Description and workaround for a compatibility issue between Adobe Drive and macOS 10.12 (Sierra)...
Adobe Drive CC and earlier versions are incompatible and not supported with macOS Sierra.


Effective December 11, 2017, Adobe Drive is discontinued. For more information, see some frequently asked questions.

Versions affected Adobe Drive CC version 5.0.3 or earlier
Operating system macOS 10.12 (Sierra)

Adobe recommends that customers perform their own testing on a non-production partition to ensure that new operating systems work with their current hardware and drivers.

Problems while using Adobe Drive on macOS Sierra

Installing on macOS Sierra

Adobe Drive versions 5.0.3 and earlier fail to install on macOS 10.12 (Sierra) and returns the following error message:

Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.


Choosing to download the Adobe Support Advisor fails as well, because that utility has been discontinued.

Upgrading to macOS Sierra

If you have Adobe Drive version 5.0.3 or earlier installed on your computer, and you upgrade to macOS Sierra, even though the application launches, you're unable to connect to a digital asset management system. The following error message is returned:

The server could not be connected” Details: “the server with uuid <xxxx> could not be mounted.



If you are running a version of Adobe Drive affected by this issue, remain on your current Mac OS X version and do not update to macOS 10.12 (Sierra).