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Using Adobe provisioning toolkit enterprise edition

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Approve Adobe apps in Google Admin Console
      3. Enable Adobe Express in Google Classroom
      4. Integration with Canvas LMS
      5. Integration with Blackboard Learn
      6. Configuring SSO for District Portals and LMSs
      7. Deploy Adobe Express through Google App Licensing
      8. Add users through Roster Sync
      9. Kivuto FAQ
      10. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management techniques
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Change user's identity type
    5. Manage user groups
    6. Manage directory users
    7. Manage developers
    8. Migrate existing users to the Adobe Admin Console
    9. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage automatic assignment rules
      4. Entitle users to train Firefly custom models
      5. Review product requests
      6. Manage self-service policies
      7. Manage app integrations
      8. Manage product permissions in the Admin Console  
      9. Enable/disable services for a product profile
      10. Single App | Creative Cloud for enterprise
      11. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  11. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
      5. Change reseller
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Manage your team in Adobe Express
    5. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    6. Automated expiration stages for ETLA contracts
    7. Switching contract types within an existing Adobe Admin Console
    8. Purchase Request compliance
    9. Value Incentive Plan (VIP) in China
    10. VIP Select help
  12. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  13. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

The Adobe provisioning toolkit is not supported for Apple Silicon and Windows ARM desktop devices.


Creative Cloud Packager is no longer in development and no updates will be provided. Also, Creative Cloud Packager cannot be used to create packages that include Creative Cloud 2019 apps or later. Learn More.

We recommend that you use the create package workflows provided in the Adobe Admin Console to create Named User Licensing packages and Shared Device Licensing packages.

The Adobe Provisioning Toolkit Enterprise Edition is a command-line tool for supported platforms that helps you track and manage serialization of Adobe® products that you have deployed using the Adobe Application Manager Enterprise Edition. The toolkit is downloaded as part of the Creative Cloud Packager installation.

Download Creative Cloud Packager as follows:

  • If you are a Creative Cloud for teams customer, download Adobe Creative Cloud Packager from the Admin Console.
  • If you are a Creative Cloud for Enterprise customer, download Adobe Creative Cloud Packager from the Adobe Licensing Website (LWS) or Admin Console. You also get your enterprise license key from the LWS.

Adobe Provisioning Toolkit Enterprise Edition is a platform-specific executable file, adobe_prtk.exe in Windows® or adobe_prtk in macOS.


Bring up a DOS command shell in Windows or a Terminal in macOS, go to the folder where you have downloaded the executable, and invoke the command per the syntax described in the subsequent sections.

Syntax for executing APTEE commands

Serializing a package for enterprise users

The following broad steps are involved in serializing a package for enterprise deployment:

  1. The enterprise administrator creates a prov.xml file containing the relevant provisioning information. Connect to the Internet to generate this file.
  2. Using the generated prov.xml file, the administrator serializes and activates the deployed package on client machines using the volume serialization command.

Generating prov.xml

To generate the prov.xml file for products that do not use Creative Cloud Packager for enterprise deployment, run the following command as administrator:

adobe_prtk --tool=VolumeSerialize --generate --serial=<serialnum> [--leid=<LEID>] [--regsuppress=ss] [--eulasuppress]
[--locales=limited list of locales in xx_XX format or ALL>] [--provfile=<Absolute path to prov.xml>]

The generated prov.xml file can be consumed to serialize and activate packages already deployed in trial mode.

Following are the supported arguments of the command.

--serial serialNum

The serial number

--leid LEID

The product’s licensing identifier (see Product identification).


Optional; suppresses registration


Optional; suppresses the EULA prompt


Optional; specify from the limited list of locales in the formal xx_XX or ALL


Optional; path of the folder where prov.xml is created. If this parameter is not specified, prov.xml is created in the folder in which APTEE resides.

Some notes and recommendations:

  • You can run this command even if a product is not installed.
  • Ensure that the machine on which you’re running this command is connected to the Internet.
  • It is recommended that you use the parameter --regsuppress=ss to suppress registration while generating prov.xml for volume usage.

Volume serializing the package

Administrators can use the following command to serialize and activate the deployed packages on client machines.

adobe_prtk --tool=VolumeSerialize [--provfile=<Absolute path to prov.xml>] [--stream]

Following are the supported arguments of the command.


Optional; absolute path of prov.xml. If this argument is not specified, prov.xml should be present in the folder in which APTEE resides.


Optional; this option is used by enterprises that use imaging tools to deploy licensed packages on various machines

Some notes and recommendations:

  • This command requires the latest version of Adobe Application Manager.
  • Run the command after the prov.xml file has been generated.

Starting a trial for products that do not have a user interface

Some products do not have a user interface. For these products, start a trial using the following command:

adobe_prtk --tool=StartTrial --leid=LEID

Where LEID is the product’s licensing identifier (see Product identification).

Unserializing a package

Use the following command to unserialize a package:

adobe_prtk --tool=UnSerialize --leid=<LEID> [--deactivate] [--force]

Following are the supported arguments of the command.

--leid LEID

The product’s licensing identifier (see Product identification).

--locale locale

Optional; a locale code. For a list of the codes and the corresponding locales, see Locale Codes.


Optional; deactivates the corresponding license from the system


Removes the SWTag files.

SWTag refers to universal identification tag files for software application titles created as per ISO/IEC standards (ISO/IEC 19770-2). These files enable an accurate, consistent, and automated method for discovery and management of software assets.


Forcefully deactivates the corresponding license from the machine

Some notes and recommendations:

  • The --deactivate option removes the SWTag files implicitly only if a valid license exists on the system.
  • This command requires the latest version of Adobe Application Manager.


The tools write information about the progress and result of each command to the licensing log oobelib.log.

The location of the file is:

  • %temp% on Windows OS
  • ~/Library/Logs on macOS

Error Codes

Following are the error codes that can be reported if serialization is unsuccessful.

1 Arguments passed in command line are invalid
8 Unable to resolve AMT config path
9 Upgrade serial not supported
14 Unknown error
19 The provXML is missing
20 Loading of permanent activation grace failed (due to malformed xml, corrupt or missing Enigma data, or some other error)
21 Unable to update PCF/SLCache
22 Unable to open a PCF/SLCache session
23 The prov.xml file contains invalid empty tag values
24 Enigma data has serial number of a language different from the language of the installed product
25 If no product is installed on the target machine or enigma data of serial number could not be decoded
26 PCF file not found
27 Unable to edit the prov.xml file
28 Invalid prov.xml file specified
29 No matching license found
30 Action not initiated by an admin user
31 Invalid locale specified
32 Invalid SLConfig path
33 Failed to find LEID for serial
37 Failed to unarchive this machine
38 Failed to make activation call because machine is offline

Product identification

A serialized product, as installed from a deployment package is uniquely identified by a licensing identifier (LEID). Use the LEID to identify the installed products whose serial numbers you want to query or change. The list of LEIDs is available here.

Locale codes

The following table lists the locale codes that you can use with the unserialize option to remove the serialization only for that locale.

da_DK Danish
de_DE German
en_GB English, International
en_US English, U.S.
es_LA Spanish, Latin America
es_MX Spanish, Mexican
es_NA Spanish, North America
fi_FI Finnish
fr_CA French, Canada
fr_FR French, France
hr_HR Croatian
hu_HU Hungarian
it_IT Italian
ja_JP Japanese
ko_KR Korean
nb_NO Norwegian
nl_NL Dutch
pl_PL Polish
pt_BR Portuguese, Brazilian
ro_RO Romanian
ru_RU Russian
sk_SK Slovak
sl_SI Slovenian
sv_SE Swedish
tr_TR Turkish
uk_UA Ukrainian
zh_CN Chinese, Simplified
zh_TW Chinese, Traditional


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