Enable eligibility for HIPAA compliance

Customers that seek to use Adobe Sign in a HIPAA compliant manner have a few security settings they should consider to ensure that the personal information on the collective agreements is kept private.

The process starts with signing a HIPAA Business Associate Agreement (BAA).  

Once the BAA is signed, Adobe Sign will adjust back-end settings that will cause the HIPAA Compliance setting on the Global Settings page to show as checked, indicating that it is enabled.

Note that this setting is view only, and never editable by the customer admin.

HIPAA page

The following are general security recommendations from Adobe in hardening your Adobe Sign account for use with HIPAA data.

It is the customer's responsibility to consider these and all other Adobe Sign security features and apply them as needed to protect the electronic protected health information (ePHI) stored in Adobe Sign.

Identity authentication

It is strongly recommended that the account use SAML authentication.

  • Accounts that manage user entitlement via the Adobe Admin Console can find those instructions here.
  • Accounts using Adobe Sign's native identity system can access their SAML settings by logging in as an account-level admin and navigating to Account Settings > SAML Settings
    • The SAML Mode should be set to Mandatory
SAML MAndatory


Accounts that permit direct login to Adobe Sign (not going through the Adobe Admin Console or SAML) should configure strong authentication controls.

Log in as an account-level admin and:

  • Navigate to Account Settings > Security Settings
  • Configure:
    • Single Sign-on Settings:
      • Disable Adobe ID
      • Disable OpenID
    • Remember-me Settings:
      • Disable the Remember-me Settings
    • Login Password Policy (Note: Accounts that manage entitlements via the Adobe Admin Console will not have access to these controls):
      • Enable password duration policy and require the password be changed every 3 months (or fewer)
      • Enable password history policy and prevent reuse of the last 10 (or more) passwords
      • Allow users 5 (or fewer) attempts to login before locking their accounts
    • Login Password Strength:
      • Set to Strong
      • Accounts that use the Adobe Admin Console should configure the account to More Secure
    • Web Session Duration:
      • Set to 10 minutes of inactivity
  • Save your changes
Login security

Suppress information access via email

Email notifications should be secured.

  • Navigate to Account Settings > Global Settings > Attach a PDF copy of the signed document in emails
    • Set the value to No One
    • Uncheck Include a link in emails to view the signed agreement
    • Uncheck Include an image of the first page of the agreement in emails
  • Save the changes
HIPAA page


Do not use personal information in the names of Adobe Sign agreements. Agreement names are exposed within emails.

Require authentication to view completed agreements

Completed agreements need to be secured, whether viewed as PDFs or online.

  • Navigate to Account Settings > Send Settings > Signed Document Password Protection
  • Set the value to Enforce senders to password protect signed documents
  • Save the change
Enforce passwords to protect signed documents

Require a strong document password

  • Navigate to Account Settings > Security Settings > Document Password Strength
  • Set the value to Strong
  • Save the change
Doc password strength


We strongly recommend that account administrators review the other security settings in Account Settings > Security Settings

Sign a Business Associate Agreement (BAA)


Not all accounts will require a BAA to be signed.

Refer to this page to see if your (company/account/use-case) can be excluded from this process

- or -

Here's a list of ways to escape this process




Before processing protected health information through Adobe Sign, your organization must enter into a Business Associate Agreement with Adobe.  

Customers should contact their success manager or the support team to begin that process.