Covered Plans & Products
We provide you various support options depending on the product and issue. See the list below to view your contact options.
For desktop apps, we support our current apps and the two previous major versions of each. For web and mobile apps, we support only the current version. For more information, see Adobe software support guidelines.
Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Creative Cloud for individuals
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Phone Chat |
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Adobe Stock single image |
Phone Chat |
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To know about the life-cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe software support guidelines.
Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Creative Cloud for teams
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Phone Chat |
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Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat |
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Phone Chat |
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Phone Chat |
Not applicable
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Not applicable
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Covered Plans & Products |
Administration & Deployment |
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Phone Chat |
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Phone Chat |
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Covered Plans & Products |
Account |
Downloading & Installing |
How-to's & Troubleshooting |
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CC mobile apps* DC mobile apps* *Covered as part of a paid subscription or an active trial for the following plans:
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Phone Chat |
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All other mobile apps |
Chat |
Covered Plans & Products |
Account |
Downloading & Installing |
How-to's & Troubleshooting |
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Chat |
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Adobe Digital Editions |
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Adobe XD (Starter plan) |
Phone Chat |
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Adobe Express (Free Version) |
*Phone and chat options are available only for activation issues.
Covered Plans & Products |
All issues |
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All enterprise plans |
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