- What is Adobe Send?
Adobe Send is one service in the Acrobat.com family of online services. Use Adobe Send to send files as links, and track the files that you send to specific individuals. When you use Adobe Send to send your files, it's unnecessary to worry about email clients rejecting large files. And, you can use Adobe Send to track what you've sent, rather than relying on your email system as a storage system.
- How much does Adobe Send cost?
Visit the Adobe Send pricing page for details.
- What are the system requirements for Adobe Send?
View the system requirements on the Adobe.com website for information on supported configurations.
- Does Adobe Send work with mobile devices?
Adobe Send works within the Acrobat.com world of services, so whenever you sign in to your account from a mobile browser, you see Send as one of your options. The mobile experience is optimized for tablets, so if you’re sending from your phone, it's possible that the whole page doesn't fit on your screen.
- How secure is Adobe Send server?
Adobe Send uses industry-proven technology available for Internet security, including Secure Sockets Layer (SSL) technology.
- Which languages is Adobe Send available in?
Adobe Send is available in English, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Portuguese, Spanish, and Swedish.
- What support is available for Adobe Send?
- How do I sign in to Adobe Send?
Go to https://cloud.acrobat.com, and enter your Adobe ID user name and password.
- I forgot my password - how do I reset it?
You can reset your password by clicking "Trouble signing in?" on the sign-in page for Adobe Send. Watch your email account for a message with instructions for resetting your password
- I haven't received an email address validation.
During the email verification and password reset process, messages are sent to your email address. Sometimes spam/junk email folders trap these emails. Check those folders first. If you still don't have a message from Adobe, contact Adobe Technical Support.
- What file formats does Adobe Send support?
Adobe Send supports a large number for file formats, including Adobe CreativeSuite file formats, zip files, Microsoft Word, Excel, and PowerPoint files. Adobe Send also supports a number of audio and video formats.
There are a few kinds of files that can't be shared with Adobe Send. These excluded file types include:
- Font formats (such as TTF, DFONT, OTF)
- Archive formats (TGZ, RAR 7Z, SIT, JAR, WAR, CAB)
- System files and executable formats (EXE, DLL, JS, VB, BAT, CMD, COM, CPL, SH, CSH, TCSH, KSH, BASH, ZSH, INF, HTA, HLP, INS, ISP, VB, JSE, LNK, MS, PIF, SCR, SHS, WS)
- Web files (CHM, CRT)
- Database files (MDB)
- Raster image files (PCD, SCT)
- How many files can I send at once?
Currently, you can send up to 50 files at one time.
- What sources can I send files from?
Adobe Send lets you send files that you’ve got stored on your computer, or files that you’ve already uploaded to your Acrobat.com cloud storage. You get the flexibility of always having access to your important documents, whether you want to share them or simply access them from wherever you are. For more information about storing documents with Acrobat.com, click here.
- Do I have to share with someone specific, or can I share with many people at once?
You have two options when it comes to sharing files:
- You can send an email to a specific person or several people, which gives them access to that file.
- You can share a “Public Link” that you can publish at will (you can also just email that public link to a few people, if you prefer). A public link doesn't provide personalized tracking or viewing information.
- How can people access the files I send them?
When you send someone a file, they receive an email notification that the file is available for them. When they click the link in the email, they are taken to a page where they can preview that file (in most cases*) and download it. They should be able to go through this process from a computer, a tablet, or a smartphone.
* Previewing works for certain file types, like PDF, graphics, and Microsoft Office files, but not others, like video files or Zip files.
- Where do I see all the files I've sent?
When you’re logged in to your account, you have two ways to find the files you’ve sent.
- In the Send tab, click the link that says “View all sent files."
- In the Files tab, find the shortcut in the left pane that says “Sent Files."
You can then click a transaction for more information and all that file’s tracking data.
- What kinds of information does Adobe Send track?
Adobe Send shows you a few different kinds of information about a sent file:
- When the file was sent.
- Whom it was sent to (or if you shared a public link instead of sending to individuals).
- How frequently each recipient previewed a file sent via a personalized link.
- When each recipient previewed it.
- Can I check on who's viewed the file?
When you send a personalized link to specific individuals, Adobe Send tracks when those individuals preview or download the file. If you share a public link, however, Adobe Send doesn't track who previews or downloads the file.
- Who has access to the files in my account?
Until you share your file, no other customers have access to it.
- Does Adobe modify the files I've sent in any way?
We don't modify files that you send, but we do scan them for viruses when they are originally uploaded. Files that fail the virus check aren't uploaded.
- When a recipient downloads a file, where is it rendered?
The preview that the recipient can see is rendered by Adobe. The file itself is downloaded when the recipient presses the download button.
- Is any special software required on the recipient's computer to read a file?
Only a web browser is necessary to preview a file. If the file is a PDF, it will require a PDF viewer (either from Adobe or a third party). Some PDFs, however, will require Adobe Reader or Acrobat, and possibly an up-to-date version of Adobe Flash, depending on the PDF features (as with PDF portfolios, for example).
- Are recipients required to create an Adobe ID to access a file I've sent a link to?
No. Each recipient gets an email with a link to the file, but they do not sign in to view it.