Issue

When you try to open any project or create a project, Adobe Premiere Elements 7 closes and returns the following error:

"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."

Solution

Do the following steps in order. After you complete each step, try to re-create the issue. If the issue still occurs, then proceed to the next step.

Note: If Adobe Premiere Elements closes and returns the "Sorry, a serious error has occurred..." message only when you open, edit, or export a particular project, then do not use this TechNote. Instead, see Troubleshoot damaged projects | Premiere Elements.

1. Re-create the Styles folder.

The user-specific Styles folder contains files for the preset styles that you can apply to text and graphics in titles. Re-create the Styles folder to eliminate problems that a damaged styles data file can cause.

To re-create the Styles folder:

  1. Close Adobe Premiere Elements.
  2. Choose Start > My Documents.
  3. Navigate to the following folder
  • (Windows XP) My Documents/Adobe/Premiere Elements/7.0
  • (Windows Vista) Documents/Adobe/Premiere Elements/7.0
  1. Rename the Styles folder to Old Styles.
  2. Start Adobe Premiere Elements. Adobe Premiere Elements creates a Styles folder.

If you created any custom styles in Adobe Premiere Elements, then you lose your custom styles when you re-create the Styles folder. You can restore your custom styles if re-creating the Styles folder does not resolve the issue. To restore custom styles, delete the new Styles folder and rename the Old Styles folder to Styles.

2. Re-create the preferences folder.

Re-create the Adobe Premiere Elements preferences folder to eliminate problems that a damaged preference file can cause.

Note: This step requires you to locate hidden folders. By default, Windows Explorer doesn't show hidden folders. To make hidden folders visible, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

To re-create the preferences folder, do the following:

  1. Close Adobe Premiere Elements.
  2. In Windows Explorer, navigate to the following folder:
  • (Windows XP) C:/Documents and Settings/[your user name]/Application Data/Adobe/Premiere Elements.
  • (Windows Vista) C:/Users/[your user name]/AppData/Roaming/Adobe/Premiere Elements
  1. Rename the 7.0 folder to Old 7.0.
  2. Start Adobe Premiere Elements. Adobe Premiere Elements creates a preferences folder.

You lose custom settings when you re-create the preferences folder. You can restore custom settings if re-creating the preferences folder does not resolve this issue. To restore custom settings, delete the new 7.0 folder and rename the Old 7.0 folder to 7.0.

3. Re-create the PluginCache.

The PluginCache is a Windows registry entry that stores information about the status of all native Adobe Premiere Elements plug-ins and third-party plug-ins. Re-create the PluginCache to eliminate problems that damaged or obsolete plug-in data can cause.



To re-create the PluginCache, hold down the Shift key while you start Adobe Premiere Elements. Release the Shift key when the welcome window (the window with the InstantMovie, Open Project, and New Project buttons) appears.

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