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How to collect and share crash logs?

  1. Adobe XD User Guide
  2. Introduction
    1. What's new in Adobe XD
    2. Common questions
    3. Design, prototype, and share with Adobe XD
    4. System requirements
      1. Hardware and software requirements
      2. Adobe XD, Big Sur, and Apple silicon | macOS 11
    5. Workspace basics
    6. Change app language in Adobe XD
    7. Access UI design kits
    8. Accessibility in Adobe XD
    9. Keyboard shortcuts
    10. Tips and tricks
    11. Adobe XD subscription options
    12. Changes to XD Starter Plan
  3. Design
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      1. Get started with artboards
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      7. Edit objects using Boolean operations
    3. Text and fonts
      1. Work with drawing and text tools
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    4. Components and states
      1. Work with components
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    5. Masking and effects
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    6. Layout
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  5. Share, export, and review
    1. Share selected artboards
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  6. Design systems
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  9. XD for iOS and Android
    1. Preview on mobile devices
    2. Adobe XD on mobile FAQ
  10. Troubleshooting
    1. Known and fixed issues
      1. Known issues
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    2. Installation and updates
      1. XD appears as not compatible on Windows
      2. Error code 191
      3. Error code 183
      4. Issues installing XD plugins
      5.  Prompt to uninstall and reinstall XD on Windows 10
      6. Issues with preferences migration
    3. Launch and crash
      1.  XD crashes when launched on Windows 10
      2.  XD quits when you sign out of Creative Cloud
      3. Issue with subscription status on Windows
      4. Blocked-app warning when launching  XD on Windows
      5. Crash dump generation on Windows
      6. Crash log collection and sharing
    4. Cloud documents and Creative Cloud Libraries
      1. Issues with XD cloud documents
      2. Issues with linked components
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    5. Prototype, publish, and review
      1. Unable to record prototype interactions on macOS Catalina
      2. Issues with publish workflows
      3. Published  links do not appear in browsers
      4. Prototypes do not render correctly in browsers
      5. Commenting panel suddenly showing up on shared links
      6. Unable to publish libraries
    6. Import, export, and working with other apps
      1. Import and export in XD
      2. Photoshop files in XD
      3. Illustrator files in XD
      4. Export to After Effects from XD
      5. Sketch files in XD
      6. Third-party apps not visible in Export

How to collect and share crash logs when Adobe XD crashes.

Collect and share the crash logs

When Adobe XD quits unexpectedly, collect the crash report and logs from your system and share them with the Adobe Customer Care team.

On Windows

You can use the following steps to collect crash logs: 

  1. In the Run dialog window, enter regedit and click Ok.

    Open registry editor in windows
    Open registry editor in windows

  2. Navigate to the registry \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps.

  3. Set up the Registry values as per the instructions in this URL: https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

  4. Now retry with the same workflow where XD was crashed and if it is still able to reproduce, then navigate to %LOCALAPPDATA%\CrashDumps using Run window.

    Navigate to CrashDumps folder
    Navigate to CrashDumps folder

  5. You can find the crash report saved in .dmp format in the location by name similar to XD CC.exe.XXXX.dmp.

    Locate crash report .dmp file
    Locate crash report .dmp file

On macOS

During crash, a pop-up dialog appears. Click Report... to save the report to system reports. 

XD quit dialog
XD quit dialog

You can use the following steps to locate the system reports in your system: 
  1. Click the launch pad and search for Console.

  2. In Console, click System Reports on the left pane. 

  3. Search for Crash report having the filename with a prefix as Adobe XD_YYYY-MM-DD where YYYY-MM-DD is the date on which the file is saved.

  4. Right-click on the report file and click Reveal in Finder to get the logs which can be shared.

For further assistance, contact Adobe Customer Care

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