Troubleshooting & help

Download & install

If you don't have your original media, you can download Premiere Elements. You need your serial number, Adobe ID, and password to complete the installation. If you have your original discs, see Install Premiere Elements from a DVD.

Learn how to resolve installation issues for Premiere Elements on Windows or Mac OS.

Yes! You can download a trial version of Premiere Elements. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install non-Creative Cloud trial apps.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You may install a second copy of the software for exclusive use on either a laptop or desktop computer you own, provided that the software on the second laptop or desktop computer is not used at the same time as the software on the primary computer.

Account management

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

Converting your trial to a paid product is easy. See Install and activate a Try & Buy product.

Sign in to your Adobe accounts page with your current Adobe ID and password. Click the Plans & Products tab, and then click View your orders under Order History. Click the order, and then click the printer icon. For more information, see Adobe Store | Online order and payment FAQ.

See Return, cancel, or exchange an Adobe order for step-by-step instructions.

Fixing video and audio

Choose Clip > Time Stretch in Expert mode. Follow the steps in this article to change clip speed and duration.

Use Shake Stabilizer to automatically stabilize shaky or jerky shots. For information on adjustment options, see Stabilize video footage with Shake Stabilizer.

Learn how to mix audio and adjust volume using Audio Mixer and SmartMix.

Yes. Use a Guided Edit to adjust the brightness, contrast, and color in your video clips. The Auto Smart Tone tool automatically fixes dull, dim, or washed-out video. For more information, see Editing frames with Auto Smart Tone.

Learn how to trim clips and split clips.

Techniques

You can create titles using the library of title themes. Find out how to apply prebuilt animations, swap out text, and customize title themes. For more information, see Motion Titles.

You can specify the duration for all images you import or assign a specific duration to individual still images. Learn how in the article, Set duration for imported still images.

Learn how to use Pan & Zoom to create video-like effects on your photos and movie clips.

Use the Smart Trim feature to finds and bring together the best scenes based on the style of your video. To learn how to use smart trim, see Smart Trim.

Learn what settings to use to export and share your videos.

Common issues

Restart your computer, then try precompiling your project timeline. If the error persists, see "Error compiling movie" during render or export.

Follow the troubleshooting suggestions in Troubleshoot video files.

Premiere Elements accepts a wide range of video formats. See Supported file formats for a complete list.

If your video plays too fast, stutters, or appears to drop frames, follow the steps in Troubleshoot digital video playback issues.

Due to recent changes in the way Facebook is working with third-party developers, direct upload of photos and videos from desktop products to Facebook is no longer supported. Learn more in Unable to upload photos and videos to Facebook.

Community

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