Ensure that your device is connected to the Internet.
Learn how to activate Acrobat DC and resolve activation-related issues.
Ensure that your device is connected to the Internet.
Open Acrobat DC, and do the following:
If you have purchased an Acrobat subscription using your Adobe ID and unable to activate Acrobat, follow these steps to activate your copy of Acrobat from trial to subscription:
Try the following steps:
Ensure that your device is connected to the Internet.
In Acrobat DC, choose Help > Sign Out <Your Adobe ID>.
Click Sign Out.
Choose Help > Sign In.
Click Sign In Now.
Sign in with the Adobe ID you used to purchase your Acrobat subscription.
After successful sign-in, click Continue, and then restart Acrobat.
If you purchased an Acrobat DC serial number, you need to download and install a separate Acrobat installer.
Ensure that the system date of your device is correct, and the Adobe ID used for sign-in has a valid Acrobat DC subscription. For more solutions, see Acrobat prompts you to sign in repeatedly
Try the following steps:
Close the Acrobat sign-in window.
Ensure that your device is connected to the Internet.
Open Acrobat, and try signing in to Acrobat again.
To resolve the error, do the following:
If you have a serial number, ensure that you have activated the serial number on the device using the APTEE tool and the "prov.xml" file.
If you have a Named User (Subscription) License, launch Acrobat and sign in with your Adobe ID to activate your subscription. In case you are still facing the issue, do the following:
Quit Acrobat DC/Acrobat Reader DC application if it's already running.
Download the AcrobatNGLEnableTool.zip file – click Get File. Extract the zip file.
Download
Open Terminal, and run the following command - type the complete path to the file and press return:
$ chmod 775 <Path to the tool>
$ <Path to the tool>
For example,
<Device name> ~ % chmod 775 /Users/<username>/Desktop/AcroNGLEnableTool
<Device name> ~ % /Users/<username>/Desktop/AcroNGLEnableTool
Quit Terminal and launch Acrobat DC.
Error Code |
Solution |
SERIAL_NUMBER_OVERACTIVATION_EXPIRED |
You are trying to activate Acrobat on more than two machines. Sign out from this machine and
For more information, see Deactivation issues. |
SERIAL_NUMBER_SIGN_IN |
Restart Acrobat and sign in with your Adobe ID when prompted after launch to activate Acrobat. |
TRIAL_BONUS_WF |
Uninstall and reinstall Acrobat with the new serial number. |
EAMES_REACTIVATION |
You have been signed out from the Adobe server. Relaunch Acrobat and sign in with your Adobe ID. |
EAMES_EXPIRED |
Your entitlement has been canceled. Check with your IT administrator. |
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