Issue

When you install a serialized package created in the Creative Cloud Packager which contains InDesign CC 2015 and InCopy CC 2015, and you have deselected the option to install the Creative Cloud desktop app, you receive the following error on the first launch of the product: 

Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of Adobe Creative Cloud from http://www.adobe.com/go/adobecreativecloudapp.

"Adobe Creative Cloud is needed to resolve this problem" error message

When the user clicks Quit, the application closes. Subsequent launches will be successful and the application can be used, however, the error will reoccur once per sign-in session.

Apps affected

  • Adobe InDesign CC
  • Adobe InCopy CC

Solution

Creative Cloud Packager 1.9.1 is available. When prompted, download the latest Creative Cloud Packager and use it to create the package again.

Workaround

Rename the Adobe Desktop Common folder in the following location:

  • Windows: \Program files(x86)\Common Files\Adobe
  • Mac: /Library/Application Support/Adobe
After you rename this folder, Indesign CC2015 will launch normally.

Цей документ захищено ліцензією Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Публікації Twitter™ і Facebook не підпадають під умови ліцензії Creative Commons.

Юридична інформація   |   Політика мережевої конфіденційності