Product
Acrobat intermittently crashes after installing the May 2020 update. Using a dual-monitor setup is one of the reasons for the crash.
Impacted versions
|
Version |
---|---|
Acrobat |
2020.009.20063 |
How it happens:
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Connect a secondary monitor to your computer for a dual-monitor setup.
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Open a few PDFs on the secondary monitor.
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Put the computer on Sleep mode.
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Disconnect the secondary monitor, and wake the computer. Acrobat crashes.
To fix the problem, follow the workaround below.
Workaround: Disable the merged title bar feature if it is enabled using the bMergeMenuBar registry key
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Quit Acrobat application if it's already running.
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In Start > Search, type RegEdit and press Enter. The Registry Editor is displayed.
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Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\(version)\FeatureLockdown\
For example, the path for Acrobat is HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\FeatureLockdown\
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Under FeatureLockdown, create a key of type DWORD and name it bMergeMenuBar; the key may not be present by default. Set the value of the bMergeMenuBar key to 0 (zero):
Key: bMergeMenuBar
Data type: REG_DWORD
Value: 0
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Close the Registry Editor.