The Adobe Sign Bio-Pharma settings page is available to the enterprise level of service


The Bio-Pharma Settings page exposes the critical signature elements required for companies looking to comply with Title 21 CFR Part 11:


To have this page exposed in your enterprise level account, please contact your Success manager

How it's used

The Bio-Pharma Settings page can be configured at the account or group level.

Once the settings are configured, all subsequent agreements will enforce the defined signature requirements.

Senders do not need to alter their process, as the settings come into effect during the signature process.

Enforced identity authentication

Identity authentication requires the signer to re-authenticate every time they apply their signature.

Upon clicking a signature field, an authentication challenge is issued.  There are two possible options:

  • Phone authentication - An SMS based text that provides a five digit code which the signer must enter before affixing the signature
  • Adobe Sign authentication - A request to provide the signer's Adobe Sign password
    • Adobe Sign authentication must be enabled by the Support team or your CSM

Reasons for signing

When Reason for signing is enabled, the signer is asked to provide a reason for applying their signature immediately after they type, draw or upload their signature image.

The signature is displayed in a new panel with either:

  • An open text field that can accept a custom reason from the signer
  • A drop-down list of acceptable reasons (as defined in Adobe Sign)


If both options are enabled, then the pick-list will have a line item to allow the custom reason entry (as seen above)

Configuration options

The Bio-Pharma Settings page itself does not have any configurable options. It's either exposed or not.

Individual configuration options for the two feature sets are explained in detail on their own respective pages:


However, there are some general recommendations for customers looking to comply with Title 21 CFR Part 11:



For Enforced identity authentication to work, the signer must be authenticating their identity with either:

  • Phone authentication (SMS)  
  • Adobe Sign authentication

The authentication method is defined on the Send Settings page in the Identity Authentication Methods section.


General recommendations

With the above prerequisites in mind, the below general Identity Authentication Methods are recommended.

These settings ensure that Enforced identity authentication is applied to all transactions, and that the sending agents cannot accidentally disable the feature.


Identity Authentication Methods

  • Require senders to specify one of the enabled authentication methods for recipients: Enable
    • You want to require recipient authentication
  • Enable the following identity authentication methods for recipients: Phone Authentication
    • Most external recipients can be expected to have a phone that supports SMS authentication
    • It's generally unknown if the recipient has an Adobe Sign account to authenticate with.
  • By default, use the following authentication method: Phone authentication
    • For the reasons above
  • Allow senders to change the default authentication method: Disable
    • This ensures a consistent experience for your signers


Identity Authentication for Internal Recipients

  • Enable different identity authentication methods for internal recipients: Enable (probably)
    • Enable this if your internal signers have Adobe Sign accounts
  • Enable the following identity authentication methods for recipients: Adobe Sign authentication
    • Authenticating with the Adobe Sign log in is less friction than the SMS solution
  • By default, use the following method: Adobe Sign authentication
  • Allow senders to change the default authentication method: Disable

How to enable or disable

Access to the Bio-Pharma Settings page itself must be enabled by Support or your Success manager.


Once the page is exposed at the account level, all settings on the Bio-Pharma page can be enabled at the Account level by the Adobe Sign Account Admin.

Group level settings are permitted, and will over-ride the Account level values. 


To access the options, navigate to: Account > Account Settings > Bio-Pharma Settings


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