Unable to publish to Captivate Prime

Adobe Presenter will be End of Life from June 1, 2022

Thank you for being part of the exciting journey of Adobe Presenter.

As Adobe continues to refocus on developing new products and solutions, we have decided to End of Life (EOL) Adobe Presenter on June 1, 2022.

For more information, see Adobe Presenter EOL FAQ.


Applies to Adobe Presenter 11.1


When publishing to Adobe Captivate Prime, you see a blank drop-down under Prime Account, as shown below:


  1. Open the registry editor. Press Ctrl+R and enter regedit .

  2. Navigate to the registry entry,

    HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Presenter\11.0\PrimeAccounts

  3. Check for these entries as well.

    HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Presenter\11.1\PrimeAccounts


If the registry entries shown under \Adobe Presenter\11.1\PrimeAccounts do not appear in \Adobe Presenter\11.0\PrimeAccounts, then create the entries manually, which resolves the issue.

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