account page, and confirm that you are signed in with the Adobe ID that has your Creative Cloud subscription on it.

plan information

4. Check the font activation status

The Fonts menu is updated when the font is active. A red dot will appear next to any font with an activation issue. Hover over the dot for more information about the issue.

activate-app-en

Activation error messages

If a font fails to activate or there is a conflict with a font already installed on your computer, an error message is displayed with information on how to resolve the problem.

Įspėjimas:

If the Fonts menu is a blank white window or shows a loading spinner, refer to Creative Cloud desktop app doesn't open | Progress wheel spins continually for further troubleshooting.

5. Toggle the Adobe Fonts setting

If the fonts are not active, try turning off the font option in Creative Cloud, wait a moment, and then turn it back on. 

Open the menu from the gear icon at the top of Creative Cloud desktop. Choose Services, and then toggle Adobe Fonts to turn it off and back on.

font-setting

6. Sign out of Creative Cloud and restart the computer

Signing out of Creative Cloud and restarting the computer stops any font-related processes that may not be running correctly and starts new ones.

  1. To sign out of Creative Cloud desktop, click your profile icon and choose Sign Out.

  2. Quit Creative Cloud desktop.

  3. Restart the computer.

  4. Start Creative Cloud desktop.

  5. Sign back in to Creative Cloud.

7. Windows 10: check the Untrusted Font Blocking setting

Windows 10 has an option to "block untrusted fonts" which, when turned on, also blocks Adobe Fonts from activating. 

This article from Microsoft explains how to check whether it's on for your computer:

https://support.microsoft.com/en-us/help/3053676/windows-10-technical-preview-adds-a-feature-that-blocks-untrusted-fonts

If block untrusted fonts is on in either the Group Policy or the Registry Editor, it needs to turned off or changed to the "audit" setting for font activation to work.  

8. Check for network proxy or firewall issues

If your network proxy or firewall blocks access to any of the required network endpoints, Adobe Fonts will not work. Your computer needs to be able to reach these endpoints and download files from them.

Here is a list of the required domains; port 443 also needs to be open.

https://data.typekit.net:443
https://state.typekit.net:443
https://polka.typekit.com:443
https://api.typekit.com:443

Contacting Support

If these steps don't solve the problem, contact Adobe Customer Care for further help.

 

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