If you purchased your Adobe product from a retailer, reseller, or received it as a gift card, you will need to redeem a redemption code to start using your product.
Your 24-digit redemption code can be found under the silver scratch-off label on product cards, on an insert in a boxed product, or included in the body of an email if you did not purchase a physical product. Depending on how you purchased your product, you may also need a serial number to activate it.
|What do you have?||Where’s your code or serial number?|
|A prepaid card||Find your redemption code beneath the scratch-off foil on the back of the card.|
|A product box||
Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.
Note: For Elements products, the serial number is located on the Windows DVD sleeve.
Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code.
|An email from a reseller||Find your redemption code or serial number in the email.|
Click the link below for the type of product you purchased:
For subscription products, you can skip entering credit card details by clicking Remind me later. Entering credit card details helps ensure continuity of your subscription.
If you already have an active subscription associated with an Adobe ID, you can still use a redemption code.
Depending on whether you redeem with the same or a different Adobe ID, your redemption code is adjusted in different ways.
Choose the option below that applies to you:
If you already have the same plan or product, and redeem with the same Adobe ID:
- If your payment plan is Annual plan, paid monthly, Adobe stops charging your credit card after you redeem the code. After the redemption code subscription term expires, Adobe resumes charging your credit card.
- If your payment plan is Annual plan, prepaid, the redemption code term is added to the end of the paid subscription term.
If you redeem a different plan with the same Adobe ID:
- Your subscription runs parallel to your existing paid subscription. For example, consider a scenario where you have an existing subscription to the Creative Cloud Photography plan with 20 GB of storage. However, you have a redemption code for the Creative Cloud All Apps plan. In this case, if you redeem the redemption code, your subscription to Creative Cloud All Apps runs concurrently with the existing Creative Cloud Photography plan.
You can purchase your subscription from any reseller that distributes Adobe products through redemption codes. In this case, your redemption works in the same way as the subscription purchased from the Adobe website, except if your payment plan is Annual plan, paid monthly. This plan is not sold through the reseller channel.
In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller. Here is a list of countries served by Digital River.
If you purchased your existing subscription from the Adobe website, you receive an error message “INVALID CODE” when you attempt to redeem your code. Do one of the following:
- Contact Adobe Customer Care to cancel the existing paid subscription before the auto-renewal date. Twenty-four (24) hours after the cancellation, redeem the redemption code with the same Adobe ID.
- Redeem the redemption code with a different Adobe ID. In this case, your existing paid subscription continues to renew automatically, and run parallel to the new subscription under a different Adobe ID.
If you purchased your existing subscription from a reseller (not from the Adobe website), and received a redemption code in a country where you can also purchase directly from the Adobe website:
- Your subscription is extended if you have the same product, and redeem with the same Adobe ID.
You cannot purchase an Annual plan, paid monthly subscription plan from a reseller. This plan is not sold through the reseller channel.
If you have an Annual plan, prepaid subscription plan, the redemption code term is added to the end of the paid subscription term.
- Your subscription runs parallel to your existing paid subscription if you redeem a redemption code with the same Adobe ID for a different product.
- Your subscription runs parallel to your existing paid subscription if you redeem a redemption code with a different Adobe ID for the same product or a different product.
Try these solutions:
- Make sure that the code you are entering is a redemption code (24-digit alphanumeric code).
- Make sure that you typed the code correctly. Redemption codes contain both letters and numbers. It’s easy to confuse some numbers and letters, such as zero and one with the letters "0" and "I."
- Make sure that you're entering the code at the correct redemption site. Be sure that you enter the code at the redemption site noted on your insert, card, or email. Go to Redeem a redemption code for subscription retail products or Redeem your purchase for non-subscription retail products.
- Try redeeming the code from a different browser.
- Access your account information. You may have your subscription or product available and registered in your Adobe account. For more information on your Adobe ID account, see Manage your Adobe ID account.