Basics

What is 2017 release of Adobe Presenter Video Express?

With the 2017 release of Adobe Presenter Video Express, you get a personal video studio right at your desktop. Save time, money, and effort while you create, edit and mix interactive HD videos. Record yourself or your screen, or bring in external video. Mix and enhance to transform the video viewing experience using dynamic background replacement, effects, in-video questions, and much more. Seamlessly deliver a multi-device viewing experience and automatically enable the content for analytics.

Who should use the 2017 release of Adobe Presenter Video Express?

Anyone who uses or wants to use video to communicate, train, or persuade audiences should use the 2017 release of Adobe Presenter Video Express. These interactive videos can be used for product demos, distance learning, customer support, as marketing collateral or social media content, and more.

I already have a license for an earlier version of Adobe Presenter. What are my upgrade options?

There are no upgrade options from Adobe Presenter to the 2017 release of Adobe Presenter Video Express.

What are the system requirements to view the 2017 release of Adobe Presenter Video Express?

Review the 2017 release of Adobe Presenter Video Express system requirements.

Can I use the 2017 release of Adobe Presenter Video Express with my existing PowerPoint presentations?

Yes. The 2017 release of Adobe Presenter Video Express provides the fastest way to record your webcam along with anything on your computer screen, including PowerPoint presentations.

Does the 2017 release of Adobe Presenter Video Express support streaming audio and video?

The 2017 release of Adobe Presenter Video Express also lets you create an interactive video of yourself, your screen content and any external video, and share it with others through popular video portals.

Is the 2017 release of Adobe Presenter Video Express content customizable?

You can fully customize the 2017 release of Adobe Presenter Video Express content with total control over backgrounds, effects, colors and logos to match corporate branding. 

Does the 2017 release of Adobe Presenter Video Express allow you to add questions to your videos?

Yes. You can add in-video questions to test understanding and retention of concepts.

Is 2017 release of Adobe Presenter Video Express integrated with third-party LMSs?

Yes. The 2017 release of Adobe Presenter Video Express creates content that is compliant with AICC, SCORM 1.2, and SCORM 2004 and can be used with popular LMSs such as Adobe Captivate Prime.

What are my content-publishing options with the 2017 release of Adobe Presenter Video Express?

You can publish the 2017 release of Adobe Presenter Video Express content as HTML5 or MP4, to leading LMSs and video sharing sites like YouTube or Vimeo. 

Support information

Where do I go if I have customer service questions?

For answers to common customer service questions, visit the Customer Service page.

Where do I go if I have technical support questions?

For answers to common technical support questions, visit the support page.

How often do I have to connect to the Internet?

The computer with the 2017 release of Adobe Presenter Video Express installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated within 30 days, the application does not launch until an Internet connection is detected, and the software can be activated.

What happens if I do not have an Internet connection or do not activate my product?

The software silently tries to connect to the Internet to activate for 7 days after the first launch of your serialized product. If the software has not been activated within the 7 days, you receive a reminder for the next 23 days on every launch that the computer must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product. 

If I don’t have an Internet connection, can I call Customer Service for phone activation?

No. Activation of the product via the Internet is required for the 2017 release of Adobe Presenter Video Express. If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Service for assistance. However, Customer Service cannot activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection but received a reminder that I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder to activate your product, contact your local Customer Service. 

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes. All the 2017 release of Adobe Presenter Video Express users must activate their products. If your company has firewall restrictions that prevent computers from connecting to the Internet, have your IT administrator contact your local Customer Service.

I work for a company that has a license with Adobe and I’ve already activated the 2017 release of Adobe Presenter Video Express on one of my computers. Do I need to activate it on the others?

Yes. The 2017 release of Adobe Presenter Video Express must be activated on every computer on which it is installed for continued use of the software.

I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure that the software doesn’t stop working?

If your company has firewall restrictions that prevent computers from connecting to the Internet, have your IT administrator contact your local Customer Service.

Can I choose not to activate the 2017 release of Adobe Presenter Video Express?

Activation of the 2017 release of Adobe Presenter Video Express through the Internet is required for continued use of the product and to generate automatic closed captions. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. You must connect to the Internet at least once within 30 days of the first launch of your serialized product; otherwise, the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact your local Customer Service.

I didn’t know I needed an Internet connection when I purchased the 2017 release of Adobe Presenter Video Express? Is there a way to activate without having an Internet connection?

No. Activation of the 2017 release of Adobe Presenter Video Express is required via the Internet. Each computer with a serialized product installed must connect to the Internet at least once within 30 days of first launch for continued use of the product.

I didn’t know I needed to have an Internet connection when I purchased the 2017 release of Adobe Presenter Video Express. What is the return policy?

For details on Adobe return policies in your region, visit the return or change Adobe orders page.

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I have registered my product, but I’m still being asked to activate. What do I need to do?

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates your Adobe products with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

Subscription information

What is an Adobe software subscription?

A subscription is a more flexible way to get software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active. 

Which Adobe eLearning and interactive video creation software is available on a subscription basis?

The following Adobe eLearning and interactive video creation software is available on subscription:

  • Adobe Presenter (available only for Windows)
  • Adobe Presenter Video Express
  • Adobe Captivate

Not:

Only the latest versions are available on a subscription basis.

Is there a difference between the Adobe software offered by subscription and the version available through the traditional purchasing model?

There is no difference in functionality, and the system requirements are the same. The only difference is that if you cancel a subscription, you can no longer use the software. 

Is subscribing to Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express the best licensing choice for me?

Subscribing is a great option to consider if:

  • You haven’t upgraded your software in years and want to move up to the current version at an affordable cost
  • You have never used Adobe software and want a way to try it for the first time

Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?

Subscription editions are similar to retail versions in that they are installed locally on your computer, and there is no difference in functionality between the versions. You do not need to be online to use your Adobe software subscription. However, you must be online when you install and license your software and at least once every 30 days thereafter. The software alerts you if you need to make an Internet connection for a license status check.

Where can I purchase Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express software subscription editions?

Subscriptions to these Adobe software applications are available exclusively through Adobe.com.

I’m currently using a 30-day trial version. Can I convert that to a subscription?

If you are already using a trial version of Adobe Presenter Video Express you can buy a subscription for that product from Adobe.com. Select the Subscription option when you add the product to your online cart. You are given a serial number at the end of your purchase. Copy and paste the serial number when you launch your trial and follow the onscreen instructions to start using your subscription product. 

When I purchase a subscription from Adobe.com, do I receive the software in the mail?

No. When you purchase your subscription, you electronically download the software. Your serial number and a link to the electronic download are emailed to you as soon as you purchase the software. 

What does my Adobe software subscription include?

Your subscription includes access to current and future versions of the Adobe application as long as your subscription remains active. 

What subscription plans are available?

The 2017 release of Adobe Presenter Video Express offers an annual subscription plan paid monthly. 

How much does it cost to subscribe to the 2017 release of Adobe Presenter Video Express?

Subscription fees vary by your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information. 

How am I billed for the subscription plan?

Your credit card is billed each month. See terms and conditions for details.

Are there different payment options for subscription software?

The only way to pay your subscription fee is by credit card. 

Can I purchase a volume license for a subscription edition product?

Only individual subscription editions are available, and only on Adobe.com. Licensing customers should consider the plans available at Adobe Volume Licensing

Which language versions of the 2017 release of Adobe Presenter Video Express software are available by subscription?

The 2017 release of Adobe Presenter Video Express subscriptions are available in English, French, German, Japanese, Korean, Portuguese (Brazilian), and Spanish. 

How do I purchase and get started with my Adobe subscription software?

Getting started with a subscription is fast and easy: Go to www.adobe.com and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

When does my subscription begin?

Your subscription begins as soon as the order is fulfilled by the Adobe Store.

What if I have problems downloading my software?

Visit the Adobe Store download forum, where you can find information about typical software download issues.

Where can I access my serial number on Adobe.com?

From the Your Purchases pull-down menu on the Adobe Store, choose Your Downloads. A column displays the serial number for your subscription, along with a link to download the product.

What is an Adobe ID and why do I need one to use my subscription edition product?

During the course of your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your email address.

When you install your software, you are required to enter the same Adobe ID used for your subscription to:

  • Help ensure that the person who subscribed is the same person who is installing the software
  • Enable Adobe to send you important account information if your subscription is about to expire or cannot be charged

Adobe respects your privacy and sends you information about other Adobe products or services only if you explicitly opt in for such messages.

Ensure that your Adobe ID is your current active email address. If not, update it.

If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?

No. You can use the same Adobe ID with all your Adobe products, including subscriptions. Each subscription is considered a separate purchase, so you might receive a separate email for each subscription if there is a problem associated with multiple subscriptions on your account.

What are the terms and conditions for an Adobe eLearning software subscription?

See subscription terms and conditions

On how many computers may I install my subscription edition software?

See the product license agreement for the software that you want to subscribe to.

What is product activation?

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Is activation required to use a subscription edition product?

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching. 

I am a small business owner and want to distribute subscription edition products to my employees. Is there any way to do that?

If you own your own business and need to purchase 10 subscription edition products to get your team up and running, you must download and install all 10 subscription products using the same Adobe ID that was used when you purchased the product. Your Adobe ID and password must be entered on each system on which you install the application.

Can I cancel my annual subscription? If yes, how?

You can cancel your annual subscription. If you cancel within the first 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.

To cancel your membership at any time, contact Adobe Customer Service.

If I want to restart my subscription, can I do that at any time?

You can restart your subscription within six months of canceling. After six months, your account is deactivated, and you must purchase a new subscription on www.adobe.com. If the version of the Adobe eLearning software you have installed is still the current version, you do not need to download it again, even if you are past the six-month period. Simply launch the installed software, and enter your new subscription number. 

Can I return my subscription edition product?

You can return a subscription edition within the first 14 days of purchase and get a full refund. The return process differs for countries and regions. Learn more about returning products in North America or Europe and Asia Pacific. 

My subscription has expired. How do I renew it?

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription. 

If I cancel my subscription, can I still use the software that I have?

No. When you cancel your subscription, you no longer have access to any version of your Adobe eLearning subscription software.

If I want to buy Adobe Presenter Video Express rather than continue to subscribe to it, do I receive a discount?

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe Presenter Video Express software.

How do I receive updates to my subscription edition product?

You are eligible to receive updates to the subscription edition of Adobe Presenter Video Express as long as your subscription remains active. Adobe notifies you by email as updates become available. The email contains instructions on how to access and install the update. Ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in the Adobe Application Manager, just as in the regular versions of Adobe Presenter Video Express software. 

When will I receive my Adobe software upgrades?

Notification of applicable upgrades are sent to you as soon as Adobe announces them. You will be notified on how to access and install the upgrade when it is available. 

When an upgrade to my subscription edition product becomes available, am I required to install it?

No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.

Who do I contact if I have problems related to managing my subscription, such as billing, installation, or restarting a subscription?

Who do I contact if I have issues with my Adobe software?

Contact Adobe support for issues with your Adobe software. 

Are service and support included with my subscription?

You get the same service and support with your subscription that you would get under the traditional licensing model for that product. 

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