What's New
Get Started
- Quick start guide for administrators
- Quick start guide for users
- For Developers
- Video tutorial library
- FAQ
Administer
- Admin Console Overview
- User Management
- Add, edit, and review active users
- Create function-focused users
- Review users who haven't completed verification
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Edit a user's group membership through the group interface
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
- Account/Group Settings
- Settings Overview
- Global Settings
- Account tier and ID
- New Recipient Experience
- Self Signing Workflows
- Send in Bulk
- Web Forms
- Custom Send Workflows
- Power Automate Workflows
- Library Documents
- Collect form data with agreements
- Limited Document Visibility
- Attach a PDF copy of the signed agreement
- Include a link in the email
- Include an image in the email
- Files attached to email will be named as
- Attach audit reports to documents
- Merge multiple documents into one
- Download individual documents
- Upload a signed document
- Delegation for users in my account
- Allow external recipients to delegate
- Authority to sign
- Authority to send
- Power to add Electronic Seals
- Set a default time zone
- Set a default date format
- Users in Multiple Groups (UMG)
- Group Administrator Permissions
- Replace recipient
- Audit Report
- Transaction Footer
- In Product Messaging and Guidance
- Accessible PDFs
- New authoring experience
- Healthcare customer
- Account Setup / Branding Settings
- Signature Preferences
- Well formatted signatures
- Allow recipients to sign by
- Signers can change their name
- Allow recipients to use their saved signature
- Custom Terms of Use and Consumer Disclosure
- Navigate recipients through form fields
- Restart agreement workflow
- Decline to sign
- Allow Stamps workflows
- Require signers to provide their Title or Company
- Allow signers to print and place a written signature
- Show messages when e-signing
- Require signers to use a mobile device to create their signature
- Request IP address from signers
- Exclude company name and title from participation stamps
- Apply Adaptive Signature Draw scaling
- Digital Signatures
- Overview
- Download and sign with Acrobat /content/help/en/sign/config/admin-managed-sharing.
- Sign with Cloud Signatures
- Include metadata for Identity Providers
- Restricted Cloud Signatures Providers
- Electronic Seals
- Digital Identity
- Report Settings
- New report experience
- Classic report settings
- Security Settings
- Single Sign-on settings
- Remember-me settings
- Login password policy
- Login password strength
- Web session duration
- PDF encryption type
- API
- User and group info access
- Allowed IP Ranges
- Account Sharing
- Account sharing permissions
- Agreement sharing controls
- Signer identity verification
- Agreement signing password
- Document password strength
- Block signers by Geolocation
- Phone Authentication
- Knowledge-Based Authentication (KBA)
- Allow page extraction
- Document link expiration
- Upload a client certificate for webhooks/callbacks
- Timestamp
- Send Settings
- Show Send page after login
- Agreement creation experiences
- Require recipient name when sending
- Lock name values for known users
- Allowed recipient roles
- Allow e-Witnesses
- Recipient groups
- CCs
- Required fields
- Attaching documents
- Field flattening
- Modify Agreements
- Agreement name
- Languages
- Private messages
- Allowed signature types
- Reminders
- Signed document password protection
- Send Agreement Notification through
- Signer identification options
- Content Protection
- Enable Notarize transactions
- Document Expiration
- Preview, position signatures, and add fields
- Signing order
- Liquid mode
- Custom workflow controls
- Upload options for the e-sign page
- Post-sign confirmation URL redirect
- Restrict access to shared agreements
- Show Send page after login
- Message Templates
- Bio-Pharma Settings
- Workflow Integration
- Notarization Settings
- Payments Integration
- Signer Messaging
- SAML Settings
- SAML Configuration
- Install Microsoft Active Directory Federation Service
- Install Okta
- Install OneLogin
- Install Oracle Identity Federation
- SAML Configuration
- Data Governance
- Time Stamp Settings
- External Archive
- Account Languages
- Email Settings
- Migrating from echosign.com to adobesign.com
- Configure Options for Recipients
- Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Download Agreements in Bulk
- Claim your domain
- Report Abuse links
- System Requirements and Limitations
Send, Sign, and Manage Agreements
- Recipient Options
- Cancel an email reminder
- Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Restart the agreement
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
- Send Agreements
- Send (Compose) page
- Overview of landmarks and features
- Group selector
- Adding files and templates
- Agreement name
- Global Message
- Completion Deadline
- Reminders
- Password protect the PDF
- Signature type
- Locale for the recipient
- Recipient signature order/flow
- Recipient roles
- Recipient authentication
- Private message for the recipient
- Recipient agreement access
- CC'd parties
- Identity check
- Send an agreement only to yourself
- Send an agreement to others
- Written Signatures
- Recipient signing order
- Send in Bulk
- Send (Compose) page
- Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Field types
- Common field types
- E-signature fields
- Initials field
- Recipient name field
- Recipient email field
- Date of signing field
- Text field
- Date field
- Number field
- Checkbox
- Checkbox group
- Radio button
- Drop-down menu
- Link overlay
- Payment field
- Attachments
- Participation stamp
- Transaction number
- Image
- Company
- Title
- Stamp
- Field content appearance
- Field validations
- Masked fields values
- Setting show/hide conditions
- Calculated fields
- Field types
- Authoring FAQ
- Sign Agreements
- Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
- More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
- Overview
- Grant users access to reporting
- Report charts
- Data Exports
- Rename a report/export
- Duplicate a report/export
- Schedule a report/export
- Delete a report/export
- Check Transaction Usage
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates (Library templates)
- Transfer ownership of web forms and library templates
- Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
- Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Save completed web form documents to SharePoint Library
- Save completed web form documents to OneDrive for Business
- Save completed documents to Google Drive
- Save completed web form documents to Box
- Agreement data extraction
- Agreement notifications
- Send custom email notifications with your agreement contents and signed agreement
- Get your Adobe Acrobat Sign notifications in a Teams Channel
- Get your Adobe Acrobat Sign notifications in Slack
- Get your Adobe Acrobat Sign notifications in Webex
- Agreement generation
- Generate document from Power App form and Word template, send for signature
- Generate agreement from Word template in OneDrive, and get signature
- Generate agreement for selected Excel row, send for review and signature
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign integrations overview
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
- Sandbox
Support and Troubleshooting
This document highlights the new features, experience changes, and resolved issues in the customer-facing application for the most recent release.
Developer-centric updates to the API and Webhooks are documented in the Acrobat Sign developer guide.
Not all features/changes are guaranteed to be enabled on the date of the release.
Adobe Acrobat Sign Release 16.2.1
Production deployment: October 28, 2025
GovCloud deployment: October 30, 2025
REST API/Webhook Updates
API and webhook updates for this release can be found in the Acrobat Sign API documentation.
- API polling threshold for GET API endpoints regarding status retrieval or listing purposes- A new polling threshold now limits how frequently client applications can poll specific GET /agreement endpoints.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: API
- Super Group Admin role for OEM Partners - A new Super Group Admin role is available on the OEM 2.0 platform. This role lets partners grant their customers limited administrative capabilities to create and manage groups without exposing full Account Admin privileges.
- The Partner’s customer can create and manage their own groups.
- The creator of a group automatically becomes its Group Admin.
- Account Admins control which group settings are exposed.
- Group Admins see only relevant settings, such as Message Templates, Email Settings, Send Settings, and Sharing Status.
- The feature requires UMG (Users in Multiple Groups) to be enabled.
- Account Admins remain the only role with access to account-level settings and the ability to assign the Super Group Admin role.
Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Group
Resolved Issues
| Issue | Description |
|---|---|
| 4509452 / 4526158 |
Summary: Searching for templates when creating agreements or Send in Bulk does not properly filter out other templates due to a component not properly indexing and scrolling |
| Fix: The faulty component has been corrected to ensure the search results are available. | |
| 4525233 | Summary: Agreements created with currency validation do not appear in the field as expected in the modern signing experience. |
| Fix: Currency-validated fields now correctly display the currency symbol once the field loses focus in the modern signing experience. The update ensures consistent symbol formatting across both classic and modern views. | |
| 4526158 | Summary: Unable to search Library Templates in the New "Send" Experience, and there are no templates appearing in "Recent templates." |
| Fix: thingy | |
| 4530694 | Summary: The wrong URL for "Change Password" link is embedded in the UI |
| Fix: The URL has been corrected. | |
| 4532664 | Summary: Signed PDFs generated from source documents that contain web link annotations may show “The document has been modified after signing” in Acrobat, and the Certification status appears invalid due to duplicate or malformed link annotations |
| Fix: Acrobat Sign now detects and correctly processes web links during the signing process, ensuring a valid certification status on the signed output. | |
| 4535715 | Summary: PDFs with web links double in size with each signature due to the printing function re-printing a copy of the web link annotation. |
| Fix: PDFs are now flattened to ensure no duplicate lins exist before merging annotations in the PDF. | |
| 4535760 | Summary: When using calculated fields that reference text input fields, some signed PDFs displayed incorrect or random numbers instead of the expected text value because the field engine attempted to convert text input to number or date formats. |
| Fix: The conversion logic in the calculated field engine was updated to recognize text-based inputs and bypass numeric or date parsing for those fields. | |
| 4536385 | Summary: Dropdown form fields with multiple widget annotations can not be an FT key or the generate appearance gets confused and thinks they are form fields. |
| Fix: The FT key has been removed from the widget annotations | |
| 4537356 | Summary: Templates shared with multiple groups were not displayed in the Send in Bulk page. |
| Fix: Updated the Send in Bulk logic to properly retrieve and display templates shared across multiple groups. | |
| 4537648 | Summary: The GET /agreements/{agreementId}/events endpoint listed a legacy event type "DOWNLOADED" in the Acrobat Sign REST API Swagger documentation. |
| Fix: The "DOWNLOADED" event type has been removed from the allowed values in the API documentation. | |
| 4537885 | Summary: Extra space appears on the Signature Preferences page |
| Fix: Removed the unnecessary spacer/div from the Signature Preferences layout container. | |
| 4538113 / 4538586 / 4543131 |
Summary: Multi-line, Auto Text Input Field form data shrinks to a very small size and becomes unreadable |
| Fix: Scaling has been corrected to not auto-shrink the font to an unreadable level. | |
| 4538340 | Summary: Signature metadata is being added without checking the field name |
| Fix: Added a check for the signature field to control the display of metadata | |
| 4539224 | Summary: Users encountered the error “Immutable fields cannot be modified” when attempting to replace a document in an in-progress agreement if the file name is different (which is an immutable field) value |
| Fix: Updated the modification logic to preserve the agreement name when a document is replaced. | |
| 4543085 | Summary: Older Salesforce integration versions (below v25.5) do not recognize the new status enums (COMPLETED and REMOVED) returned in webhook payloads. |
| Fix: Updated the Acrobat Sign REST API to exclude the new participant statuses and related enums when responding to older Salesforce integration clients. | |
| 4544118 | Summary: With Limited Document Visibility enabled in the new recipient experience, participant 2 could see hyperlink fields from participant 1’s document due to hyperlinks not being assigned. |
| Fix: Modern eSign now assigns and validates hyperlink fields like other fields and filters them by page and assignee. |