Open the Creative Cloud desktop app. (Select theicon in your Windows taskbar or the macOS menu bar.)
Solve Adobe account sign-in issues
Trouble signing into your Adobe account? Find simple solutions to common sign-in issues.
Forgot your Adobe password?
If you entered the wrong Adobe account email address, you might get the error "We couldn't find an account with that email address." Select Find your account on the sign-in screen. Then follow the onscreen instructions to recover your email address.
Are you receiving verification codes on your old phone number?
If you can't access your old phone number, select Use another method to receive the code in the sign-in screen. Then follow the onscreen instructions to send the code to your Adobe account email address. Once you receive the code in your email, enter your Adobe account password in the sign-in screen to access your account. Note that you'd still need access to your email as well as enter your correct password to sign in to your account.
Forgot Adobe password and can't access other authentication methods?
If you have enabled two-step verification and forgotten your password, you need access to at least two of the following based on your account settings:
- Your account email
- Your account phone
- Adobe Account Access app
If you can't access at least two of these methods, you won't be able to access your account. Our recommendation is to create a new account.
Follow these steps to change your Adobe account email address:
If you still need help signing in, select the Chat icon on the lower right, and then select "Need help signing in?".
Can't sign in with your social media accounts?
Locked out and can't access your Adobe account?
If you're facing trouble accessing your Adobe account, wait for some time before trying to sign in.