Basic troubleshooting steps to fix issues in Bridge

This document contains basic troubleshooting steps that should solve most problems you encounter while using Bridge.

Error: Unable to reach Adobe servers

When you try to install, update, or launch Adobe Bridge, you get the following error:

Unable to reach Adobe servers

Solution

Try the following solutions to resolve this issue:

1. (Windows 7 only) Enable Transport Security Layer (TLS) 1.2

If you received this error on Windows 7 that uses older TLS 1.0 or TLS 1.1. protocol, enable TLS 1.2 update.

2. Check and install pending Operating System updates

Check for updates for your operating system and install the updates, if any. Some operating system updates may restrict outgoing Internet connectivity for security reasons. For more information, see:

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