Fix issues with sharing documents for review in InDesign

Experiencing issues when sharing documents for review or loading the review link? The solutions provided here should help.

Problems sharing documents for review?

Creative Cloud services are used to share documents for review and any issue that affects the cloud can affect sharing. However, other factors such as the OS of your computer, its hardware configuration and the workflow you choose can also prevent effective sharing of documents for review.

The following issues have been fixed in InDesign 16.2.1:

For all other issues, try the solutions below in the order they are listed. With each solution, pause and check to see if the issue is resolved and proceed no further.

Solution 1: Sign-out and sign-in to Creative Cloud.

Solution 2: Rename CoreSync folder, for example, as CoreSync1:

Mac: ~/Library/Application Support/Adobe/CoreSync1.

Windows: C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync1.

Solution 3: Rename CEP folder, for example, as CEP1:

Mac: /Library/Application Support/Adobe/CEP1.

Windows: C:\Program Files (x86)\Common Files\Adobe\CEP1.

Solution 4: Rename UXP folder, for example, as UXP1:

Mac: /Library/Application Support/Adobe/UXP1.

Windows: C:\Program Files\Common Files\Adobe\UXP1.

Solution 5: Uninstall InDesign and Creative Cloud Desktop application and reinstall

 If you have a lot of apps installed, unless you uninstall all of them, CC app can’t be uninstalled. 

Problems loading the review link?

Sometimes, while you browse a review link, you may experience loading issues that include error messages or the link redirecting to a list of files and not showing the review link. Try the solutions below if you encounter errors while you visit a review link:

File preview error in InDesign
File preview error

Solution 1: Try a different web browser.

Solution 2: Clear your browser cache and try to load the link again.

Have a question or an idea?

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