| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Creative Cloud for individuals
Adobe Stock plans |
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Adobe Stock single image Adobe Story Plus |
Phone Chat |
Phone (30 days from the date of purchase) Chat (30 days from the date of purchase) Forums |
Phone Chat Forums |
Forums
|
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Creative Cloud for teams
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums Expert Sessions (for product how-to's) |
Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
| Covered Plans & Products | Administration & Deployment |
Creative Cloud for teams
|
Phone Chat Forums Expert Sessions |
Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat Forums |
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat Pro DC Acrobat Standard DC
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Adobe Sign Export PDF PDF Pack Send & Track |
Phone Chat |
Not applicable
|
Not applicable
|
Forums
|
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat DC
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Adobe Sign for teams
|
Phone Chat
|
Not applicable |
Phone Chat Forums |
Phone Chat Forums |
| Covered Plans & Products | Administration & Deployment |
Acrobat DC Adobe Sign for teams
|
Phone Chat Forums
|
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Technical Communications Suite - 2017 release and 2015 release Captivate 2017 & Captivate 9.0 Presenter 11.1, 11 & 10 Presenter Video Express 2017 & 11 FrameMaker (2017 release) and (2015 release) RoboHelp (2017 release) and (2015 release) RoboHelp Server** FrameMaker Publishing Server** ColdFusion |
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Contribute - EOL Director - EOL LeanPrint - EOL |
Forums | Forums | Forums | Forums |
Note:
- There is no support available for Print and Publishing products that have been EOL'ed. If you have any queries on these products, use the forums.
- The current and previous versions of the available products are supported. For example, for Adobe Captivate the currently supported versions are Captivate 2017 and Captivate 9. This would change as and when the newer versions are released.
- ** For all server products (i.e., RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods.
For additional support via phone or chat, contact Customer service.
Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat Standard 2017 desktop Acrobat Pro 2017 desktop Font Folio Lightroom 6 Photoshop Elements 2018 Premiere Elements 2018 |
Phone Chat
|
Phone Chat Forums |
Phone Chat Forums |
Phone Chat Forums |
Acrobat Standard DC desktop, Acrobat Standard XI and earlier Acrobat Pro DC desktop, Acrobat Pro XI and earlier Creative Suite products Lightroom 5 and earlier Photoshop Elements 15 and earlier Premiere Elements 15 and earlier |
Phone Chat
|
Phone (first 90 days after activation) Chat (first 90 days after activation) Forums |
Phone Chat Forums |
Forums
|
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account | Downloading & Installing | How-to's & Troubleshooting |
CC mobile apps* DC mobile apps* *Covered as part of a paid subscription or an active trial for the following plans:
|
Phone Chat |
Phone Chat Forums |
Phone Chat Forums |
| All other mobile apps | Chat | Forums | Forums |
For additional support via phone or chat, contact Customer service.
| Covered Plans & Products | Account | Downloading & Installing | How-to's & Troubleshooting |
Acrobat Reader Flash Player Shockwave Player Edge Web Fonts Apache Flex |
Chat | Forums | Forums |
| Covered Plans & Products | All issues |
| All enterprise plans | Find enterprise support options. |
Twitter™ and Facebook posts are not covered under the terms of Creative Commons.