On this page
- Creative Cloud for individuals & Adobe Stock
- Creative Cloud for teams
- Document Cloud for individuals
- Document Cloud for teams
- Print and publishing products
- Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)
- Mobile apps
- Free Adobe apps
- All enterprise products
在中国购买的 Creative Cloud 产品不含 CC 桌面应用程序中的 Creative Cloud 移动应用程序和在线服务及相关功能。
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Creative Cloud for individuals
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Adobe Stock single image Adobe Story Plus |
Phone Chat |
Phone (30 days from the date of purchase) Chat (30 days from the date of purchase) Forums |
Phone Chat Forums |
Forums
|
To know about the life cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe end-of-life support guidelines.
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Creative Cloud for teams
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums Expert Sessions (for product how-to's) |
Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
| Covered Plans & Products | Administration & Deployment |
Creative Cloud for teams
|
Phone Chat Forums Expert Sessions |
Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat Forums |
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat Pro DC Acrobat Standard DC
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Adobe Sign Export PDF PDF Pack Send & Track |
Phone Chat |
Not applicable
|
Not applicable
|
Forums
|
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat DC
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Adobe Sign for teams
|
Phone Chat
|
Not applicable |
Phone Chat Forums |
Phone Chat Forums |
| Covered Plans & Products | Administration & Deployment |
Acrobat DC Adobe Sign for teams
|
Phone Chat Forums
|
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Technical Communications Suite - 2019 & 2017 release Captivate 2019 & 2017 Presenter 11.1, 11 & 10 Presenter Video Express 2017 & 11 FrameMaker (2019 release) & (2017 release) RoboHelp (2019 release) & (2017 release) RoboHelp Server** FrameMaker Publishing Server** ColdFusion |
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Contribute - EOL Director - EOL LeanPrint - EOL |
Forums | Forums | Forums | Forums |
Note:
- There is no support available for Print and Publishing products that have been EOL'ed. If you have any queries on these products, use the forums.
- The current and previous versions of the available products are supported. For example, for Adobe Captivate the currently supported versions are Captivate 2019 and 2017. This would change as and when the newer versions are released.
- ** For all server products (i.e., RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods.
For additional support via phone or chat, contact Adobe Customer Care.
Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat Standard 2017 desktop Acrobat Pro 2017 desktop Font Folio Lightroom 6 Photoshop Elements 2020 and 2019 Premiere Elements 2020 and 2019 |
Phone Chat
|
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Acrobat Standard DC desktop, Acrobat Standard XI and earlier Acrobat Pro DC desktop, Acrobat Pro XI and earlier Creative Suite products Lightroom 5 and earlier Photoshop Elements 15 and earlier Premiere Elements 15 and earlier |
Phone Chat
|
Phone (first 90 days after activation) Chat (first 90 days after activation) Forums |
Phone Chat Forums |
Forums
|
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account | Downloading & Installing | How-to's & Troubleshooting |
CC mobile apps* DC mobile apps* *Covered as part of a paid subscription or an active trial for the following plans:
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
| All other mobile apps | Chat | Forums | Forums |
For additional support via phone or chat, contact Adobe Customer Care.
Covered Plans & Products |
Account |
Downloading & Installing |
How-to's & Troubleshooting |
Acrobat Reader Flash Player Shockwave Player Edge Web Fonts Apache Flex |
Chat |
Forums |
Forums |
| Adobe XD (starter plan) | Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
| Covered Plans & Products | All issues |
| All enterprise plans | Find enterprise support options. |
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