What are my contact options?

We connect you with our support staff in a variety of ways, depending on your product and issue.

Support level Covered plans & products (across devices) Topics
Downloading & installing How-to's & troubleshooting Membership, Adobe ID, payment
Basic support Document Cloud single-app paid memberships
Acrobat 11 and previous versions
Adobe Stock - Single image
Creative Suite products
All other perpetual license products

No Phone

Chat (within 90 days of registration)

Forums

No Phone

No Chat

Forums

No phone

Chat

 

Premium support: Chat and forums Document Cloud for individuals
• Acrobat Pro DC
• PDF Pack
• Adobe Sign
Photoshop Elements
Premiere Elements

 

No Phone

Chat

Forums

No Phone

Chat

Forums

No Phone

Chat

 

Premium support: Phone, chat, and forums Creative Cloud for individuals
• Photography
• Single app
• All apps
• CC desktop & mobile apps
• Free CC memberships (during active trial period, then basic support is available)
Creative Cloud for teams
Adobe Stock plans
Adobe Experience Design

 

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

 

Need support for free products, including Acrobat Reader, Flash Player, Shockwave Player? Connect with us on forums.
For the latest product and support updates follow @AdobeCare

 

 

 

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