When you download a product from Adobe.com, your browser, the Akamai Download Manager, or the Adobe Download Assistant prompts you to choose a location to save the software. If you cannot remember where you saved the files, try the following solutions.
Check the browser's download location
Check the location where your browser automatically saves downloaded files:
- Internet Explorer (Windows): C:\...[user name]\My Documents\Downloads
- Firefox: Choose Firefox > Preferences (Mac OS) or Tools > Options (Windows). In the General tab, look in the Downloads area. Check the setting Save Files To to see the download location.
- Safari (Mac OS): Choose Safari > Preferences. In the General tab, check the setting Save Downloaded Files To.
- Google Chrome: Choose Customize and Control Google Chrome>Options. In the Under The Hood tab, look under the Downloads heading. Check the Download location setting.
Check the Downloads window (Firefox, Safari, Chrome)
Firefox and Safari track the progress of files they download. If Firefox or Safari managed the download (not Akami or Adobe Download Assistant), check the Downloads window for the location of your downloaded files.
- Firefox: Choose Tools > Downloads or press Ctrl+J (Windows) or Command+J (Mac OS). Right-click (Windows) or Control-click (Mac OS) the downloaded file and choose Open Containing Folder (Windows) or Show In Finder (Mac OS).
- Safari (Mac OS): Choose Window > Downloads or press Option+Command+L. Control-click the downloaded file and choose Show In Finder.
- Google Chrome: Choose Customize and Control Google Chrome>Downloads or press Ctrl+J. Click the Show in folder link under the downloaded file.
Search your hard disk
- Search your hard disks for the downloaded files using either of the following criteria:
- Files modified on the date that you downloaded.
- If you downloaded a CS5 application, search for files that contain "CS5." On Windows, you can add wildcards by searching for "*CS5*."
For assistance with searching your hard disk, see the Help files for your operating system.
Find downloaded files in Windows Vista
If you downloaded using Internet Explorer 7 on Windows Vista, your download could have been virtualized. See Unable to find or start the installer after you download a product from the Adobe store (Windows Vista).
Find files using the Akamai Download Manager log
If you use Akamai Download Manager on Firefox or Safari, the Akamai Download Manager keeps a log of the download session. The log file contains the location of the saved download.
Firefox on Windows
indicates that your file was saved on your Desktop.
Firefox or Safari on Mac OS
- Open Terminal and type the following command:
grep LAST_TARGET_FOLDER ~/.DownloadManager/.DMQueue
The Terminal window displays the location of the saved file. For example,
% grep LAST_TARGET_FOLDER ~/.DownloadManager/.DMQueue ;LAST_TARGET_FOLDER=/Users/username/Desktop %
indicates that the file was downloaded to the Desktop.
Still need help?
If you can't find your downloaded file, try the download again. Or, see any of the following for more help, depending on what you are downloading:
- I can't download a purchased product from the Adobe.com Store
- I can't download a trial that uses Akamai Download Manager
- Troubleshoot Adobe Download Assistant | CS5.5, Elements trials
- Can't download, install Reader | Quick fix
- Download eBooks | Adobe Digital Editions
You can also visit the Downloading, installing, and setting up forum for help from other customers.