Product support is available for the products and versions listed below. Products without a version number are continuously updated, and the latest update is supported. The level of support may differ among versions and among products. Please consult the following pages for additional details:

Supported Perpetual Products Versions
Adobe Access 4.0
Adobe Acrobat Pro 2017 2017 (Gold Plan Info)
Adobe Acrobat Standard 2017 2017 (Gold Plan Info)
Adobe Acrobat Pro DC (Classic) DC (Gold Plan Info)
Adobe Acrobat Standard DC (Classic) DC (Gold Plan Info)
Adobe Acrobat XI Pro XI (Gold Plan Info)
Adobe Acrobat XI Standard XI (Gold Plan Info)
Adobe Business Catalyst  
Adobe Captivate 9, 2017 Release
Adobe Central Pro Output Server (and related products) Info
Adobe ColdFusion 11
Adobe ColdFusion Builder 3.0
Adobe Connect 9
Adobe Connect Enterprise Server 9
Adobe Content Server 6
Adobe Contribute 6.5
Adobe Creative Cloud  
Adobe Creative Cloud for teams  
Adobe Creative Cloud for enterprise  
Adobe Creative Suite Design & Web Premium (Gold Plan Info)
Adobe Creative Suite Design Standard (Gold Plan Info)
Adobe Creative Suite Master Collection (Gold Plan Info)
Adobe Creative Suite Production Premium (Gold Plan Info)
Adobe Digital Editions 4.5
Adobe Director 12
Adobe Document Cloud  
Adobe Document Server Info
Adobe Flash Media Server 4.5
Adobe FrameMaker 2015, 2017 Releases
Adobe FrameMaker Publishing Server 2015, 2017 Releases
Adobe FrameMaker XML Author 2015 Release
Lightroom 6
Adobe LiveCycle Designer Info
Adobe LiveCycle products Info
Adobe Marketing Cloud  
Adobe Media Server 5.0
Adobe PhoneGap Build  
Adobe Photoshop Elements 2018
Adobe Premiere Elements 2018
Adobe Presenter 10, 11
Adobe Presenter Video Express
11, 2017 Release
Adobe Reader (Gold Plan Info)
Adobe RoboHelp 2015, 2017 Releases
Adobe RoboHelp Server
10
Technical Communication Suite 2015, 2017 Releases

 

Support for Gold Plan Members End of Support
Adobe Acrobat Pro 2017 06/06/2022
Adobe Acrobat Standard 2017 06/06/2022
Adobe Acrobat DC (Classic) 04/07/2020
Adobe Acrobat XI Pro 10/15/2017
Adobe Acrobat XI Standard 10/15/2017
Adobe Acrobat X Suite 11/23/2015
Adobe Acrobat 3D 7.x 1/30/2011
Adobe Acrobat 3D 8.x 5/29/2012
Adobe Acrobat 9 Pro Extended 6/26/2013
Adobe Acrobat Professional 8.x 11/3/2011
Adobe Acrobat 9 Pro 6/26/2013
Adobe Acrobat X Pro 11/15/2015
Adobe Acrobat Standard 8.x 11/3/2011
Adobe Acrobat 9 Standard 6/26/2013
Adobe Acrobat X Standard 11/15/2015
Creative Suite and point products CS5, CS5.5 1/31/2014*
Creative Suite and point products CS6 6/1/2014**
Adobe Reader 8.x 11/3/2011
Adobe Reader 9.x 6/26/2013
Adobe Reader X 11/18/2015
Adobe Reader XI 10/15/2017

*Active Gold Support contracts for CS5 and CS5.5 that were purchased prior to January 31, 2014, remain valid.

**Active Gold Support contracts for CS6 with end dates after June 1, 2014, remain valid, with the following limitations:

  • CS6 feature releases, updates, and new versions are discontinued
  • Security patches are reviewed on a case-by-case basis
  • Assisted support is available until May 31, 2017, for issues related to accessing the product, including downloading, deploying, and installing
  • Assisted support for product troubleshooting and how-to questions is available only with active Gold Support contracts
  • Customers with active Gold Support contracts purchased prior to January 1, 2014, for CS5, CS5.5, and CS6 products receive comprehensive assisted support through their contract end dates
  • Additional or extended Gold Support packages aren’t available for purchase

 

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