Troubleshooting & help

Download & install

How do I download and install Adobe Drive?

With the 2017 release of Creative Cloud desktop apps, Adobe Drive is no longer supported. Effective December 11, 2017, Adobe Drive is declared end-of-life. For more information, see some frequently asked questions.

Why can't I install or upgrade Adobe Drive on macOS 10.12?

Adobe has discovered a compatibility issue between Adobe Drive and macOS 10.12 (Sierra). See Adobe Drive and Sierra | macOS 10.12.

Common questions

Where can I find the documentation for Adobe Drive?

You can download and view the Adobe Drive PDF documentation from the Document Archive page. This page has links to user guides and admin guides, among others.

 

Why is it taking so long to open or save a file?

Why can't I connect to my DAM server on Windows 8.1?

You may need to uninstall and reinstall Adobe Drive. See Can't connect to DAM server | Windows 8.1.

Why doesn't Adobe Drive show in the Favorites panel in Bridge?

With Bridge 6.3, the Adobe Drive extension may not appear in the Favorites panel after installation. If this happens, you can manually add the extension.