Adobe Product Improvement Program

The Adobe Product Improvement Program is designed to understand and anticipate customer needs in order to deliver world-class products and solutions. Participation is voluntary. No personal information is collected and you have the option to choose not to participate.

What information is collected?

  • System information, such as operating system, processor, and memory installed
  • Browser type and version
  • Adobe product information such as version
  • Adobe feature usage such as menu options or buttons selected
  • Metadata about files such as size. Your content, and information about the content within your files, is not shared with Adobe.

How will Adobe use the information?

Information collected will be used to develop new features and improve Adobe products.

How is my privacy protected?

Adobe takes many precautions in protecting the information that is collected and transmitted. You can learn more about how we handle user information by reviewing Adobe’s Privacy Policy.

Since no personally identifiable information is collected, the anonymous data will not be meaningful to anyone outside of Adobe.

How does it work?

Participating products select users to participate in the program. The selected users have the option to share anonymous information with Adobe about how they use the products. This option is turned on by default for the selected users.  If you are one of the selected users, you may choose not to participate by updating your Usage Information in Preferences under the Edit menu.

Participation requires a small configuration file to be downloaded to your computer from time to time. The purpose of the file is to update the configuration of usage data collection. If you are offline at any time, the data will be sent the next time you are online. This will not impact performance.

Additionally, for some Adobe products, you may receive a request within the product to participate in a brief two-question anonymous survey asking for feedback. Participation is optional, and separate from your participation in the Adobe Product Improvement Program. Survey data will be returned directly to Adobe’s secure database for analysis by the responsible product team.

What are the participating products?

Adobe Acrobat Reader

Can I choose not to share my information?

Yes. Your information will not be shared unless you are one of the selected participants. If you are one of the selected participants, you can choose not to share this information by updating your Usage Information in Preferences under the Edit menu in Adobe Acrobat Reader. If you are not selected, no data is collected and the option whether to collect data may not appear in the preferences.

This setting applies to how you use the features in the participating products, not to services used by these products such as Adobe Acrobat Export PDF, Create PDF, and saving to an online account. These services are governed by their respective privacy policies and the Adobe Privacy Policy.

Welcome screen

System administrators in an enterprise organization can use the registry key specified in the article below to opt out of the user participation in the feedback program.

Will I receive spam if I participate in the program?

You will not receive any e-mail from Adobe regarding this program, regardless of whether you participate. We do not collect personally identifiable information as part of this program that will be used to identify you or contact you.

Do I need an Internet connection?

An Internet connection is required to participate in this program. However, you do not need to be connected all the time. When an Internet connection becomes available, the information is automatically transmitted with minimal impact to your connection.

Can I see the data that is collected before it is sent to Adobe?

No, the information cannot be displayed. This program is designed to work for millions of users without affecting their product use, so the data is sent automatically. The data is also encoded so that it can be processed efficiently.

How long does the program last?

Information is collected as long as you use the product version for which you have agreed to participate or until you decide to stop participating in the program.


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Adobe MAX 2024

Adobe MAX
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Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online