What are my contact options?

We connect you with our support staff in a variety of ways, depending on your product and issue.

Support level Covered plans & products Topics
Downloading & installing How-to's & troubleshooting Membership, Adobe ID, payment
Premium Support

Creative Cloud for individuals
• Photography
• Single app
• Complete
• CC desktop & mobile apps
• Free CC memberships (first 35 days only, then Basic Support is available)

Creative Cloud for teams
Adobe Stock plans

 

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

 

 

Document Cloud for individuals
• Acrobat Standard DC
• Acrobat Pro DC
• PDF Pack
• EchoSign Pro

Photoshop Elements
Premiere Elements

 

Chat

Forums

 

Chat

Forums

 

Chat

 

 

Basic Support Document Cloud single-app paid memberships
Acrobat 11 and previous versions
Adobe Stock - Single image
Creative Suite products
All other perpetual license products

Chat
(within 90 days of registration)

Forums

 

Forums

 

 

Chat

 

 

Need support for free products, including Acrobat Reader, Flash Player, Shockwave Player? Connect with us on forums.
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