Blank screen during Adobe RoboHelp and Adobe FrameMaker installation (2019 release)

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Technical Communication Suite User Guide

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Applies to: FrameMaker (2019 release) RoboHelp (2019 release) Technical Communication Suite (2019 release)

在中国购买的 Creative Cloud 产品不含 CC 桌面应用程序中的 Creative Cloud 移动应用程序和在线服务及相关功能。

Issue

When installing the Adobe FrameMaker and Adobe RoboHelp 2019 releases, or release updates using Help > Updates, a blank white screen appears after the sign-in screen.

blank_screen_install
Blank screen during installation of Adobe FrameMaker (2019 release)

Solution

If you are installing FrameMaker or RoboHelp:

  1. Replace the Set-up.exe file inside the appropriate FrameMaker/RoboHelp ESD installer folder with the one placed at https://adobe.ly/2ppFMDa.
  2. Reinstall FrameMaker or RoboHelp.
  3. If the issue persists, replace the latest Set-up.exe file with the one placed at https://adobe.ly/2pmGLnq and run the installer again.

If you are installing updates:

  1. Replace the Set-up.exe file at
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
    with the one placed at https://adobe.ly/2ppFMDa or https://adobe.ly/2pmGLnq. 
  2. Reinstall the updates using Help > Updates.

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