You need an Enterprise ID to connect to Adobe product and services enabled by your organization or school. An Enterprise ID is created, owned, and managed by the organization. Enterprise administrators create an Enterprise ID and issue it to a user. Admins control the access to products and services, and can centrally manage the user accounts. Admins can also delete an Enterprise ID to permanently block access to associated products, services, and data.

End users cannot sign up and create an Enterprise ID, or sign up for additional products and services from Adobe using an Enterprise ID. When an Enterprise ID is created, and email invitation is emailed to the user. It's necessary for end users to accept the invitation to activate their Enterprise ID.


Enterprise IDs are created, owned, and managed by your organization. If you do not have an enterprise ID, contact your IT administrator.

What Identity types does Adobe support?

Adobe uses an underlying identity management system to authenticate and authorize users. If you're using named licensing or are planning to provide access to services, using identities is a requirement. Adobe supports three identity or account types; they use an email address as the user name. These identity types are:

  • Federated ID: Created, owned, and managed by an organization and linked to the enterprise directory via federation. The organization manages credentials and processes Single Sign-On via a SAML2 Identity Provider (IdP).
  • Enterprise ID: Created, owned, and managed by an organization. Adobe hosts the Enterprise ID and performs authentication, but the organization maintains the Enterprise ID.
  • Adobe ID: Created, owned, and managed by the end user. Adobe performs the authentication, and the end user manages the identity.

Based on your organizational needs, you can select the most appropriate identity model to implement and use.

Sign in with an Enterprise ID

To sign in with an Enterprise ID, do the following:

  1. On the Sign-in screen, click or tap Sign in with an Enterprise ID.

    The Sign-in screen
  2. Enter the email address associated with your Enterprise ID, and your password and click or tap Sign in with an Enterprise ID.

    Enter your email address and password

    The Stay signed in option is enabled, by default.

    • For Federated ID users, the option is not considered. Their session ends when the browser window closes, or when they manually sign out.
    • For Enterprise ID or Adobe ID users, Adobe recommends disabling Stay signed in when using public or shared devices. With Stay signed in enabled, the session lasts for up to two weeks even if you close the browser window, until you manually sign out. If you disable Stay signed in, the session ends when the browser window closes, or when you manually sign out.

Which of these sign-in issues are you experiencing?

How to reset your password

If you forgot your password, or get the error, The Enterprise ID and password don't match, follow these steps to reset your password.

  1. In the Enterprise ID Sign-in page, enter your email address and click Forgot password.

    Forgot password


    Can't clear the text that appears in Email address field? Click in the field and start typing.

  2. You receive an email at the address that you entered with instructions to reset your password. If you aren't seeing the email in your inbox, check your Spam or Junk folder.

    Check your email for a mail from Adobe with instructions to reset your password

 Didn't receive an email? You can request your administrator to reset your password.

 Can't remember your Enterprise ID? See How to recover the email you use as your Enterprise ID.

How to recover the email you use as your Enterprise ID

Your Enterprise ID is the email used when your organization or school signed you up. Go to the Sign In page and try signing in with your official email address.

You can also try resetting your password.

If you get the error, The provided email address could not be matched to an account on file, Contact your Administrator.

Still can't sign in?

 Try a different browser.

 Enable cookies in your browser, and clear your browser's cookies and cache. See your browser documentation for instructions.

 If you don't see the email that you expected from Adobe, check your Spam or Junk folders.

 Retype your email and password. Make sure that Caps Lock and Num Lock are off. 

Still need help?

To reset your password, contact your Administrator.

I want to choose the account type to sign in.

It is possible that you already have an Adobe ID associated with your work email. You may have signed up with an Adobe ID that uses the same email address as your Enterprise ID. If your email address is associated with an Adobe ID and an Enterprise ID, you can choose which account to sign in with.

At the Sign-in screen, enter your email address. The Account chooser screen displays, if the email address is associated with both an Adobe ID and an Enterprise ID.

Choose the account type


JavaScript must be enabled in your browser for the account chooser to work. If JavaScript is disabled, use the Sign in with an Adobe ID or Sign in with an Enterprise ID hyperlinks on the sign-in screen.

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