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Adobe Acrobat Sign Release Notes

 

Adobe Acrobat Sign Guide

What's New

  1. Pre-Release Notes
  2. Release Notes
  3. Important Notifications

Get Started

  1. Quick start guide for administrators
  2. Quick start guide for users
  3. For Developers
  4. Video tutorial library
  5. FAQ

Administer

  1. Admin Console Overview
  2. User Management
    1. Add, edit, and review active users
      1. Review your active users from the Users tab
      2. Add a User
      3. Add Users in Bulk
      4. Add Users from your Directory
      5. Add Users from MS Azure Active Directory
    2. Create function-focused users
      1. Technical accounts - API driven
      2. Service accounts - Manually driven
    3. Review users who haven't completed verification
    4. Check for users with provisioning errors
    5. Change Name/Email Address
    6. Edit a user's group membership
    7. Edit a user's group membership through the group interface
    8. Promote a user to an admin role
    9. User Identity Types and SSO
    10. Switch User Identity
    11. Authenticate Users with MS Azure
    12. Authenticate Users with Google Federation
    13. Product Profiles
    14. Login Experience 
  3. Account/Group Settings
    1. Settings Overview
    2. Global Settings
      1. Account tier and ID
      2. New Recipient Experience
      3. Self Signing Workflows
      4. Send in Bulk
      5. Web Forms
      6. Custom Send Workflows
      7. Power Automate Workflows
      8. Library Documents
      9. Collect form data with agreements
      10. Limited Document Visibility
      11. Attach a PDF copy of the signed agreement 
      12. Include a link in the email
      13. Include an image in the email
      14. Files attached to email will be named as
      15. Attach audit reports to documents
      16. Merge multiple documents into one
      17. Download individual documents
      18. Upload a signed document
      19. Delegation for users in my account
      20. Allow external recipients to delegate
      21. Authority to sign
      22. Authority to send
      23. Power to add Electronic Seals
      24. Set a default time zone
      25. Set a default date format
      26. Users in Multiple Groups (UMG)
        1. Upgrade to use UMG
      27. Group Administrator Permissions
      28. Replace recipient
      29. Audit Report
        1. Overview
        2. Allow unauthenticated access on the transaction verification page
        3. Include reminders
        4. Include view events
        5. Include agreement page/attachment count
      30. Transaction Footer
      31. In Product Messaging and Guidance
      32. Accessible PDFs
      33. New authoring experience
      34. Healthcare customer
    3. Account Setup / Branding Settings
      1. Overview
      2. Add logo
      3. Customize company Hostname/URL    
      4. Add company name
      5. Post agreement URL redirect
    4. Signature Preferences
      1. Well formatted signatures
      2. Allow recipients to sign by
      3. Signers can change their name
      4. Allow recipients to use their saved signature
      5. Custom Terms of Use and Consumer Disclosure
      6. Navigate recipients through form fields
      7. Restart agreement workflow
      8. Decline to sign
      9. Allow Stamps workflows
      10. Require signers to provide their Title or Company
      11. Allow signers to print and place a written signature
      12. Show messages when e-signing
      13. Require signers to use a mobile device to create their signature
      14. Request IP address from signers
      15. Exclude company name and title from participation stamps
      16. Apply Adaptive Signature Draw scaling
    5. Digital Signatures
      1. Overview
      2. Download and sign with Acrobat /content/help/en/sign/config/admin-managed-sharing.
      3. Sign with Cloud Signatures
      4. Include metadata for Identity Providers
      5. Restricted Cloud Signatures Providers
    6. Electronic Seals
    7. Digital Identity
      1. Digital Identity Gateway
      2. Identity Check policy
    8. Report Settings
      1. New report experience
      2. Classic report settings
    9. Security Settings
      1. Single Sign-on settings
      2. Remember-me settings
      3. Login password policy
      4. Login password strength
      5. Web session duration
      6. PDF encryption type
      7. API
      8. User and group info access
      9. Allowed IP Ranges
      10. Account Sharing
      11. Account sharing permissions
      12. Agreement sharing controls
      13. Signer identity verification
      14. Agreement signing password
      15. Document password strength
      16. Block signers by Geolocation
      17. Phone Authentication
      18. Knowledge-Based Authentication (KBA)
      19. Allow page extraction
      20. Document link expiration
      21. Upload a client certificate for webhooks/callbacks
      22. Timestamp
    10. Send Settings
      1. Show Send page after login
      2. Agreement creation experiences
      3. Require recipient name when sending
      4. Lock name values for known users
      5. Allowed recipient roles
      6. Allow e-Witnesses
      7. Recipient groups
      8. CCs
      9. Required fields
      10. Attaching documents
      11. Field flattening
      12. Modify Agreements
      13. Agreement name
      14. Languages
      15. Private messages
      16. Allowed signature types
      17. Reminders
      18. Signed document password protection
      19. Send Agreement Notification through
      20. Signer identification options
        1. Overview
        2. Signing password
        3. Knowledge-based authentication
        4. Phone authentication
        5. WhatsApp authentication
        6. One-Time Password via Email
        7. Acrobat Sign authentication
        8. Cloud-based digital signature
        9. Government ID
        10. Signer Identity reports
      21. Content Protection
      22. Enable Notarize transactions
      23. Document Expiration
      24. Preview, position signatures, and add fields
      25. Signing order
      26. Liquid mode
      27. Custom workflow controls
      28. Upload options for the e-sign page
      29. Post-sign confirmation URL redirect
      30. Restrict access to shared agreements
    11. Message Templates
      1. Overview of Message Templates
      2. Creating new Message Templates
      3. Editing Message Templates
      4. Deleting Message Templates
    12. Bio-Pharma Settings
      1. Overview
      2. Enforce identity authentication
      3. Signing reasons
    13. Workflow Integration
    14. Notarization Settings
    15. Payments Integration
    16. Signer Messaging
    17. SAML Settings
      1. SAML Configuration
      2. Install Microsoft Active Directory Federation Service
      3. Install Okta
      4. Install OneLogin
      5. Install Oracle Identity Federation
    18. Data Governance
    19. Time Stamp Settings
    20. External Archive
    21. Account Languages
    22. Email Settings
      1. Email header/footer images
      2. Permit individual user email footers
      3. Customize the Signature Requested email
      4. Customize the To and CC fields
      5. Enable Linkless Notifications
      6. Customize email templates
    23. Migrating from echosign.com to adobesign.com
    24. Configure Options for Recipients
  4. Guidance for regulatory requirements
    1. Accessibility
      1. Accessibility Compliance
      2. Create accessible forms with Acrobat desktop
      3. Create accessible AcroForms
    2. HIPAA
    3. GDPR
      1. GDPR Overview
      2. Redact a user
      3. Redact a user's agreements    
    4. 21 CFR part 11 and EudraLex Annex 11
      1. 21 CRF part 11 validation pack
      2. 21 CFR and EudraLex Annex 11 handbook
      3. Analysis of shared responsibilities
    5. Healthcare customers
    6. IVES support
    7. "Vaulting" agreements
    8. EU/UK considerations
      1. EU/UK Cross-border transactions and eIDAS
      2. HMLR requirements for deeds signed electronically
      3. The impact of Brexit on e-signature laws in the UK
  5. Download Agreements in Bulk
  6. Claim your domain 
  7. Report Abuse links
  8. System Requirements and Limitations
    1. System requirements
    2. Transaction limits

Send, Sign, and Manage Agreements

  1. Recipient Options
    1. Cancel an email reminder
    2. Options on the e-signing page
      1. Overview of the e-sign page
      2. Open to read the agreement without fields
      3. Decline to sign an agreement
      4. Delegate signing authority
      5. Restart the agreement
      6. Download a PDF of the agreement
      7. View the agreement history
      8. View the agreement messages
      9. Convert from an electronic to a written signature
      10. Convert from a written to an electronic signature 
      11. Navigate the form fields
      12. Clear the data from the form fields
      13. E-sign page magnification and navigation
      14. Change the language used in the agreement tools and information
      15. Review the Legal Notices
      16. Adjust Acrobat Sign Cookie Preferences
  2. Send Agreements  
    1. Send (Compose) page
      1. Overview of landmarks and features
      2. Group selector
      3. Adding files and templates
      4. Agreement name
      5. Global Message
      6. Completion Deadline
      7. Reminders
      8. Password protect the PDF
      9. Signature type
      10. Locale for the recipient
      11. Recipient signature order/flow
      12. Recipient roles
      13. Recipient authentication
      14. Private message for the recipient
      15. Recipient agreement access
      16. CC'd parties
      17. Identity check
    2. Send an agreement only to yourself
    3. Send an agreement to others
    4. Written Signatures
    5. Recipient signing order
    6. Send in Bulk
      1. Overview of the Send in Bulk feature
      2. Send in Bulk - Configure a parent template
      3. Send in Bulk - Configure the CSV file
      4. Cancel a Send in Bulk transaction
      5. Add reminders to Send in Bulk
      6. Reporting for Send in Bulk
  3. Authoring fields into documents
    1. In-app authoring environment
      1. Automatic field detection
      2. Drag and drop fields using the authoring environment
      3. Assign form fields to recipients
      4. The Prefill role
      5. Apply fields with a reusable field template
      6. Transfer fields to a new library template
      7. Updated authoring environment when sending agreements
    2. Create forms with text tags
    3. Create forms using Acrobat (AcroForms)
      1. AcroForm creation
      2. Creating accessible PDFs
    4. Fields
      1. Field types
        1. Common field types
        2. E-signature fields
        3. Initials field
        4. Recipient name field
        5. Recipient email field
        6. Date of signing field
        7. Text field
        8. Date field
        9. Number field
        10. Checkbox
        11. Checkbox group
        12. Radio button
        13. Drop-down menu
        14. Link overlay
        15. Payment field
        16. Attachments
        17. Participation stamp
        18. Transaction number
        19. Image
        20. Company
        21. Title
        22. Stamp
      2. Field content appearance
      3. Field validations
      4. Masked fields values
      5. Setting show/hide conditions
      6. Calculated fields 
    5. Authoring FAQ
  4. Sign Agreements
    1. Sign agreements sent to you
    2. Fill & Sign
    3. Self-signing
  5. Manage Agreements
    1. Manage page overview
    2. Delegate agreements
    3. Replace Recipients
    4. Limit Document Visibility 
    5. Cancel an Agreement 
    6. Create new reminders
    7. Review reminders
    8. Cancel a reminder
    9. Access Power Automate flows
    10. More Actions...
      1. How search works
      2. View an agreement
      3. Create a template from an agreement
      4. Hide/Unhide agreements from view
      5. Upload a signed agreement
      6. Modify a sent agreement's files and fields
      7. Edit a recipient's authentication method
      8. Add or modify an expiration date
      9. Add a Note to the agreement
      10. Share an individual agreement
      11. Unshare an agreement
      12. Download an individual agreement
      13. Download the individual files of an agreement
      14. Download the Audit Report of an agreement
      15. Download the field content of an agreement
  6. Audit Report
  7. Reporting and Data exports
    1. Overview
    2. Grant users access to reporting
    3. Report charts
      1. Create a new report
      2. Agreement Reports
      3. Transaction Reports
      4. Settings Activity Report
      5. Edit a report
    4. Data Exports 
      1. Create a new data export
      2. Web form data export
      3. Edit a data export
      4. Refresh the data export content
      5. Download the data export
    5. Rename a report/export
    6. Duplicate a report/export
    7. Schedule a report/export
    8. Delete a report/export
    9. Check Transaction Usage

Advanced Agreement Capabilities and Workflows

  1. Webforms 
    1. Create a web form
    2. Edit a web form
    3. Disable/Enable a web form
    4. Hide/Unhide a web form
    5. Find the URL or script code 
    6. Prefill web form fields with URL parameters
    7. Save a web form to complete later
    8. Resize a web form
  2. Reusable Templates (Library templates) 
    1. US Government forms in the Acrobat Sign library
    2. Create a library template
    3. Change a library template's name
    4. Change a library template's type
    5. Change a library template's permission level
    6. Copy, edit, and save a shared template
    7. Download the aggregate field data for a library template
  3. Transfer ownership of web forms and library templates
  4. Power Automate Workflows 
    1. Overview of the Power Automate integration and included entitlements
    2. Enable the Power Automate integration
    3. In-Context Actions on the Manage page
    4. Track Power Automate usage
    5. Create a new flow (Examples)
    6. Triggers used for flows
    7. Importing flows from outside Acrobat Sign
    8. Manage flows
    9. Edit flows
    10. Share flows
    11. Disable or Enable flows
    12. Delete flows
    13. Useful Templates
      1. Administrator only
        1. Save all completed documents to SharePoint
        2. Save all completed documents to OneDrive for Business
        3. Save all completed documents to Google Drive
        4. Save all completed documents to DropBox
        5. Save all completed documents to Box
      2. Agreement archival
        1. Save your completed documents to SharePoint
        2. Save your completed documents to One Drive for Business
        3. Save your completed documents to Google Drive
        4. Save your completed documents to DropBox
        5. Save your completed documents to Box
      3. Webform agreement archival
        1. Save completed web form documents to SharePoint Library
        2. Save completed web form documents to OneDrive for Business
        3. Save completed   documents to Google Drive
        4. Save completed web form documents to Box
      4. Agreement data extraction
        1. Extract form field data from your signed document and update Excel sheet
      5. Agreement notifications
        1. Send custom email notifications with your agreement contents and signed agreement
        2. Get your Adobe Acrobat Sign notifications in a Teams Channel
        3. Get your Adobe Acrobat Sign notifications in Slack
        4. Get your Adobe Acrobat Sign notifications in Webex
      6. Agreement generation
        1. Generate document from Power App form and Word template, send for signature
        2. Generate agreement from Word template in OneDrive, and get signature
        3. Generate agreement for selected Excel row, send for review and signature
  5. Custom Send workflows
    1. Custom Send Workflow Overview
    2. Creating a new Send Workflow
    3. Edit a Send Workflow
    4. Activate or Deactivate a Send Workflow
    5. Send an agreement with a Send Workflow
  6. Share users and agreements
    1. Share a user
    2. Share agreements

Integrate with other products

  1.  Acrobat Sign integrations overview 
  2. Acrobat Sign for Salesforce
  3. Acrobat Sign for Microsoft
    1. Acrobat Sign for Microsoft 365
    2. Acrobat Sign for Outlook
    3. Acrobat Sign for Word/PowerPoint
    4. Acrobat Sign for Teams
    5. Acrobat Sign for Microsoft PowerApps and Power Automate
    6. Acrobat Sign Connector for Microsoft Search
    7. Acrobat Sign for Microsoft Dynamics 
    8. Acrobat Sign for Microsoft SharePoint 
  4. Other Integrations
    1. Acrobat Sign for ServiceNow
    2. Acrobat Sign for HR ServiceNow
    3. Acrobat Sign for SAP SuccessFactors
    4. Acrobat Sign for Workday
    5. Acrobat Sign for NetSuite
    6. Acrobat Sign for VeevaVault
    7. Acrobat Sign for Coupa BSM Suite
  5. Partner managed integrations
  6. How to obtain an integration key

Acrobat Sign Developer

  1. REST APIs 
    1. Methods documentation
    2. SDK/Developer Guide
    3. API FAQ    
  2. Webhooks 
    1. Webhook overview
    2. Configure a new webhook
    3. View or edit a webhook
    4. Deactivate or reactivate a webhook
    5. Delete a webhook
    6. Two-way SSL certificates
    7. Webhooks in the API
  3. Sandbox
    1. Sandbox overview
    2. Link your Production and Sandbox
    3. Sandbox asset types

Support and Troubleshooting

  1. Customer Support Resources 
  2. Enterprise Customer Success Resources 
Note

This document highlights the new features,  experience changes, and resolved issues in the customer-facing application for the most recent release.

Developer-centric updates to the API and Webhooks are documented in the Acrobat Sign developer guide.

Not all features/changes are guaranteed to be enabled on the date of the release.

Adobe Acrobat Sign Release 16.2

Production deployment: October 7, 2025

GovCloud deployment: October 14, 2025

Improved Functionality

  • Request Signature introduces several UX improvements designed to reduce clicks and improve efficiency - These updates address customer feedback, making the new Request Signature experience faster, more discoverable, and better aligned with the classic workflow.
    • All signature types are expanded by default in Authoring
    • Prefill role is always visible in Authoring
    • Inline add-recipient buttons replace hidden menus
    • Automatic new recipient row when adding an address
    • Copy/paste support for multiple recipient addresses
    • Admin controls to configure the user experience when composing new agreements. Choose between a guided process or expose all sections upfront.
      Review the configuration document here >

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account or Group

  • API support for checkbox groups, allowing senders to define multi-select options within a form - Checkbox groups let senders specify how many options recipients must select, bringing new flexibility for agreements that require structured multi-choice input.
    Note that the option for multi-select checkboxes is available for API created agreements only. 
    • Define multi-select checkbox groups.
    • Configure rules for exact, minimum, maximum, or ranged selections.
    • Validation is enforced during signing in the classic eSign experience.
    • Recipient selections are preserved in signed agreements and downloadable form data.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: API
Review the updated Checkboxes documentation >

  • User Invitation to their Acrobat Sign organization - Invite teammates directly from the Acrobat Sign interface with admin-controlled workflows for faster team adoption. Depending on configuration, invited users may be auto-provisioned, routed through Just-In-Time (JIT) provisioning, or require admin approval. This streamlined flow reduces friction for SMB and mid-market teams, accelerates adoption of shared workflows, and gives admins better visibility into real license demand.
    • New Invite button on Home and Manage pages for end users
    • Invited users receive a welcome email and are added seamlessly to the organization
    • Invitations respect existing auto-provisioning rules
    • Admins can review pending requests in the Access requests section
    • If auto-provisioning is disabled, requests are routed to admins for approval

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account or Group
Review the configuration for inviting teammates and automatically entitling them >

  • Reorganized Users page - The Users page has been reorganized to better manage users in their various states, and to provide better visibility for newly invited teammates. This helps isolate users who are having trouble activating their accounts and accelerates onboarding for the larger team.

    Available environments: Sandbox, Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account 
    Review the new Invite Teammate interface and configuration for automatic license assignment >
     
  • Allowed IP ranges for access to Acrobat Sign have been extended to Groups and APIs - More flexibility has been provided for IP restriction controls when securing access to Acrobat Sign. IP restrictions can now be configured at the group level by Group Admins. In addition, restrictions now apply to API access: if an account or group specifies an allowed set of IP addresses, both the Acrobat Sign UI and APIs can only be accessed from those addresses.
    • IP restrictions now apply to both UI and API access.
    • Group Admins can configure IP restrictions for their groups.
    • Users in multiple groups are evaluated against their default group’s IP policy.
    • Integrations and partner applications are allowed by default and not restricted by IP blocking. 
      • Admins can work with Adobe Support to block applications at the group or account level. If access is blocked, the application must use allowlisted IP addresses to connect to Acrobat Sign.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
Review the updated documentation >

  • Quality of life updates for ETLA-licensed customers - The recent updates released for VIP licensed customers are being extended to ETLA licensed customers:

Available environments: Sandbox, Commercial, Government | Available tiers of service:  Acrobat Sign Solutions | Configuration scope: Account or Group

  • Remove Certification and Locking Signatures from Digitally Signed Agreements - Organizations that need to pass third-party signature validation services can now request Adobe support to configure their account or group settings to skip the application of Adobe’s Certificate and prevent locking signatures on digitally signed agreements. When enabled, agreements only contain the recipient's digital signatures, reducing rejection rates in strict regional validation tools.
    • Account admins can request Adobe support to exclude Adobe Certification and Locking signatures at the account and/or group levels.
    • Agreements contain only recipient digital signatures, improving acceptance by third-party validators.
    • Audit Report records when certification is skipped, including a SHA-256 document fingerprint
    • Applies across all export touchpoints: email attachments, Manage page downloads, API, and webhook payloads
    • Resolves compliance gaps raised by customers requiring validation under regional trust schemes- Description

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group 
Review the documentation for removing the Adobe Certificate >

  • Access to the modern Send in Bulk features for Acrobat Sign for Government accounts - Send in Bulk has been updated to access the modern functionality for the Acrobat Sign for Government environment.

    Available environments: Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
    Review the Send in Bulk overview >
     
  • PDF/A improved to support PDF/A-3B conformance and convert all uploaded files to the selected PDF/A standard - Admins can now enable conversion and normalization of uploaded files—including PDFs, Microsoft Office formats, and raster images—into PDF/A-2b or PDF/A-3b. Existing PDF/A files are validated, repaired if needed, or normalized to the configured target level.
    • Admins can configure PDF/A workflows at the account or group level.
    • Supported conformance levels: PDF/A-2b (default) and PDF/A-3b.
    • Non-PDF and non-compliant PDF documents are automatically converted to PDF/A.
    • Damaged PDF/A files repaired or normalized to the target level.
    • Attachments allowed per PDF/A rules: PDF/A-2b (only PDF/A), PDF/A-3b (any file).
    • Agreements revalidated for PDF/A compliance at signing completion.
    • Audit Reports are optionally generated in PDF/A format and include PDF/A validation/conversion results with conformance level.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
Review the updated documentation here >

  • "Authentication Method Updated" events in Audit Reports - Changes to recipient authentication methods can now be included in the Audit Report as discrete events. When a sender (or authorized delegate) updates a recipient’s authentication method—such as switching from SMS OTP to Email OTP—the update is captured and recorded in the agreement’s audit report, activity log, and API events list.
    • A new event, Authentication Method Updated, appears in the audit report, showing:
      • The recipient impacted
      • The user who made the change
      • The original authentication method
      • The new authentication method
      • The timestamp of the change
    • Events are also exposed through the GET /agreements/{agreementId}/events API.
    • Activity logs display the event with recipient, initiator, and timestamp details.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
Review the updated Audit Log document >

Experience Changes

  • Rebranding the notary service in Acrobat Sign from Notarize to Proof – The internal strings referring to Notarize Inc in the Acrobat Sign interface have been updated to the new branding: Proof

Available environments: Sandbox, Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group

  • IPv6 access for Acrobat Sign for Government- Organizations that use IPv6 on the Acrobat Sign for Government service now have access to the Acrobat  Sign IPv6 addresses:
    • 2001:489a:3102:4::160/124 (IPv6)
    • 2001:489a:3102:4::150/124 (IPv6)

Available environments: Government | Available tiers of service: Acrobat Sign for Government | Configuration scope: Network

  • The modern Recipient experience for e-signing is now the default environment for all accounts - All accounts have been updated to use the modern e-signing environment. Admin controls remain in the Admin menu to enable the classic environment if needed.
    Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account or Group
     
  • The modern Request Signature experience is now the default environment for all accounts - All accounts have been updated to use the modern Request Signature environment. Admin controls remain in the Admin menu to enable the classic environment if needed.
    Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account or Group
     
  • The modern Create Template experience is now the default environment for all enterprise accounts - All accounts have been updated to use the modern Create Library Template environment. Admin controls remain in the Admin menu to enable the classic environment if needed.
    Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
     
  • The modern Custom Workflow Designer experience is now the default environment for all accounts - All accounts have been updated to use the modern Workflow Designer environment. Admin controls remain in the Admin menu to enable the classic environment if needed, and switch links remain for users to shift between the classic and modern experiences (if enabled)
    Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
     

REST API/Webhook Updates

API and webhook updates for this release can be found in the Acrobat Sign API documentation.

  • API polling threshold for GET API endpoints regarding status retrieval or listing purposes- A new polling threshold now limits how frequently client applications can poll specific  GET /agreement endpoints.
    Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: API
     
  • Super Group Admin role for OEM Partners - A new Super Group Admin role is available on the OEM 2.0 platform. This role lets partners grant their customers limited administrative capabilities to create and manage groups without exposing full Account Admin privileges.
    • The Partner’s customer can create and manage their own groups.
    • The creator of a group automatically becomes its Group Admin.
    • Account Admins control which group settings are exposed.
    • Group Admins see only relevant settings, such as Message Templates, Email Settings, Send Settings, and Sharing Status.
    • The feature requires UMG (Users in Multiple Groups) to be enabled.
    • Account Admins remain the only role with access to account-level settings and the ability to assign the Super Group Admin role.

Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Group

Resolved Issues

Issue Description
4505635 Summary: The agreement_retention scope is unavailable in the GovCloud API.
Fix: The scope has been configured to work in the GovCloud environment with the Okta integration.
4515686 Summary: Webform owners cannot replace the counter signer on existing webforms in specific validation circumstances. Attempting to update the counter signer email returns an error: "You cannot add or remove your email address in the current state of the agreement." 
Fix: The validation is updated so that the correct sender or countersigner email is recognized. Webform owners can now replace the countersigner as expected. Users do not need to take any action.
4519727 Summary: The modern format for phone numbers in Benin isn't recognized (10 character length)
Fix: Acrobat Sign now supports the new 10-digit phone number format for Benin. Users can enter valid numbers with the +229 country code without errors. No action is required from users.
4525532 Summary: Prefill role is not available by default in the New Authoring Experience
Fix: The Prefill role has been exposed by default in the recipient context list when composing agreements
4526142 Summary: When applying a form field layer from an existing template in the new authoring experience, some fields do not copy over. 
Fix: New checking has been added to ensure the complete template is transferred.
4527772 Summary: Agreements with sequential routing sometimes lose the recipient name field when assigned to a participant with the Form Filler role. The field fails to display for that recipient, leaving the agreement incomplete.
Fix: Significant updates to the REST API have been established to ensure all fields are retained.
4527945 Summary:  Use of a form field template in an agreement that has a recipient group doesn't work - the template validation code filters out the recipient group participant and the associated fields are lost.
Fix: Code has been reworked to use a different member parameter instead of the email value.
4528619 Summary: When editing a recipient group name in the new Send experience, the cursor automatically jumps to the end of the text after each change. This makes it difficult to edit the name in one go. 
Fix: : Request tracking is updated to ensure all authentication methods load properly before sending. Agreements now process correctly once all required authentication details are provided. No action is required from users.
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Summary: Customers encounter errors when using some third-party certificates because the updated root certificates are not trusted, causing issues with webhooks and notifications.
Fix: Root CAs are being updated.
4532798 Summary: When applying a form field layer, Acrobat Sign creates a new document to capture the layer information. Due to versioning issues in these new documents, some “modify agreement” workflows fail.
Fix:  We have shifted our approach from pulling the source information through an API to publishing an event when a form field layer template is applied and consuming it in order to populate the source information for the agreements.
4534813 Summary:  Users in multiple groups cannot use automatic field recognition when creating templates or agreements. 
Fix: Added a new test to verify field detection in authoring V5 for a user with many groups.
4535639 Summary: In some agreements, required image fields are missing from the signed PDF. Although the FormFields.csv shows image URLs, the images do not appear in the final agreement.
Fix: The order of a few functions was changed to ensure that inline image fields are processed regardless of whether the form is present, and now the images show up properly for all signers.
4535828 Summary: The hyperlinks in the documents are getting changed when the agreement is sent.
Fix: When the URL is already encoded specifically with: /, which is a reserved character for URLs, decodeURI is not decoding them, so I changed it to decodeURIComponent to verify the condition before encoding.
4536354 Summary: Large PDF documents (~150 pages) fail to load with "unsupported format or password protected" error due to insufficient frontend timeout for image availability checks.
Fix: Increase max_retries parameter from 7 (default) to 13, extending the timeout from ~30s to ~60s. This provides sufficient time for large document processing.
4538897 Summary: Original IText templates with rotated page content cause the flattened signatures to be rotated out of place on the page.
Fix: Before flattening the signatures into the page content, the page content is wrapped with a push/pop gstate to keep the rotational matrix from affecting the added signatures.
4539304 Summary: Swagger documentation is default to "Try it out" mode and API consumers find it difficult to browse request schema
Fix: The documentation now defaults to view mode instead of “Try it out,” so schemas are visible by default. Performance is improved by eliminating redundant API calls for primitive data types.
4542576 Summary: Webhook payloads for the AGREEMENT_ACTION_COMPLETED event return different participant status values in the 16.2 Sandbox release. Previously, memberInfos entries showed “ACTIVE” or “REPLACED” even after signing. In 16.2, they show “COMPLETED.” when Dynamic Participation isn't enabled.
Fix: Use of new participant statuses will only be used if Dynamic Participations Feature for In-Flight Agreements is enabled.

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