The filename of a Camera Raw image is unavailable (dimmed) in the Open dialog box in Adobe Photoshop or Photoshop Elements. Or, when you try to open the image, the application returns one of the following errors:
Follow the instructions below in order. When the instruction tells you to go to a specific solution, follow the link to do that solution.
The Photoshop Camera Raw plug-in lets you open raw images and edit them nondestructively. When you install Photoshop or Photoshop Elements, a version of the Camera Raw plug-in is automatically installed.
Adobe periodically releases new versions of the Camera Raw plug-in that add support for new digital camera models. The latest version of the Camera Raw plug-in is 8.1.
Begin by determining which version of the Camera Raw plug-in is installed with Photoshop or Photoshop Elements on your computer. Open Photoshop or Photoshop Elements and then do one of the following:
Look for Camera Raw in the About Plug-In submenu. (The plug-ins are listed alphabetically.) Then do one of the following:
Look for your camera in Camera Raw plug-in | Supported cameras.
Make sure that your Adobe application is compatible with the version of the Camera Raw plug-in that you require. For more information, see Camera Raw-compatible Adobe applications.
Install the latest version of the Camera Raw plug-in that your version of Photoshop or Photoshop Elements is compatible with. (See Camera Raw-compatible Adobe applications, if necessary.) For example, if your version of Photoshop is compatible with Camera Raw versions through 4.6, then install version 4.6. Install the latest version even if you only need version 4.3 to enable support for your camera.
Note: Generally, each new version of the Camera Raw plug-in builds on the cameras that the previous version supports. For example, Camera Raw version 4.4 supports all of the cameras that version 4.3 supports, plus additional cameras. Version 4.3 supports all of the cameras that version 4.2 supports, plus additional cameras, and so on.
Installation instructions are included on Camera Raw download pages, which you can find at http://www.adobe.com/downloads/updates/.
With current-release products, you can update to the latest version of Camera Raw automatically through Adobe Updater or the Adobe Application Manager (CS5 and later). In Photoshop or Photoshop Elements, choose Help > Updates.
If you still cannot open photos from your camera, then proceed to Solution 2.
If Photoshop or Photoshop Elements is loading multiple instances of the Camera Raw plug-in, then these plug-ins conflict with each other. To resolve this problem, remove and then reinstall Photoshop or Photoshop Elements.
Important: Before you uninstall the software, make sure that you have the installation media to reinstall it. Replacement media isn’t available for previous versions of Adobe software.
To remove Photoshop or Photoshop Elements on Mac OS:
Do one of the following:
In the Finder, navigate to /Library/Application Support/Adobe.
Note: This file path points to the Library folder at the root level of the startup disk volume. It does not point to the Library folder inside the user Home folder.
Remove Photoshop or Photoshop Elements on Windows:
Choose Start > Control Panel (or Start > Settings > Control Panel), and then do one of the following:
Select your version of Photoshop or Photoshop Elements from the list of installed programs, and then click Change/Remove (Windows XP) or Uninstall (Windows Vista, Windows 7).
Note: If you have Photoshop installed as part of a suite, select your edition of Adobe Creative Suite from the list of installed programs.
Follow the onscreen instructions to remove Photoshop or Photoshop Elements.
After you have removed Photoshop or Photoshop Elements, reinstall the application using your original installation media. Then, try to open your raw image. If you cannot open a raw image, then repeat the Instructions above.
If your version of Photoshop or Photoshop Elements is not compatible with the Camera Raw plug-in version that you need, then consider upgrading to the latest version. The latest version of these applications always supports the latest version of the Camera Raw plug-in and the widest selection of cameras available.
If you do not want to upgrade, then see Solution 4 for instructions on using the Adobe DNG Converter with your version of Photoshop or Photoshop Elements.
You can purchase an upgrade from an Adobe-authorized reseller or from Adobe directly. For more information, see How to buy Adobe products.
If your version of Photoshop or Photoshop Elements is not compatible with the version of the Camera Raw plug-in required for your camera, then use the Adobe DNG Converter. Adobe DNG Converter is a free utility that converts camera raw files into Digital Negative (DNG) files without any loss of image data. Adobe developed DNG as a universal format for raw image files from digital cameras.
Adobe DNG Converter can convert the raw image files from the same cameras that the Camera Raw plug-in of the same version supports. To open the converted DNG files in Camera Raw in Photoshop or Photoshop Elements, you need Camera Raw 2.3 or later.
To install Adobe DNG Converter on Mac OS, double-click the DMG file you downloaded. Then double-click the Adobe DNG converter.pkg file and follow the onscreen instructions to complete the installation.
To install Adobe DNG Converter on Windows, double-click the DNGConverter_[version].exe file you downloaded and then follow the onscreen instructions to complete the installation.
Convert camera raw images to DNG:
Do one of the following:
If your camera is not listed in Camera Raw plug-in | Supported cameras, then the Camera Raw plug-in doesn't support your camera. Check the page (or the Digital camera raw support page) periodically. You can find out if a new version of the Camera Raw plug-in has been released and whether it supports your camera.