Adobe Support Policies: Supported Product Versions

Product support is available for the products and versions listed below. Products without a version number are continuously updated, and the latest update is supported. The level of support may differ among versions and among products. Please consult the following pages for more details:

Supported perpetual products Versions
Adobe Access 4.0
Adobe Acrobat Pro 2020 2020
Adobe Acrobat Standard 2020 2020
Adobe Business Catalyst  
Adobe Captivate Classic 2019
Adobe Central Pro Output Server (and related products) Info
Adobe ColdFusion Releases 2021 and 2023
Adobe ColdFusion Builder Releases 2016 and 2018
Adobe Connect Adobe Connect 10.5 and later versions. 
Adobe Connect Enterprise Server 9
Adobe Content Server 6
Adobe Contribute 6.5
Adobe Creative Cloud  
Adobe Creative Cloud for teams  
Adobe Creative Cloud for enterprise  
Adobe Creative Suite Design & Web Premium (Gold Plan Info)
Adobe Creative Suite Design Standard (Gold Plan Info)
Adobe Creative Suite Master Collection (Gold Plan Info)
Adobe Creative Suite Production Premium (Gold Plan Info)
Adobe Digital Editions 4.5
Adobe Director 12
Adobe Document Cloud  
Adobe Document Server Info
Adobe Flash Media Server 4.5
Adobe FrameMaker - September 2022 release
- Summer 2020 release (security patches only) 
Adobe FrameMaker Publishing Server - December 2022 release 
- Summer 2020 release (security patches only) 
Adobe LiveCycle Designer Info
Adobe LiveCycle products Info
Adobe Marketing Cloud  
Adobe Media Server 5.0
Adobe PhoneGap Build  
Adobe Photoshop Elements Releases 2024 and 2023
Adobe Premiere Elements Releases 2024 and 2023
Acrobat Reader (Gold Plan Info)
Adobe RoboHelp - September 2022 release
- Summer 2020 release (security patches only)
Adobe RoboHelp Server
RoboHelp Server 11 
Adobe Technical Communication Suite September 2022 release 

 

Support for Gold Plan Members End of Support
Adobe Acrobat Pro 2020 06/01/2025
Adobe Acrobat Standard 2020 06/01/2025
Adobe Acrobat Pro 2017 06/06/2022
Adobe Acrobat Standard 2017 06/06/2022
Adobe Acrobat 2015 (classic) 04/07/2020
(extended until 7/7/2020)
Adobe Acrobat XI Pro 10/15/2017
Adobe Acrobat XI Standard 10/15/2017
Adobe Acrobat X Suite 11/23/2015
Adobe Acrobat 3D 7.x 01/30/2011
Adobe Acrobat 3D 8.x 05/29/2012
Adobe Acrobat 9 Pro Extended 06/26/2013
Adobe Acrobat Professional 8.x 11/03/2011
Adobe Acrobat 9 Pro 06/26/2013
Adobe Acrobat X Pro 11/15/2015
Adobe Acrobat Standard 8.x 11/03/2011
Adobe Acrobat 9 Standard 06/26/2013
Adobe Acrobat X Standard 11/15/2015
Creative Suite and point products CS5, CS5.5 01/31/2014*
Creative Suite and point products CS6 06/01/2014**
Acrobat Reader 8.x 11/03/2011
Acrobat Reader 9.x 06/26/2013
Acrobat Reader X 11/18/2015
Acrobat Reader XI 10/15/2017
Adobe FrameMaker XML Author   08/22/2018

*Active Gold Support contracts for CS5 and CS5.5 that were purchased before January 31, 2014, remain valid.

**Active Gold Support contracts for CS6 with end dates after June 1, 2014, remain valid, with the following limitations:

  • CS6 feature releases, updates, and new versions are discontinued
  • Security patches are reviewed on a case-by-case basis
  • Assisted support is available until May 31, 2017, for issues related to accessing the product, including downloading, deploying, and installing
  • Assisted support for product troubleshooting and how-to questions is available only with active Gold Support contracts
  • Customers with active Gold Support contracts purchased before January 1, 2014, for CS5, CS5.5, and CS6 products receive comprehensive assisted support through their contract end dates
  • Extra or extended Gold Support packages aren’t available for purchase

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