Issue

After following the instructions found on page43 in theConnect Enterprise Server 6 Installation and Configuration Guide , Single Sign-On (SSO) with NTLM authentication does not work.

Reason

The most common misconfiguration issue is that the domain name is not in the expected format.

Solution

According to page 43 in the Connect Enterprise Server 6 Installation and Configuration Guide, the following settings should be inserted in the custom.ini file located in '<drive>:\Breeze':

NTLM_DOMAIN=YOUR_DOMAIN_NAME

NTLM_SERVER=ip_address_of_WINS_server (only the IP address will work)

The NTLM_DOMAIN parameter in the custom.ini file should be set to the (pre-Windows 2000) compatible name.

In order to find the (pre-Windows 2000) compatible name to assign to the NTLM_DOMAIN parameter, follow the steps below:

  1. Logon to the server that is configured as the domain controller for your network.
  2. From the Control Panel, navigate to Administrative Tools > Active Directory Users and Computers > {YourDomainName}.
  3. Right-click on the domain name and choose 'Properties'







    Under the 'General' tab, the first parameter you will see is 'Domain name (pre-Windows 2000)'. This is the value of the parameter you should use for the NTLM_DOMAIN parameter in the custom.ini file.







    In this example, you would use 'TMC' as the value for the NTLM_DOMAIN parameter in the custom.ini file:



    NTLM_DOMAIN=TMC

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