Issue

This document covers potential issues with running Photoshop droplets on Windows.

Solutions

1. Make sure Photoshop is up to date

See Keep Photoshop up to date for instructions for keeping your software current.

2. Set the correct permissions for your droplets

Droplets have to be at the same User Account Control level as Photoshop to work. If Photoshop is elevated to Run as Administrator, elevate the Droplet as well. To elevate a droplet, right-click the file and select Properties. Enable the Run as Administrator option in the Compatibility tab within Properties on that Droplet folder.

If you have administrative access, right-click the droplet and choose run as administrator. Then restart Photoshop.

The alternate way requires you to turn off User Access Control (UAC) which is found in Control Panel/User Accounts. If you are a non-Administrator user, restart the OS. Use an administrator account and run the droplet once and then log back in as a standard user (droplets now function regardless of access level). After you have successfully run droplets once, you can turn UAC back on and droplets will function correctly.

3. Uninstall and re-install Photoshop

If your registry or Photoshop installation is damaged, a reinstall can correct these problems. Details on uninstalling can be found in the following article: Uninstall or remove Creative Cloud apps

Note:

Droplets (and other things) that communicate with Photoshop lose the connection if the last thing you did was uninstall. For example, if you started with Photoshop CC 2015, then installed CC 2017, and uninstalled CC 2015, the droplet connection is lost for Photoshop CC 2017. This issue revolves around the Windows installers.

If you want to remove CC 2015 and only keep CC 2017, to keep droplets running, uninstall CC 2015, then reinstall CC 2017. You can keep both versions on your computer if you want. The key is having the last thing occurring be an installation, not an uninstallation.

Additional information

The exact steps are as follows:

  1. Open the Control Panel > User Accounts > Change User Account Control settings
  2. Drop the slider bar all the way to the bottom to Never Notify.
  3. Open Photoshop and create your droplets.
  4. Right-click each droplet and select Properties.
  5. Click the Compatibility" tab.
  6. Select the "Run this program  as an administrator" box.
  7. Click "Change settings for all  users."
  8. Check the other "Run this program as an administrator" box
  9. Click OK to exit both windows.
  10. Choose Control Panel > User Accounts > Change User Account Control settings.
  11. Slide the bar back to where you had your security settings (usually at  the default setting).
  12. Right-click each droplet and select "Properties."
  13. Click the Compatibility tab.
  14. Deselect  the "Run this program as an administrator" box.
  15. Click "Change settings for all users."
  16. Deselect the other "Run this program as an administrator" box.
  17. Click OK to exit both windows.
  18. Restart Photoshop.

These steps are from forum user rka7, the forum entry can be found here: http://forums.adobe.com/message/2809878#2809878

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