Ensure that your device is connected to the internet.
Last updated on
Apr 28, 2025
Overview
You've purchased Adobe Acrobat subscription or a trial account but you're facing one or more of the following issues:
If you have purchased an Acrobat subscription using your Adobe ID and unable to activate Acrobat, follow these steps to activate your account.
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In Acrobat, select Menu > Help > Sign out (Windows) or Help > Sign out (macOS).
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Select Sign out in the dialog box that opens.
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Select Menu > Help > Sign in (Windows) or Help > Sign in (macOS).
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In the dialog that appears, select Sign in now.
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Sign in using the credentials that you used to purchase your Acrobat subscription.
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After successful sign-in, select Continue and then restart Acrobat.
Note:If you purchased an Acrobat serial number, you need to download and install a separate Acrobat installer.
Ensure that the system date of your device is correct, and the Adobe ID used for sign-in has a valid Acrobat subscription. For more solutions, see Acrobat prompts you to sign in repeatedly
Try the following steps:
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Close the Acrobat sign-in window.
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Ensure that your device is connected to the Internet.
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Open Acrobat, and try signing in to Acrobat again.
To resolve the error, implement the following steps:
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Do one of the following as applicable:
- If you have a serial number, ensure that you have activated the serial number on the device using the APTEE tool and the "prov.xml" file.
- If you have a Named User (Subscription) License, launch Acrobat and sign in with your Adobe ID to activate your subscription. In case you are still facing the issue, continue implement the steps below.
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Quit Acrobat/Acrobat Reader application if it's already running.
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Select Get file to download the AcrobatNGLEnableTool.zip file. Once done, extract the file contents.
Download
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Open Windows Terminal and run the following command:
$ sudo chmod 775 <Path to the tool>
$ <Path to the tool>
For example,
<Device name> ~ % sudo chmod 775 /Users/<username>/Desktop/AcroNGLEnableTool
<Device name> ~ % /Users/<username>/Desktop/AcroNGLEnableTool
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Quit Terminal and launch Acrobat.
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Error Code |
Solution |
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SERIAL_NUMBER_OVERACTIVATION_EXPIRED |
You are trying to activate Acrobat on more than two machines. Sign out from this machine and
For more information, see Deactivation issues. |
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SERIAL_NUMBER_SIGN_IN |
Restart Acrobat and sign in with your Adobe ID when prompted after launch to activate Acrobat. |
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TRIAL_BONUS_WF |
Uninstall and reinstall Acrobat with the new serial number. |
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EAMES_REACTIVATION |
You have been signed out from the Adobe server. Relaunch Acrobat and sign in with your Adobe ID. |
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EAMES_EXPIRED |
Your entitlement has been canceled. Check with your IT administrator. |
