Last updated on
Jan 09, 2023 01:01:32 PM GMT
Product support is available for the products and versions listed below. Products without a version number are continuously updated, and the latest update is supported. The level of support may differ among versions and among products. Please consult the following pages for additional details:
| Supported Perpetual Products | Versions |
|---|---|
| Adobe Access | 4.0 |
| Adobe Acrobat Pro 2020 | 2020 (Gold Plan Info) |
| Adobe Acrobat Standard 2020 | 2020 (Gold Plan Info) |
| Adobe Acrobat Pro 2017 | 2017 (Gold Plan Info) |
| Adobe Acrobat Standard 2017 | 2017 (Gold Plan Info) |
| Adobe Acrobat Pro 2015 (classic) | Document Cloud 2015 (Gold Plan Info) |
| Adobe Acrobat Standard 2015 (classic) | Document Cloud 2015 (Gold Plan Info) |
| Adobe Acrobat XI Pro | XI (Gold Plan Info) |
| Adobe Acrobat XI Standard | XI (Gold Plan Info) |
| Adobe Business Catalyst | |
| Adobe Captivate | 2017 Release, 2019 Release |
| Adobe Central Pro Output Server (and related products) | Info |
| Adobe ColdFusion | 2018 Release, 2021 Release |
| Adobe ColdFusion Builder | 2016 Release, 2018 Release |
| Adobe Connect | 9 |
| Adobe Connect Enterprise Server | 9 |
| Adobe Content Server | 6 |
| Adobe Contribute | 6.5 |
| Adobe Creative Cloud | |
| Adobe Creative Cloud for teams | |
| Adobe Creative Cloud for enterprise | |
| Adobe Creative Suite Design & Web Premium | (Gold Plan Info) |
| Adobe Creative Suite Design Standard | (Gold Plan Info) |
| Adobe Creative Suite Master Collection | (Gold Plan Info) |
| Adobe Creative Suite Production Premium | (Gold Plan Info) |
| Adobe Digital Editions | 4.5 |
| Adobe Director | 12 |
| Adobe Document Cloud | |
| Adobe Document Server | Info |
| Adobe Flash Media Server | 4.5 |
| Adobe FrameMaker | - Summer release of 2020 - 2019 Release (security patches only) |
| Adobe FrameMaker Publishing Server | - v16.0 (year 2020 release) - 2019 Release (security patches only) |
| Adobe LiveCycle Designer | Info |
| Adobe LiveCycle products | Info |
| Adobe Marketing Cloud | |
| Adobe Media Server | 5.0 |
| Adobe PhoneGap Build | |
| Adobe Photoshop Elements | 2023 Release, 2022 Release |
| Adobe Premiere Elements | 2023 Release, 2022 Release |
| Adobe Presenter | |
| Adobe Presenter Video Express |
11, 2017 Release |
| Adobe Reader | (Gold Plan Info) |
| Adobe RoboHelp | - Summer release of 2020 - 2019 Release (security patches only) |
| Adobe RoboHelp Server |
v11.0 (year 2020 release) |
| Technical Communication Suite | - Summer release of 2020 - 2019 Release (security patches only) |
| Support for Gold Plan Members | End of Support |
|---|---|
| Adobe Acrobat Pro 2020 | 06/01/2025 |
| Adobe Acrobat Standard 2020 | 06/01/2025 |
| Adobe Acrobat Pro 2017 | 06/06/2022 |
| Adobe Acrobat Standard 2017 | 06/06/2022 |
| Adobe Acrobat 2015 (classic) | 04/07/2020 (extended until 7/7/2020) |
| Adobe Acrobat XI Pro | 10/15/2017 |
| Adobe Acrobat XI Standard | 10/15/2017 |
| Adobe Acrobat X Suite | 11/23/2015 |
| Adobe Acrobat 3D 7.x | 01/30/2011 |
| Adobe Acrobat 3D 8.x | 05/29/2012 |
| Adobe Acrobat 9 Pro Extended | 06/26/2013 |
| Adobe Acrobat Professional 8.x | 11/03/2011 |
| Adobe Acrobat 9 Pro | 06/26/2013 |
| Adobe Acrobat X Pro | 11/15/2015 |
| Adobe Acrobat Standard 8.x | 11/03/2011 |
| Adobe Acrobat 9 Standard | 06/26/2013 |
| Adobe Acrobat X Standard | 11/15/2015 |
| Creative Suite and point products CS5, CS5.5 | 01/31/2014* |
| Creative Suite and point products CS6 | 06/01/2014** |
| Adobe Reader 8.x | 11/03/2011 |
| Adobe Reader 9.x | 06/26/2013 |
| Adobe Reader X | 11/18/2015 |
| Adobe Reader XI | 10/15/2017 |
| Adobe FrameMaker XML Author | 08/22/2018 |
*Active Gold Support contracts for CS5 and CS5.5 that were purchased prior to January 31, 2014, remain valid.
**Active Gold Support contracts for CS6 with end dates after June 1, 2014, remain valid, with the following limitations:
- CS6 feature releases, updates, and new versions are discontinued
- Security patches are reviewed on a case-by-case basis
- Assisted support is available until May 31, 2017, for issues related to accessing the product, including downloading, deploying, and installing
- Assisted support for product troubleshooting and how-to questions is available only with active Gold Support contracts
- Customers with active Gold Support contracts purchased prior to January 1, 2014, for CS5, CS5.5, and CS6 products receive comprehensive assisted support through their contract end dates
- Additional or extended Gold Support packages aren’t available for purchase
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