Covered Plans & Products
Last updated on
May 10, 2022 07:14:48 AM GMT
We connect you with our Customer Care staff in various ways, depending on your product and issue. See the list below to view your contact options.
What products do we support?
For desktop apps, we support our current apps and the two previous major versions of each. For web and mobile apps, we support only the current version. For more information, see Adobe software support guidelines.
Creative Cloud for individuals & Adobe Stock
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Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Creative Cloud for individuals
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Phone Chat |
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Adobe Stock single image |
Phone Chat |
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To know about the life-cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe software support guidelines.
Creative Cloud for teams
Team members
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Creative Cloud for teams
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Phone Chat |
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Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat |
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Team admins
Document Cloud for individuals
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Acrobat Pro DC Acrobat Standard DC
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Phone Chat |
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Adobe Acrobat Sign Adobe Acrobat PDF Pack Adobe Acrobat Export PDF |
Phone Chat |
Not applicable
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Not applicable
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Document Cloud for teams
Team members
Team admins
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Covered Plans & Products |
Administration & Deployment |
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Acrobat DC Adobe Acrobat Sign for teams
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Print and publishing products
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Technical Communications Suite - 2019 & 2017 release Captivate 2019 & 2017 Presenter 11.1, 11 & 10 Presenter Video Express 2017 & 11 FrameMaker (2019 release) & (2017 release) RoboHelp (2019 release) & (2017 release) RoboHelp Server** FrameMaker Publishing Server** ColdFusion |
Phone Chat |
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Contribute - EOL Director - EOL LeanPrint - EOL |
Note:
- There is no support available for Print and Publishing products that have been EOL'ed. If you have any queries on these products, use the forums.
- The current and previous versions of the available products are supported. For example, for Adobe Captivate the currently supported versions are Captivate 2019 and 2017. This would change as and when the newer versions are released.
- ** For all server products (that is, RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods.
Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Acrobat Pro 2020 desktop Acrobat Standard 2020 desktop Acrobat Pro 2017 desktop Acrobat Standard 2017 desktop Font Folio Photoshop Elements 2022 and 2021 Premiere Elements 2022 and 2021 |
Phone Chat
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Acrobat Pro DC 2015 desktop, Acrobat Standard DC 2015 desktop, Acrobat Pro XI, Acrobat Standard XI, and earlier Creative Suite products Lightroom 6 and earlier Photoshop Elements 2020 and earlier Premiere Elements 2020 and earlier |
Mobile apps
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Covered Plans & Products |
Account |
Downloading & Installing |
How-to's & Troubleshooting |
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CC mobile apps* DC mobile apps* *Covered as part of a paid subscription or an active trial for the following plans:
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Phone Chat |
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All other mobile apps |
Chat |
Free Adobe apps
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Covered Plans & Products |
Account |
Downloading & Installing |
How-to's & Troubleshooting |
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Acrobat Reader Shockwave Player Edge Web Fonts Apache Flex |
Chat |
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Adobe Digital Editions |
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Adobe XD (starter plan) |
Phone Chat |
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Creative Cloud Express (Free Version) |
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Spark Page (iOS) |
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Spark Video (iOS) |
*Phone and chat options are available only for activation issues.
All enterprise products
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Covered Plans & Products |
All issues |
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All enterprise plans |
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