Adobe XD shows white screen after it launches and crashes on Windows.


On Windows, XD shows white screen after launch and crashes.


Open Event Viewer and check for the following error message and description. 

Error: Exception code: 0xc000027b

Fault offset: 0x00000000000bd598

Faulting process id: 0x251c

Faulting application start time: 0x01d4af56ad394b61

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll

Report Id: ba9d5bef-e4cf-4750-8246-2c367f5c5ea9

Faulting package full name: Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte

If you find twinapi.appcore.dll in the error, follow the steps below to fix the problem: 

  1. Uninstall XD.

  2. Kill all related processes from Task Manager.

  3. Delete temp files by using Run command (Win+r) then %temp%

  4. Delete Adobe XD folder from  C:\Program Files\Common Files\Adobe

  5. Uninstall all Microsoft Visual C++ Redistributable packages.

  6. Check whether you have the latest graphics driver on your system. For more information, see Update drivers in Windows 10

  7. Restart the computer and install Adobe XD. 

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