Troubleshooting & help

Download & install

How do I download and install Adobe Drive?

With the 2017 release of Creative Cloud desktop apps, Adobe Drive is no longer supported. If you need to install Adobe Drive to work with previous versions of Creative Cloud or Creative Suite products, sign up on the Adobe Drive product page. An Adobe representative will contact you to discuss your interest.

Why can't I install or upgrade Adobe Drive on macOS 10.12?

Adobe has discovered a compatibility issue between Adobe Drive and macOS 10.12 (Sierra). See Adobe Drive and Sierra | macOS 10.12.

Common questions

Where is the user guide?

The Adobe Drive CC User Guide provides information for installing, connecting, using, and troubleshooting Adobe Drive.

Why is it taking so long to open or save a file?

Why can't I connect to my DAM server on Windows 8.1?

You may need to uninstall and reinstall Adobe Drive. See Can't connect to DAM server | Windows 8.1.

Is there an admin guide?

Why doesn't Adobe Drive show in the Favorites panel in Bridge?

With Bridge 6.3, the Adobe Drive extension may not appear in the Favorites panel after installation. If this happens, you can manually add the extension.