What do you have?
Learn how to use a redemption code to activate your app.
If you purchased your Adobe product from a retailer, reseller, or received it as a gift card, you will need to redeem a redemption code to start using your product.
Your 24-digit redemption code can be found under the silver scratch-off label on product cards, on an insert in a boxed product, or included in the body of an email if you did not purchase a physical product. Depending on how you purchased your product, you may also need a serial number to activate it.
What do you have? |
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Where’s your code or serial number? |
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A prepaid card |
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Find your redemption code beneath the scratch-off foil on the back of the card. |
A product box |
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Serial Number Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code. Note: For Elements products, the serial number is on the Windows DVD sleeve. Redemption Code Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code. |
An email from a reseller |
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Find your redemption code or serial number in the email. |
Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.
Click the link below for the type of product you purchased:
Sign in or create an Adobe account.
Follow the onscreen instructions.
For subscription products, you can skip entering credit card details by clicking Remind me later. Entering credit card details helps ensure continuity of your subscription.
If you already have an active subscription associated with an Adobe account, you can still use a redemption code.
Depending on whether you redeem with the same or a different Adobe account, your redemption code is adjusted in different ways.
Choose the option below that applies to you:
If you already have the same plan or product, and redeem with the same Adobe account:
If you redeem a different plan with the same Adobe account:
If you redeem a redemption code with a different Adobe account for the same or different plan or product, your subscription runs parallel to your existing paid subscription.
You can purchase your subscription from any reseller that distributes Adobe products through redemption codes. In this case, your redemption works in the same way as the subscription purchased from the Adobe website, except if your payment plan is Annual plan, paid monthly. This plan is not sold through the reseller channel.
In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller. Here is a list of countries served by Digital River.
If you purchased your existing subscription from the Adobe website, you receive an error message “INVALID CODE” when you attempt to redeem your code. Do one of the following:
If you purchased your existing subscription from a reseller (not from the Adobe website), and received a redemption code in a country where you can also purchase directly from the Adobe website:
You cannot purchase an Annual plan, paid monthly subscription plan from a reseller. This plan is not sold through the reseller channel.
If you have an Annual plan, prepaid subscription plan, the redemption code term is added to the end of the paid subscription term.
Looking for quick answers? Here are some common questions and solutions.
Try these solutions:
When you relocate to a country that doesn't match the country associated with your Adobe account, do one of the following based on the type of subscription you have:
Sign in to your account