Prepare to migrate and upgrade Adobe Connect server

Know the prerequisites and the workflow for upgrading your existing Adobe Connect installation to Adobe Connect, including the database and user content.

You can upgrade an existing Adobe Connect server to the latest version to avail the latest features, security updates, and other performance enhancements. To upgrade, run Adobe Connect installer on the server. The installer guides you through the upgrade. 

The Connect versions from where you can upgrade to version 11.2 are mentioned below:

  • Adobe Connect 9.0
  • Adobe Connect 9.1
  • Adobe Connect 9.2
  • Adobe Connect 9.3
  • Adobe Connect 9.4
  • Adobe Connect 9.5
  • Adobe Connect 9.6
  • Adobe Connect 9.8
  • Adobe Connect 10.1
  • Adobe Connect 10.5
  • Adobe Connect 10.6
  • Adobe Connect 10.8
  • Adobe Connect 11.0

For more information about upgrading, contact Adobe Support at

Workflow to migrate to Adobe Connect

Follow this workflow to migrate from one of the supported older versions.

  1. Test the migration in a non‑production environment.


    As a good practice, take a snapshot of your current production environment and test the migration in a non‑production environment before you migrate your production environment. Once you’ve successfully migrated in a test environment, proceed further.

  2. Inform the users about the migration.

  3. Back up the content and the configuration files.

  4. Install Adobe Connect using the installer. The installer stops the Adobe Connect services and backs up existing files, including the custom.ini file.

  5. (Optional) Gather information required to install one or more integrated telephony adaptors. See Prepare to install the integrated telephony adaptors, for more information.

Inform the users about the migration

As with any software upgrade—especially one that affects a workgroup—communication and planning are important. Before you begin migrating or adding modules to Adobe Connect, Adobe suggests that you do the following:

  • Allocate enough time to ensure a successful migration. The upgrade should fit into your normal maintenance period.

  • Let users know in advance that they cannot use Adobe Connect during the migration.

  • Let users know what types of changes they can expect (such as new features or improved performance) after the migration. For information about what’s new, see

Back up files

The installer creates backup copies of the appserv and comserv directories and the custom.ini file and installs new versions. The installer does not erase or overwrite the content directory. Customizations done in ConnectProSvc.conf or TelephonyService.conf files, on a 64-bit OS, are not retained after a migration to Adobe Connect 9.x.

You can optionally choose to create backup copies of these directories and files.

Migrate the existing database to a new machine

To migrate from using the embedded database to using a SQL Server on a different computer, follow these steps. You can perform this migration at any time after installing Adobe Connect.

  1. Install the supported version of Microsoft SQL Server on a different computer than the computer hosting Adobe Connect.

  2. Copy the BAK file from the computer hosting Adobe Connect to the computer hosting SQL Server. When you back up SQL Server Express Edition, a file is created called breeze.bak (where breeze is the name of the database).

  3. Restore the database on the computer hosting SQL Server. For more information, see how to restore a database backup.

  4. Enter the SQL Server database information in the Application Management Console on the server hosting Adobe Connect. Choose Start > Programs > Adobe Connect Server > Configure Adobe Connect Server.

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