Use the provided solutions to fix some commonly seen errors that come up when downloading, installing, or, updating Creative Cloud apps.
|Error 201, P201||Occurs when the download is paused and when the server response is poor. See How to solve network connectivity or stability issues below.|
|Error 204, P204
||Occurs when there is a problem accessing a critical file/directory during download.|
|Error 205, P205
||Occurs when there is a problem with the downloaded files. See How to solve network connectivity or stability issues below.|
|Error 206, P206||Occurs when network connection is unavailable or server is unreachable. See How to solve network connectivity or stability issues below.|
|Error 207, P207
||Occurs when there is no response from the server. Try after some time. See How to solve network connectivity or stability issues, if the issue persists.|
|Error 403||See Download error 403 launching Adobe Creative Cloud.|
|Error 1001||See Error: "Failed to install" Creative Cloud desktop app.|
|Error 1002||See Error 1002: Creative Cloud desktop failed to update.|
|Error 1, P1||See Error: "Failed to install" Creative Cloud desktop app.|
|Error 2, P2||See Error code 2 or 50: Creative Cloud desktop app update failed.|
|Error 50, P50||See Error code 2 or 50: Creative Cloud desktop app update failed.|
|Error A12E1||See A12E1 error installing Creative Cloud products | Creative Cloud.|
|You cannot sign in to Creative Cloud, although you can sign in to your Adobe ID account.||See Resolve connection errors.|
|Creative Cloud desktop app does not open or hangs during installation.
||See Creative Cloud desktop app doesn't open | Progress wheel spins continually.
|Creative Cloud installations fail or hang at 42%.||See Resolve installation failure | Adobe Creative Cloud desktop app error.|
If you get an error that indicates you have connectivity or stability issues, try the following solutions in order.
Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the firewall’s configuration.
- If prompted, allow the Creative Cloud desktop app to access the Internet.
- If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.
If you can’t locate the documentation to temporarily disable the software firewall, disable startup items and services. This should disable most software firewalls. For specific instructions on how to disable startup items and services, select your operating system from the list below.
Routers can have built-in hardware firewall or proxy servers. To determine if a router is preventing the Creative Cloud desktop app from accessing the Internet:
Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology.
- Contact your company’s IT department to obtain firewall or proxy information.
- Configure your browser with proxy or firewall information.
- Configure your corporate firewall to bypass the servers. The following servers are accessed: