Enable logging in the Adobe Connect application for desktop

Adobe Connect is about to get faster, smarter, and younger with the upcoming Adobe Connect 12 upgrade, scheduled for Spring, 2022.

With this new upgrade, Adobe Connect’s legacy, the Flash-based Classic View will reach its end-of-life. Customers will no longer be able to host or join Adobe Connect sessions using the Classic View.

If you haven’t transitioned your Flash-based content and rooms to the HTML-based Standard View, then now would be the right time , ahead of Adobe Connect 12 release.

For more information, see Adobe Connect Classic View End of Life (EOL).

Enable logging in the Adobe Connect application for desktop for versions 9 and 10.

The Adobe Connect Classic application for desktop or older Adobe Connect 8 meeting add-in has a built-in debugging feature. It is disabled by default, but can be enabled when required.

Note:

The Adobe Connect Standard View application now has logging enabled by default.  The below instructions are only for enabling logging in the older application/add-in using Classic view.

Adobe Technical Support sometimes asks you to enable logging to assist them in troubleshooting a support request.

To enable logging in the application for desktop, follow the instructions below for the appropriate operating system:

Windows: Download the attached mms.zip file to the workstation where you want to enable logging. Extract the mms.cfg file and place a copy in: C:/Windows/system32/Macromed/Flash (32-bit Windows) and C:/Windows/SysWOW64/Macromed/Flash (64-bit Windows).

Download mms.cfg file to generate the logs on Windows OS.

Download

Mac OS: Download the mms.zip file to the workstation where you want to enable logging. Extract the file into this directory: MainDisk:Library:Application Support:Macromedia

Download mms.cfg file to generate the logs on mac OS

Download

Ubuntu: No mms file is required; the log is created automatically

Adobe Connect creates the log file the first time that you enter a meeting room. By default, the log file is named adobeconnectaddin.log, and is created in the following folders:

  • C:/Users/{user}\Documents (Windows Vista and Windows 7)
  • MainDisk:Users: (Mac OS)
  • ~/ (Ubuntu)

The following configuration parameters can be edited in the mms.cfg file to control the logging functionality. Enable the SingleFileLogging parameter in mms.cfg file.

Log file entry

Usage

PlayerLogging

0 to disable, 1 to enable logging.

SingleLogFile

0 for multiple log files, 1 for a single log file.

When set for multiple log files, the log filenames are appended with a timestamp. Therefore, there can be logs for multiple instances of the application. For every application, it creates a log file.

Note: Multiple instances of the application are supported only on Windows.

LogSizeLimit

Number of kilobytes limit to the log file. Default is 1024 (1 MB).

Note:

To get a good performance, enable logging only for debugging purposes. When not required, disable logging.

Adobe logo

Sign in to your account