| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Creative Cloud for individuals
Adobe Stock plans |
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Adobe Stock single image Adobe Story Plus |
Phone Chat |
Phone (30 days from the date of purchase) Chat (30 days from the date of purchase) Forums |
Phone Chat Forums |
Forums
|
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Creative Cloud for teams
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums Expert Sessions (for product how-to's) |
Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
| Covered Plans & Products | Administration & Deployment |
Creative Cloud for teams
|
Phone Chat Forums Expert Sessions |
Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat Forums |
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat Pro DC Acrobat Standard DC
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Adobe Sign Export PDF PDF Pack Send & Track |
Phone Chat |
Not applicable
|
Not applicable
|
Forums
|
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat DC
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Adobe Sign for teams
|
Phone Chat
|
Not applicable |
Phone Chat Forums |
Phone Chat Forums |
| Covered Plans & Products | Administration & Deployment |
Acrobat DC Adobe Sign for teams
|
Phone Chat Forums
|
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Technical Communications Suite Captivate ColdFusion Contribute Director FrameMaker LeanPrint Presenter RoboHelp RoboScreen Capture RoboSource Control |
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
For additional support via phone or chat, contact Customer service.
Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat Standard 2017 desktop Acrobat Pro 2017 desktop Font Folio Lightroom 6 Photoshop Elements 15 Premiere Elements 15 |
Phone Chat
|
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Acrobat Standard DC desktop, Acrobat Standard XI and earlier Acrobat Pro DC desktop, Acrobat Pro XI and earlier Creative Suite products Lightroom 5 and earlier Photoshop Elements 14 and earlier Premiere Elements 14 and earlier |
Phone Chat
|
Phone (first 90 days after activation) Chat (first 90 days after activation) Forums |
Phone Chat Forums |
Forums
|
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account | Downloading & Installing | How-to's & Troubleshooting |
CC mobile apps* DC mobile apps* *Covered as part of a paid subscription or an active trial for the following plans:
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
| All other mobile apps | Chat | Forums | Forums |
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account | Downloading & Installing | How-to's & Troubleshooting |
Acrobat Reader Flash Player Shockwave Player Adobe Drive Edge Web Fonts Apache Flex |
Chat | Forums | Forums |
| Covered Plans & Products | All issues |
| All enterprise plans | Contact your system administrator or get help in the community forums. |
Twitter™ and Facebook posts are not covered under the terms of Creative Commons.