The installers for Adobe Creative Suite 3 and Adobe Creative Suite 4 record their actions in a log. These logs can be useful in determining if certain errors occurred during an installation. For silent installations, the log file is the only place that records error messages.
- Navigate to the log files in one of the following folders:
• Windows 32-bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
• Windows 64-bit (XP, Vista, 7): \Program Files (x86)\Common Files\Adobe\Installers\
• Mac OS: /Library/Logs/Adobe/Installers/
The log filename includes the product name and install date (CS4) or just the product name (CS3), followed by “.log.gz.” The extension .gz indicates a compressed format.
- Search for the following values:
• Return value 3
• ERROR
• FATAL
Note: The search values ERROR and FATAL are case sensitive. The “Return value 3” value applies only Windows-based troubleshooting.
You sometimes find multiple errors. Error messages look like the following (emphasis added):
Return value 3:
Error 1714.The older version of Adobe Flash Player 9 ActiveX cannot be removed.
Contact your technical support group.
Action ended 9:14:12: RemoveExistingProducts. Return value 3.
The error description appears before the value Return value 3.
ERROR:
[1428] Mon Dec 18 16:44:11 2008 ERROR
Default installation language not valid, falling back to first supported language.
The error description appears after the value ERROR.
FATAL:
[2076] Tues Nov 04 15:52:51 2008 FATAL Exception:
Exiting from installation due to blocking error. Exit code: 7
The error description appears after the value FATAL.
- Search the Adobe knowledgebase for a TechNote that provides a solution for each error message.
Omit paths and machine-specific information from the search string. For the preceding errors, for example, you would search on “Error 1714. The older version of Adobe Flash Player 9 ActiveX cannot be removed.” “Default installation language not valid, falling back to first supported language,” or “Exiting from installation due to blocking error. Exit code: 7.”
The Adobe Support Advisor is a free, AIR-based application that reads Creative Suite product log files and provides links to solutions documents. For more information, see Using the Adobe Support Advisor (kb405816).
If there are no TechNotes in the knowledgebase for your errors, contact Adobe support.
You can also visit the Adobe product forums.
Keywords:
kb400593
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