We connect you with our Customer Care staff in a variety of ways, depending on your product and issue. Select from the list below to view your contact options.

Creative Cloud for individuals & Adobe Stock

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting

Creative Cloud for individuals

  • All apps
  • All apps + Stock
  • Single apps
  • Photography

Adobe Stock plans

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat 

Forums

Adobe Stock single image

Adobe Story Plus

Phone 

Chat

Phone (30 days from the date of purchase)

Chat (30 days from the date of purchase)

Forums

Phone

Chat 

Forums

Forums

 

Contact support

For additional support via phone or chat, contact Customer service.

Creative Cloud for teams

Team members

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting
Creative Cloud for teams
  • All apps
  • All apps + Stock

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Expert Sessions (for product how-to's)

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

 

Team admins

Covered Plans & Products Administration & Deployment
Creative Cloud for teams
  • All apps
  • All apps + Stock

Phone

Chat

Forums

Expert Sessions

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Forums

Contact support

For additional support via phone or chat, contact Customer service.

Document Cloud for individuals

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting

Acrobat Pro DC

Acrobat Standard DC

 

Phone

Chat

Phone

Chat

Forums

Phone

Chat 

Forums

Phone

Chat 

Forums

Adobe Sign

Export PDF

PDF Pack

Send & Track

Phone

Chat

Not applicable

 

Not applicable

 

Forums

 

Contact support

For additional support via phone or chat, contact Customer service.

Document Cloud for teams

Team members

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting

Acrobat DC

 

 

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Adobe Sign for teams

 

 

Phone

Chat

 

Not applicable

Phone

Chat

Forums

Phone

Chat

Forums

Team admins

Covered Plans & Products Administration & Deployment

Acrobat DC

Adobe Sign for teams

 

 

Phone

Chat

Forums

 

Contact support

For additional support via phone or chat, contact Customer service.

Print and publishing products

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting

Technical Communications Suite 2017 & 2015

Captivate 2017 & Captivate 9.0

Presenter 11.1, 11 & 10

Presenter Video Express 2017 & 11

FrameMaker 2017 & 2015

RoboHelp 2017 & 2015

RoboHelp Server**

FrameMaker Publishing Server**

ColdFusion

Contribute - EOL

Director - EOL

LeanPrint - EOL

Phone

Chat

Phone

Chat 

Forums

Phone

Chat

Forums

Phone

Chat 

Forums

Note:

  1. There is no support available for Print and Publishing products that have been EOL'ed. If you have any queries on these products, use the forums.
  2. The current and previous versions of the available products are supported. For example, for Adobe Captivate the currently supported versions are Captivate 2017 and Captivate 9. This would change as and when the newer versions are released. 
  3. ** For all server products (i.e., RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods

Contact support

For additional support via phone or chat, contact Customer service.

Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)

Covered Plans & Products Account & Payment Downloading & Installing Serial Numbers & Activation How-to's & Troubleshooting

Acrobat Standard 2017 desktop

Acrobat Pro 2017 desktop

Font Folio

Lightroom 6

Photoshop Elements  2018

Premiere Elements 2018

Phone

Chat

 

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Acrobat Standard DC desktop, Acrobat Standard XI and earlier

Acrobat Pro DC desktop, Acrobat Pro XI and earlier

Creative Suite products

Lightroom 5 and earlier

Photoshop Elements 15 and earlier

Premiere Elements 15 and earlier

Phone

Chat

 

Phone (first 90 days after activation)

Chat (first 90 days after activation)

Forums

Phone

Chat

Forums

Forums

 

Contact support

For additional support via phone or chat, contact Customer service.

Mobile apps

Covered Plans & Products Account  Downloading & Installing How-to's & Troubleshooting

CC mobile apps*

DC mobile apps*

*Covered as part of a paid subscription or an active trial for the following plans:

  • Creative Cloud all apps
  • Photography plan
  • Acrobat DC

Phone 

Chat

Phone

Chat

Forums

Phone

Chat 

Forums

All other mobile apps Chat Forums Forums

Contact support

For additional support via phone or chat, contact Customer service.

Free Adobe apps

Covered Plans & Products Account Downloading & Installing How-to's & Troubleshooting

Acrobat Reader

Flash Player

Shockwave Player

Edge Web Fonts

Apache Flex

Chat Forums Forums

All enterprise products

Covered Plans & Products All issues
All enterprise plans Contact your system administrator or get help in the community forums.

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