Product information

What is Adobe Technical Communication Suite (July 2017 release)?

Adobe Technical Communication Suite (July 2017 release) is an all-in-one toolkit to create and deliver rich content experiences. Easily author XML/DITA content with Adobe FrameMaker. Create responsive eLearning modules with Adobe Captivate and interactive presentations with Adobe Presenter. Publish content for any device across formats like mobile apps, Responsive HTML5, PDF, EPUB, KF8, MOBI and more. Collaborate in real time with shared PDF-based reviews using Adobe Acrobat Pro DC. Take advantage of the tight integration with leading CMSs. Deliver personalized content experiences with best-in-class search and first of its kind search autocomplete with Adobe RoboHelp and FrameMaker.

What are the components of Adobe Technical Communication Suite (July 2017 release)?

Adobe Technical Communication Suite (July 2017 release) combines Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe Captivate (2017 release), Adobe Acrobat Pro 2017, and Adobe Presenter 11, as well as additional tools, such as Adobe RoboScreenCapture and Adobe RoboSource Control.

Is Adobe Photoshop CC a part of Adobe Technical Communication Suite (July 2017 release)?

No. If you already have Adobe Photoshop CC installed on your machine, you can leverage the native cross-product integration among Adobe tools to work seamlessly with Photoshop.

Is Adobe Illustrator CC a part of Adobe Technical Communication Suite (July 2017 release)?

No. If you already have Adobe Illustrator CC installed on your machine, you can leverage the native cross-product integration among Adobe tools to work seamlessly with Illustrator.

Who should use Adobe Technical Communication Suite (July 2017 release)?

Adobe Technical Communication Suite (July 2017 release) is ideal for technical communicators, information architects, designers, developers, instructional designers, Help authors, eLearning professionals, policy and procedure documentation specialists, knowledgebase experts, user assistance designers, engineers, web developers, and other complex documentation specialists who want to single-source bidirectional content, enrich it with multimedia, and publish it to multiple channels, formats, and screens.

What are the top new features in Adobe Technical Communication Suite (July 2017 release)?

Some of the top new features in Adobe Technical Communication Suite (July 2017 release) are:

  • Ability to generate frameless Responsive HTML5 output that has better navigation and search functionality, in FrameMaker (2017 release) and RoboHelp (2017 release).
  • First of its kind search autocomplete feature to speed up end user searches, in FrameMaker (2017 release) and RoboHelp (2017 release).
  • Support for High Resolution Display in FrameMaker (2017 release).
  • Reimagined workspace to make authoring more intuitive in FrameMaker (2017 release).
  • Ability to publish images as thumbnails to better view content on mobile devices in RoboHelp (2017 release).
  • Ability to publish DITA content to Adobe Experience Manager Sites from FrameMaker by using XML Documentation Add-on for AEM.
  • Ability to use DITA attributes for content as criteria in Dynamic Content Filters, making it easy to create personalized content experiences for end users.

Is Adobe Technical Communication Suite (July 2017 release) compatible with Microsoft Windows?

Yes. Adobe Technical Communication Suite (July 2017 release) runs on Microsoft Windows 10, 8.1 and 7.

Is Adobe Technical Communication Suite (July 2017 release) compatible with Mac OS?

Adobe Technical Communication Suite (July 2017 release) is available only for Windows.

Pricing and purchasing

How much does a license for Adobe Technical Communication Suite (July 2017 release) cost?

A full license costs US$1,699.† Upgrade pricing is available for eligible customers who own licenses for other Adobe products. See the upgrade details page for eligibility and pricing information.

Note:

† The table displays base prices. Actual price may vary depending on the country and currency of purchase, language of the product and applicable local taxes, etc.

Does Adobe offer educational pricing for Adobe Technical Communication Suite (July 2017 release)?

Adobe does offer educational pricing for Adobe Technical Communication Suite (July 2017 release), but only via licensing and not via retail.

Support information

Where do I go if I have customer service questions?

For answers to commonly asked customer service questions, visit the customer service page.

Where do I go if I have technical support questions?

For answers to commonly asked technical support questions, visit the Support page.

What is activation?

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

What information is passed to Adobe during activation?

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

How many times or how often do I have to connect to the Internet?

The computer with Adobe Technical Communication Suite (July 2017 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

What happens if I do not have Internet connection or do not activate my product?

The software silently tries to connect to the Internet to activate for the first seven days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

If I do not have an Internet connection, can I contact Customer Service for phone activation?

No. Activation of the product via the Internet is required for Technical Communication Suite (July 2017 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection, but received a reminder that I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact Customer Service. The phone numbers for Customer Service are available at www.adobe.com/support/contact.

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes. All Adobe Technical Communication Suite (July 2017 release) users need to activate their product. If your company has firewall restrictions that prevent the computer from connecting to the Internet, have your IT administrator contact Customer Service. The phone numbers for Customer Service are available at www.adobe.com/support/contact.

I work for a company that has a license with Adobe, and I’ve already activated one of my computers. Do I need to activate the other?

Yes. Every computer that has Adobe Technical Communication Suite (July 2017 release) installed must activate in order to continue using the software.

I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?

If your company has firewall restrictions that prevent the computer from connecting to the Internet, have your IT administrator contact Customer Service. The phone numbers for Customer Service are available at www.adobe.com/support/contact.

Can I choose not to activate Adobe Technical Communication Suite (July 2017 release)?

Activation of Adobe Technical Communication Suite (July 2017 release) is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits as well.

Visit the activation page for more information. The computer with Adobe Technical Communication Suite (July 2017 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact Customer Service. The phone numbers for Customer Service are available at www.adobe.com/support/contact.

I didn’t know I needed to have an Internet connection when I purchased Adobe Technical Communication Suite (July 2017 release). Is there a way to activate without having an Internet connection?

No. Activation of Adobe Technical Communication Suite (July 2017 release) is required via the Internet. Each computer with one of these applications installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.

I didn’t know I needed to have an Internet connection when I purchased Adobe Technical Communication Suite (July 2017 release). What is the return policy?

For details on Adobe return policies in your region, visit the Return an Adobe Order page.

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I have registered my product but am still being asked to activate. What do I need to do?

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

Subscription information and pricing

What is an Adobe technical communication software subscription?

A subscription is a new, more flexible way to get technical communication software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active, provided you commit to taking an annual subscription.

Note: The subscription plan is available only for a 12 month period. Month-to-month subscription plans are not available.

Which Adobe technical communication software is available on a subscription basis?

The following Adobe technical communication software are available by subscription:

  • Adobe FrameMaker (2017 release)
  • Adobe RoboHelp (2017 release)
  • Adobe FrameMaker Publishing Server (2017 release)
  • Adobe FrameMaker XML Author (2015 release)
  • Adobe Technical Communication Suite (July 2017 release)

Is there any difference between the Adobe technical communication software offered by subscription and that available through the traditional purchasing model?

There is no difference in functionality, and the system requirements are the same. The only difference is that if you cancel a subscription, you can no longer use the software.

Is subscribing to Adobe technical communication software the best choice for me?

Subscribing is a great option to consider if:

  • You haven’t upgraded your software in years and want to move up to the current version at an affordable price.
  • You have never used Adobe technical communication software and want to try it.

Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?

Subscription editions are similar to retail versions of Adobe technical communication software in that they are installed locally on your computer. The functionality of a subscription edition is no different from that of the retail product. You do not need to be online to use your Adobe technical communication software subscription. However, you need to be online when you install and license your software and at least once every 30 days thereafter. The software alerts you if you need to make an Internet connection for a license status check.

Where can I purchase Adobe technical communication software subscription editions?

Adobe technical communication software subscriptions are available exclusively through Adobe.com.

I’m currently using a 30-day trial version. Can I convert that to a subscription?

If you are already using a trial version of Adobe FrameMaker (2017 release), Adobe RoboHelp (2017release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (July 2017 release), you can buy a subscription for that product from Adobe.com.

When I purchase a subscription from Adobe.com, do I receive the software in the mail?

No. As soon as you purchase your subscription, a link is emailed to you, for you to electronically download the software.

What does my Adobe technical communication software subscription include?

Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active.

Which subscription plans are available for Adobe technical communication software?

Adobe technical communication tools are available only via the one-year subscription plan. One-year plans have lower monthly payments and require that you remain a subscriber for at least a year. For more details, please visit the subscription section of the product website.

How much does it cost to subscribe to Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (July 2017 release)?

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

How am I billed?

Your credit card is billed each month under the one-year plan. See terms and conditions for details.

Is there a price discount if I already own any of the Adobe technical communication software listed above and want to subscribe to the latest version?

Yes. There is a special limited period promotional discount on a subscription if you own an Adobe technical communication software application. See terms and conditions for details 

Where can I buy a subscription edition of Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release) or Adobe Technical Communication Suite (July 2017 release)?

Subscription editions of Adobe technical communication software are available only on Adobe.com.

Can I purchase a volume license for a subscription edition product?

Only individual subscription editions are available, and only on Adobe.com.

Are Adobe technical communication software subscriptions available for government or education?

No. Only individual retail subscription editions are available, and only on Adobe.com.

Licensing customers should consider the Adobe Upgrade Plan.

Which language versions of Adobe technical communication software are available by subscription?

Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker XML Author (2015 release), and Adobe Technical Communication Suite (July 2017 release) subscriptions are available in English, French, German, and Japanese.

Adobe FrameMaker Publishing Server (2017 release) subscription is available in English only

How do I purchase and get started with my Adobe technical communication subscription software?

Getting started with a subscription is fast and easy: Go to www.adobe.com and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

When does my subscription begin?

Your subscription begins as soon as the order is fulfilled by the Adobe Store.

What if I have problems downloading my software?

Visit the Adobe Store download forum, where you can find information about typical software download issues.

What is an Adobe ID and why do I need one to use my subscription edition product?

During the course of your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your email address.
When you install your software, you are required to enter the same Adobe ID that you used to subscribe to:

  • Help ensure that the person who subscribed is the same person who is installing the software. 
  • Enable Adobe to send you important account information if your subscription is about to expire or cannot be charged.

Adobe respects your privacy and sends you information about other Adobe products or services only if you explicitly opt in for such messages.

Ensure that your Adobe ID is your current active email address. If not, update it.
 

If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?

No. You can use the same Adobe ID with all your Adobe products, including subscriptions. Each subscription is considered a separate purchase, so you may receive a separate email for each subscription if there is a problem associated with multiple subscriptions on your account.

What are the terms and conditions for an Adobe technical communication software subscription?

See subscription terms and conditions.

On how many computers may I install my subscription edition software?

See the product license agreement for the software you want to subscribe to.

What is product activation?

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Is activation required to use a subscription edition product?

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.

I am a small business owner and want to distribute subscription edition products to my employees. Is there any way to do that?

If you own your own business and need to purchase 10 subscription edition products to get your team up and running, you must download and install all 10 subscription products using the same Adobe ID that was used when you purchased the product. Your Adobe ID and password must be entered on each system on which you install the application.

Can I return my subscription edition product?

You can return a subscription edition within the first 30 days of purchase and get a full refund. The return process differs for countries and regions. Learn more about returning products in North America or Europe and Asia Pacific.

My subscription has expired. How do I renew it?

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

If I cancel my subscription, can I still use the software that I have?

No. When you cancel your subscription, you no longer have access to any version of your Adobe technical communication subscription software.

If I want to buy Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release) or Adobe Technical Communication Suite (July 2017 release), rather than continue to subscribe to it, do I receive a discount?

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe technical communication software.

How will I receive updates to my subscription edition product?

You are eligible to receive updates to the subscription edition of Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (July 2017 release) as long as your subscription remains active.

Adobe notifies you by email as updates become available. The email contains instructions on how to access and install the update. Ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in the Adobe Application Manager, just as in the regular versions of Adobe technical communication software.

When will I receive my Adobe technical communication software upgrades?

Notification of applicable upgrades are sent to you as soon as Adobe announces them. Adobe emails you the instructions on how to access and install the upgrade when it is available.

When an upgrade to my subscription edition product becomes available, am I required to install it?

No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.

Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?

Who do I contact if I have issues with my Adobe technical communication software?

Contact Adobe support for issues with your Adobe software. 

Are service and support included with my subscription?

You get the same service and support with your subscription that you would get under the traditional licensing model for that product.

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