If you have relocated to another country, you can change the country associated with your Adobe ID. The process differs depending on:

  • Whether you have an active subscription, and
  • Whether you are moving to or from a country served by Digital River, an Adobe-authorized reseller

If you do not have an active subscription

 

You can change the country yourself when you purchase a subscription. See Change the country when you do not have an active subscription.

If you do not have an active subscription, and are moving to or from a country served by Digital River.

For a list of countries served by Digital River, see this document.

You can change the country yourself by creating a new Adobe ID with your current email address. See Change the country when you do not have an active subscription (countries served by Digital River).

 

If you have an active subscription (purchased either directly from Adobe or through Digital River) Contact us to change the country associated with your Adobe ID.

Change the country when you do not have an active subscription

If you do not have an active subscription, you can yourself change the country at the time you subscribe to a plan. You can make this change when you purchase a subscription.

  1. Purchase a subscription, for example the Creative Cloud All Apps subscription through the Creative Cloud plans page or through the Product catalog.

    Purchase subscription
  2. Follow the onscreen instructions until you reach the payment page.

    Payment page
  3. On the payment page, change the country. In the following example, you change the country from United States to United Kingdom. 

    If you are unable to change the country, contact us

    Change country

    You are prompted to refresh the page so that the updated information for the new country can be displayed. Select Okay.

    Prompt to refresh page
  4. On the updated payment page, enter new address details. The currency and the tax details change as per the new country that you selected. 

    Enter new address
  5. To complete your purchase with the updated country and address, follow the onscreen instructions.

If you are moving to or from a country served by Digital River

Digital River is an Adobe-approved reseller and provides services in many countries. For a list of countries served by Digital River, see this document.

If you are moving to or from a country served by Digital River, see the following instructions to change your country.

 

Change the country when you do not have an active subscription (countries served by Digital River)

Create a new Adobe ID with the email address that is associated with your current Adobe ID. In the new Adobe ID, use the address of the country that you are moving to.

  1. Associate your existing Adobe ID with a different but valid email address. For more information, see Change Adobe ID email address.

    Note:

    Do not associate your current Adobe ID with an invalid email address.

  2. Now that you have freed up your original email address, you can create a new Adobe ID with this email address for your current country.

Change your country when you have an active subscription

If you have an active subscription (purchased either directly from Adobe or through Digital River), contact us to change the country associated with your Adobe ID.

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