Troubleshooting & help
When you create a button to pause a slide, make sure that you select Stop Slide Audio When Paused as one of the button properties. Learn about interactive buttons and button properties.
Download the latest hotfix for Captivate and learn what issues the hotfix addresses. For more information, see the release notes for the latest hotfix.
To recover a damaged project, use the project backup file and clear the project cache. See this article for details on how to recover a damaged project.
You can install Captivate on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps.
Yes. In the Publish dialog box, click HTML5 under Output Format. For step-by-step instructions, see Publish projects as HTML5 files with Adobe Captivate.
Yes. Choose one of the smart device or YouTube presets. Or, from the toolbar, click Publish > Publish to Computer, and then choose Video from the Publish as menu. For details, see Publish projects as MP4 files with Adobe Captivate.
You can have Captivate generate captions automatically during recording. Or, you can insert text captions into slides manually. See Edit and create text captions with Captivate.
Choose File > Record New Video Demo, and then choose what you want to record. For detailed instructions, see Record video demonstrations with Adobe Captivate.
Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.
Forgot your password? Learn how to reset it.
You can update your credit card information from your accounts page on adobe.com. See Payment in the Adobe Store | Online order and payment FAQ.
You can convert a trial version of Captivate to a subscription. Simply choose the subscription option on the Adobe Captivate page. For more information, see Subscription information and pricing in the Captivate FAQ.
You can cancel your subscription by contacting Adobe Support. Once you cancel, you can no longer use the software. For more information, see Subscription information and pricing in the Captivate FAQ.
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