Licensing issues when installing Captivate (2019 release) Update 4
Read on to know the issues in licensing of Captivate (2019 release) Update 4, while installation, and how you can solve them.
Activation of Serial Key has failed
You can see the message below if the activation of the offline grace period has failed. Connect to the internet and re-try activating the serial key.
Upgrade Serial Key
You can see the message below if you are eligible for a free upgrade to Captivate (2019 release). To get the upgrade key, contact Captivate support.
Serial number is revoked
If you see a message like the one displayed below when trying to install Captivate, it is because the serial number you are attempting to use has been blocked by Adobe. For more information, see Invalid or revoked serial numbers.
Serial number has expired
If you see the message below, your serial key has expired. You can either procure a new serial key or contact Adobe support for more information.
Incorrect Serial Key used
You can see the message below, if you’ve entered an incorrect serial key. Use the correct key. If you are unable to locate the correct key, contact Captivate support.