Adobe Connect pre-9.0.3 users can experience the following:
- Even if Add-in is installed, the meeting opens in the browser and not in the Add-in.
- Upon attempting to share screen, the following message appears:
On-premise customers, using older versions of Connect 8, can experience the following:
- Any Add-in-specific functionality (like screen sharing) starts the Lightning download for Add-in. However, the download still fails.
- Installation of the Add-in from the Help menu in the meeting fails.
Starting with Adobe Connect 9.0.3, the Adobe Connect Add-in, on Windows, is compatible with Chrome browser version 25 running the default PPAPI Flash plug-in. If you are on Mac or on pre-9.0.3 Adobe Connect version, use one of the following workarounds:
- Use supported versions of browsers, other than Chrome, if Add-in specific functionality is required in the meeting.
- Disable the PPAPI Flash plug-in and enable the NPAPI Flash plug-in in Chrome as follows:
If no NPAPI Flash plug-in is listed on Windows, then install if from get.adobe.com/flashplayer using Firefox or Opera browser. After installing it, make sure to refresh the Connect meeting client tab in the Chrome browser.
Note:
Chrome updates usually take place automatically. After any Chrome update, PPAPI Flash plug-in is enabled and set as default. So it may be necessary to repeat the workaround.
The default Flash Plug-in settings, since Google Chrome browser version 21 (on Windows) and version 23 (on Mac), prevent the Adobe Connect Add-In from launching. Chrome browser had earlier been shipping with only NPAPI Flash plug-in, which is compatible with the Add-in. However Chrome version 21 (on Windows) and Chrome 23 (on Mac) added a PPAPI (Pepper) Flash plug-in and made it the default. PPAPI Flash plug-in is not compatible with the Add-in. On Windows, Chrome stopped including the NPAPI Flash plug-in since version 22.
Although you can attend Adobe Connect Meetings without the Add-in, the Add-in is required for functionality like screen sharing and making offline recordings. While Adobe works on a solution, use the workaround below or use a different supported browser for your Adobe Connect Meetings if Add-in–specific functionality is required.
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