Adobe Connect 9.3 upgrade checklist


This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.

The upgrade to Adobe Connect 9.3 requires the following changes to ensure that you can access Meetings, Seminars, Events, and the Connect Web Application. The checklist describes the changes and provides additional support documentation where necessary.

  • Adobe Flash Player 11.2 is the minimum requirement for attending meetings and logging in to the Connect Web application. However, Adobe recommends using the latest Flash Player version for the latest fixes and security updates. Download the latest version of Flash Player.
  • The minimum version of the Adobe Connect Add-in for Connect 9.3 is 11.9.971.247 for both Windows and Mac OS. Adobe Connect Add-in is required for functionality specific to meeting Hosts and Presenters on Windows and Mac OS. For more information, and links to download the latest add-in, click here to review the latest Add-in TechNote.
  • Mac OS X users need to ensure that the Accessibility Feature is enabled for the Connect Add-in.  Click here to review the TechNote
  • A new Screen Sharing Control Panel has been added in Connect 9.3, for full details on this new feature, review the Connect 9.3 Add-in release notes below.

Concurrent Learner licensing more accurately enforced, with reporting available

As we released Adobe Connect 9.3, we began to more accurately track concurrency, with reporting available in the “Reports” section to detail specific usage metrics.  Prior to Adobe Connect 9.3, Concurrent Learner licensing (i.e. licensing of the Adobe Connect Training Module) was not tracking concurrency accurately, and enabled more concurrency on the system than licensed.  With increased accuracy of concurrency introduced in version 9.3, you may be reaching your concurrency limits more quickly due to this change.

To ensure full visibility into your organization’s usage metrics of Concurrent Learner licensing, new reports are available to track this. The reports allow the Account Administrators to view information related to usage and license utilization, across the following for a given duration:

  • Peak concurrent learners using the account in the given period
  • The numbers of users denied, during a given duration, due to hitting the concurrent learner quota limit

These two reports can be seen at a granularity of days, weeks, or months. The reports can also be downloaded as CSV files.

Please note that the above only applies to Concurrent Learner licensing for the Training Module – enabling the creation of curricula, and tracking of learner scores within virtual classes and on-demand courses.  The above does not apply to Adobe Connect meeting licenses (the licenses used to deliver live meetings). 



For more information about Adobe Connect 9.3, see the following links.

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