Create or update your Adobe account

Last updated on Mar 09, 2023 12:11:28 PM GMT

Learn how to create an Adobe account or change the email address associated with your account.

How to create your Adobe account

You can create your Adobe account by using your social account (Google, Facebook, or Apple) or by using your email address.

Create an Adobe account using your social account

Go to https://account.adobe.com.
Select Create an account.
Select your preferred social account (Google, Facebook, or Apple).

If your social account is registered through a phone number, you're prompted to provide an email address when setting up your Adobe account. This email then gets linked to your Adobe account.
Follow the onscreen instructions to set up your Adobe account.

Create an Adobe account using your email address

Select Create an account.
Enter your email address and password, and then select Continue.

You receive an email from Adobe with a link to verify your email address.
Follow the onscreen instructions to set up your Adobe account.

Now that you have your Adobe account set up, try the Adobe Account Access app. It allows you to sign in easily and securely to your Adobe account, without having to enter your password.

How to change the email address associated with your Adobe account

You can change the email address associated with your Adobe account if you have entered an incorrect email address or if you want to use a new primary email address.

Note:

You cannot change the email address if you created your Adobe account using your social account.

Sign in at https://account.adobe.com/profile.
In the Account information and access section, select Change next to Primary email.
Confirm the new primary email address that you want to associate with your Adobe account.

Adobe sends you an email to inform you about the change. If you don’t receive the email, see Didn’t receive expected email from Adobe.

Teams user? If you are a part of an Adobe teams account (not an Adobe individual customer), reach out to your Adobe admin to change the primary email on your account.

How to manage multiple Adobe accounts

Make sure to always use the same Adobe account (email address or social account) when you purchase a new product or service from Adobe. If you have multiple Adobe accounts, you can delete your duplicate accounts and retain only one Adobe account.

If you are unclear about which email address is associated with your membership or a purchased product, sign in to your account and check your account details.

Created your account with an incorrect email address?

If you entered the wrong Adobe account email address, you might get the error message saying "We don't have an account with that email address." when trying to sign in.

Select Get help signing in > Find your account on the sign-in screen, and then follow the instructions.

You can change your Adobe account email address. Follow these steps:

Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
Select the Account icon in the upper right, and then select Adobe Account.
Select Account and security, and then select Account.
In the Account information and access section, select Change next to primary email (Adobe ID).
Select Change to update your primary email (Adobe ID).